Default settings of the Operational Technology Unified Map experience

  • Release version: Zurich
  • Updated February 24, 2026
  • 2 minutes to read
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    Summary of Default Settings of the Operational Technology Unified Map Experience

    The Operational Technology Unified Map experience allows administrators to modify default settings that affect all users, aimed at enhancing the functionality of the Industrial Workspace. These modifications can be made by users with the admin or sncmdbws.configadmin role.

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    Key Features

    • Configuration Identifiers: A framework that contains settings and table-driven configurations for UX applications. If a property isn't set, default values from the configuration identifier are used.
    • Workspace Config Properties: Default properties include settings for node search limits and filtering options, which can be found under the sncmdbwsconfigproperty.list.
    • Node Map Profiles: Profiles for default map filters and orientations for specific classes, aiding in the visualization of service mapping data.
    • Node Map References: Enable connections between configuration items (CIs) from different classes that lack direct relationships.
    • Node Map Related Items: Allows grouping of related items like active incidents in the Unified Map's contextual side panel.
    • Operational Lifecycle Modes: Specify operational states for CIs to be included in the Unified Map, ensuring relevant data is displayed.
    • Table Attributes: Each class has unique extended properties displayed in the Unified Map, which can be modified for additional classes.

    Key Outcomes

    By configuring these settings, ServiceNow customers can tailor the Unified Map experience to better meet their organizational needs, ensuring relevant data is accurately represented and easily accessible for all users. This customization leads to improved operational visibility and enhanced decision-making capabilities.

    You can modify the default settings available for the Operational Technology (OT) Unified Map experience.

    With the admin or sn_cmdb_ws.config_admin role, you can modify the default settings of the Industrial Workspace Config Identifier available with the OT Unified Map experience. A configuration identifier, or config identifier, is a configuration element within the configuration identifiers framework. A config identifier contains settings and table-driven configurations used in a UX application such as a workspace.

    If a property isn't set or if there are no entries in the table-driven configuration, look-up uses the values in the default configuration identifier instead. For more information about the configuration identifiers framework, see Configuration identifiers framework.

    To access the Industrial Workspace Config Identifier record, navigate to All, and in the filter bar, enter sn_cmdb_ws_config_identifier.list. Then select Industrial Workspace Config Identifier.

    The following sections describe the default settings available to modify in the Industrial Workspace Config Identifier.
    Note:
    The settings described affect all users. Individual users can’t configure the settings.
    Workspace Config Properties
    By default, the following configuration properties are listed in the sn_cmdb_ws_config_property.list and are assigned to the default configuration identifier.
    • unifiedmap.map_search.max_nodes
    • unifiedmap.map_search_filter.default_levels
    • unifiedmap.map_search_filter.max_levels
    • unifiedmap.map_search_filter.endpoint_deduplication_fields
    Node Map Profiles

    You can configure profiles that set default map filters and default map orientation for a class. For example, to show the service-mapping data for the Mapped Application Service class.

    These class profiles help in identifying which layers are shown on the Unified Map for a given configuration item (CI) node. Class profiles are applied when no filter preset is used with the current map. This application typically occurs when you initially load a map without a filter preset, or when you set the filter preset to the default view.

    With class profiles, you can only configure the Layer category in the filter panel.

    Node Map References

    Map references enable connections on the map between CIs from two classes that aren't connected by a relationship.

    Node Map Related Items

    You can use the Related Items module in the Unified Map to set the related items categories that appear for CIs, such as active incidents and active problems. When you select the Related Items module, related items are grouped by categories in the contextual side panel.

    Operational life cycle modes

    You can specify the operational states that CIs must have for them to be included in the Unified Maps.

    Table Attributes

    Each class has a unique set of extended properties that appear in the Unified Map Attributes panel for a CI. Many common classes are preconfigured with these properties. You can modify the default settings and globally configure extended properties for additional classes.