Use AI filter assist

AI filter assist enables you to convert everyday language into an AI-generated encoded query.

Before you begin

Important:

The AI filter assist feature is available with ServiceNow® Pro Plus licensing. Discuss licensing with your ServiceNow® account representative for information specific to your contract.

Role required: workspace_user

Procedure

1. Open a workspace list in your instance.
2. From the list header, select the filter button ().
   A dialog box opens for generating filters.

   

3. Select one of the following options from the menu.
   • Select Add to existing filters to add additional conditions onto the filter that's currently applied.
   • Select Edit existing filters to refine the filter that's currently applied.
   • Select Start new to generate a new filter.
4. Create a query with everyday language using one of the following options.
   • Enter a query manually.
   • Select the microphone icon () and speak a query out loud.
5. Select the submit icon () to generate the filters.
   A dialog box opens to display the generated filters.

   

6. Review the generated filters and select one of the following options.
   • Select the edit icon () to make changes to the generated filters.
   • Select Apply to submit the filters.
7. Show the conditions panel by selecting the filter button drop-down arrow () and Advanced Filter.
8. View a list of filters you generated recently by selecting the history icon ().