Supporting information for ServiceNow Otto for Operational Technology (OT) Service Management

Review the supported language models, supported interfaces, and application dependencies for ServiceNow Otto for Operational Technology (OT) Service Management.

Supported language models for all ServiceNow Otto for OT Service Management skills and AI agents

You can use Now LLM Service, Azure OpenAI, Google Gemini or Anthropic Claude on AWS as the AI model provider for all generative AI skills and AI agents. Use the Configuration Controls in AI Control Tower to define which options are available, then set the skill-level preferences in the AI Admin Hub console. For more information, see Large language models on the ServiceNow AI Platform®.

Supported user interfaces

The ServiceNow Otto for OT Service Management application includes the skills that are listed in the following table.

Note:

Depending on your license, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents. For more information, see .

Table 1. ServiceNow Otto for OT Service Management supported interfaces

Interface	Skill
Industrial Workspace	OT incident summarization OT resolution notes generation