Search for related records in an OT CMDB table

  • Release version: Zurich
  • Updated July 23, 2026
  • 1 minute to read

    • Search for Operational Technology (OT) configuration items (CIs) and OT device information available in an OT CMDB table.

    Before you begin

    • The ServiceNowOtto panel must be activated. For more information, see Activate the panel standard chat.
    • You must be assigned the now_assist_panel_user role to have access to the ServiceNowOtto panel.
    • You must be assigned appropriate roles to search the relevant OT CMDB tables, such as cmdb_ot_viewer or cmdb_ot_isa_viewer.

    Role required: now_assist_panel_user and cmdb_ot_viewer

    About this task

    The OT CMDB search feature uses the following:

    Procedure

    1. Select the ServiceNow Otto icon.
      The ServiceNowOtto panel is displayed.
    2. Enter a prompt such as Search CMDB or CMDB Search to search for OT CMDB tables.
      The command initiates a search of the CMDB tables.
    3. Search for an OT device.
      To optimize search results, include OT-specific trigger words or device types in your query, such as OT, Operational Technology, PLC, or HMI. Using relevant OT trigger words helps the CMDB search agentic workflow identify the OT context and display results in the Industrial Workspace.
      For example, you can search for OT device information using prompts such as:
      • Search for OT PLCs
      • Search for OT network gear with Purdue Level 3
      • Search for critical OT control systems

    Result

    If fewer than five device records appear in the search results, the panel displays the devices. You can enter the OT device name for more information. The agent then gives you the option to view the device in either a form view or a unified map.

    When more than five OT device records appear in the search results based on your search criteria, you can select the link in the panel to view them.