Using ServiceNow Otto for Operational Technology (OT) Service Management

You can summarize an Operational Technology (OT) incident and generate OT resolution notes by using the ServiceNow Otto for Operational Technology (OT) Service Management application.

• Summarize an Operational Technology incident by using ServiceNow Otto for Operational Technology (OT) Service Management
  Understand the Operational Technology (OT) incident context and respond to user questions by using the OT incident summarization skill in the ServiceNow Otto for Operational Technology (OT) Service Management application.
• Generate resolution notes for an Operational Technology incident
  Generate resolution notes for an Operational Technology (OT) incident to share incident resolution information with other users who encounter similar issues.