Next Experience Readiness Checker

The Next Experience Readiness Checker assists users with deciding whether to turn on Next Experience after an upgrade.

About the Next Experience Readiness Checker

The Next Experience Readiness Checker tool enables admin users to examine their instance to see if agents and other users are currently using applications that aren’t compatible with Next Experience. Based on the usage found, the tool makes a recommendation regarding turning on Next Experience immediately or doing additional due diligence before turning it on.

To access the Next Experience Readiness Checker, navigate to Now Experience Framework > Next Experience Readiness Checker.

Results

The Next Experience Readiness Checker results section displays the application cards for each of the applications that are checked for compatibility with Next Experience. The applications that are checked are as follows.

• Guided Tours
• Connect Chat
• Connect Support
• Live Feed
• Follow

Descriptions are provided below each card that tell you whether your application is supported in the Next Experience, and also provides links to alternatives available for the applications that aren’t yet or no longer supported.

Current version

The Next Experience Readiness Checker tool calls out the current version of your instance.

Run Compatibility Scan

Note:

These section options are dynamic based on the current instance version that you’re running. If applications are available for your version, links to the documentation are provided.

The compatibility scan examines your instance for usage of applications that aren’t compatible with Next Experience. Usages instances are displayed after running the scan, and shows the number of usages for each application. You can select the View usage list link to navigate to a list of the usage records for your application. You can perform list capabilities such as creating favorites or grouping records.

If there are no errors, select the Turn on Next Experience button to enable Next Experience.