Add a service to SRM

Create or add an existing service to your instance so that alerts and incidents on that service are available to your teams within SRM.

Before you begin

Role required: Responder, Manager, or Administrator

About this task

Procedure

1. Navigate to Workspaces > Service Operations Workspace.
   You are taken to your SRM homepage.

   Note:

   If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
2. Use one of the following methods to open the Tell us about your service form and select or fill in the fields.
   • On your Home page, in the Getting started section, under Setup up your service, click Add a service.
   • On the Teams page (), click Add a service.

   Table 1. Add a service

   Field	Description
   New or existing	Select from the list menu: I am adding a new service I want to monitor reliability of an existing service
   I am adding a new Service
   Service type	Select a type from the list menu: Application service: A service that is made up of one or more CIs that performs a subset of the tasks that, together, perform a business-level function. For example, a cost calculation app or database servers. Technical service: A service that is made up of products such as Service Mapping and Discovery. They represent the technology that your business sells or consumes.
   Service name	Unique and meaningful name for the service.
   Business criticality	How important it is to the business. Choices are: 1 - most critical (default) 2 - somewhat critical 3 - less critical 4 - not critical
   Operational status	Status of the service. Choices are: Operational Non-operational Repair in Progress DR Standby Ready Retired Pipeline Catalog
   Service Description	Description of the overall service that will help others to understand the purpose of the service and other relevant information.
   I want to monitor reliability of an exiting service
   Select a service	Select a service from the list menu. (The only application services shown are either Application or Technical, and Operational, and without an owner or those owned by you. )

   1. Click Next.
   2. Fill in Who is Responsible for monitoring this service form.

      Table 2. Add a service - Assign a team

      Property	Description
      Service Owner	Select the person who is responsible for the service.
      Managed by team	Click or begin typing to view the selection list.

3. Click Save.
   If approvals are required, your request is submitted to the approval team. When the request is approved, the service is created. Otherwise, your service appears in the Services landing page under Services.

   Note:

   Approvals take two steps. First the request is approved, which shows up in the request record in the Stage field, then the request remains Pending until the request item is approved in theRequest record.
4. Finish setting up the service by going to its service record page or do it later.
   See View an SRM service for information on the service and completion steps for setup.