Plugins or applications installed with ITOM Visibility

  • Release version: Washingtondc
  • Updated April 17, 2024
  • 4 minutes to read
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    Summary of Plugins and Applications Installed with ITOM Visibility

    The ITOM Visibility suite includes various plugins and applications essential for effective IT operations management. These components enable customers to discover applications and devices, manage cloud resources, and enhance service mapping capabilities. The installation of new application dependencies occurs automatically when updates are made to the application.

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    Key Features

    • Discovery: Includes core plugins for discovering applications and devices on the network and updating the Configuration Management Database (CMDB).
    • Service Mapping: Provides essential plugins for mapping services and managing events, including the next-gen Pattern Designer for creating and debugging discovery patterns.
    • Tag Governance: Offers tools for cloud access, certification core functionalities, and licensing management.
    • Cloud Operations Workspace: Contains plugins for cloud resource analytics and pattern updates, ensuring access to the latest industry standards.
    • Agent Client Collector: Facilitates agent-based infrastructure discovery and Software Asset Management (SAM) metrics collection.

    Key Outcomes

    By utilizing these plugins and applications, customers can:

    • Enhance visibility into their IT environment through comprehensive discovery processes.
    • Optimize service management and operations with effective service mapping tools.
    • Maintain compliance and governance over cloud resources and ITOM applications.
    • Utilize advanced analytics and reporting for informed decision-making regarding cloud resources.
    • Streamline asset management processes with expanded model classes and frameworks.

    Tables that list the plugins or applications that are installed with ITOM Visibility applications. When you update your application, any newly required application dependencies are installed.

    Discovery

    Table 1. Plugins or applications installed with Discovery (com.snc.discovery)
    Plugin or application name Description
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Service Watch Suite commons (com.snc.service-watch.commons) Contains common UI components for Discovery and Service Mapping.
    Discovery - IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.

    Discovery Admin Workspace

    Table 2. Plugin activated with Discovery Admin Workspace (sn_disco_workspace)
    Plugin or application name Description
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.

    Service Mapping

    Table 3. Plugins or applications installed with Service Mapping (com.snc.service-mapping)
    Plugin or application name Description
    Service Mapping – Map (com.itom-map-app) A dependent internal plugin necessary to support the core components of the Service Mapping, Event Management, and Service Operations Workspace ITOM applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Event Management and Service Mapping Core (com.snc.service-watch) Comprises the common components of Event Management and Service Mapping.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.
    Service Mapping Plus (sn_sm_scoped_app) Offers extended features for Service Mapping, and if related ServiceNow® Store applications and plugins aren't already installed, it installs them.

    Tag Governance

    Table 4. Plugins or applications installed with Tag Governance (sn_itom_tag)
    Plugin or application name Description
    Cloud Access Interface (sn_cai) Provides easy access to the cloud through scripting. You can use this ServiceNow Store application to perform actions on virtual machines provisioned on Amazon Web Services (AWS) and Microsoft Azure.
    Certification Core (com.snc.certification_core) Contains core certification structures such as filters and templates, and provides compliance functionality.
    ITOM Visibility License (com.snc.itom.vis.license) Enables the activation of any ServiceNow Store application that requires ITOM Visibility licensing.
    ITOM/OT SU Licensing (sn_itom_licensing) Calculates and displays how many subscriptions for ITOM applications your organization purchases and consumes.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Flow Designer Action Step - Script on MID (com.glide.hub.action_step.script_mid) Provides an action step to execute custom JavaScript within a reusable action on a MID Server.

    Cloud Discovery Workspace

    Table 5. Plugins or applications installed with Cloud Discovery Workspace (sn_cloud_ops_ws)
    Plugin or application name Description
    Discovery and Service Mapping Patterns (sn_itom_pattern) Provides the latest versions of the Discovery and Service Mapping Patterns released on the ServiceNow Store. ServiceNow releases new patterns on the ServiceNow® Store on a monthly basis, enabling your organization to discover the latest industry-standard devices and applications.
    Cloud Provisioning and Governance Core (com.snc.cloud.core) Contains resource blocks and cloud Application Programming Interface (cloud API) mappings related to Cloud API-based discovery and events processed by either response mapping or calling patterns.
    Performance Analytics Content Pack for Cloud Resources (sn_disco_cd) Displays the aggregated view of all your Cloud Resources. It also provides analytics tables and views that associate tags with resources, enabling you to build your own custom dashboards and reports.
    Pattern Designer (NG version) (com.snc.ng.pattern.designer) The next generation (NG) version of the Pattern Designer that enables you to create, edit, and debug patterns used by horizontal and top-down discovery.

    Agent Client Collector for Visibility

    Table 6. Plugins or applications installed with Agent Client Collector for Visibility (sn_acc_visibility)
    Plugin or application name Description
    Agent Client Collector for Visibility Content (sn_acc_vis_content) Provides agent-based infrastructure discovery and collects Software Asset Management (SAM) metrics to support Discovery and Digital End-User Experience (DEX) applications.
    Discovery (com.snc.discovery) Finds applications and devices on your network, and then updates the CMDB with the information it finds.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.

    Agent Client Collector for Visibility Content

    Table 7. Plugins or applications installed with Agent Client Collector for Visibility Content (sn_acc_vis_content)
    Plugin or application name Description
    Expanded Model and Asset Classes (sn_ent) Provides new, expanded model classes, asset classes, and model categories that come with the base system, defined by ServiceNow. Install the Asset Management (com.snc.asset_management) plugin as a prerequisite for using this application.
    Discovery –- IP Based (com.snc.discovery.ip_based) Contains shared components of horizontal discovery used by Discovery and Service Mapping.
    Agent Client Collector Framework (sn_agent) Manages Agent Client Collector on the ServiceNow instance and the MID Server.
    CMDB CI Class Models (sn_cmdb_ci_class) Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships if applicable. Applications such as Discovery and Service Mapping can use these class extensions to populate configuration items (CIs) and discover various technologies and software.