Order a catalog item for a requester

Order a catalog item for a requester from Agent Assist search results.

Before you begin

Role required: agent_workspace_user

Procedure

1. Navigate to All > Agent Workspace > Agent Workspace Home.
2. Open an incident record in list view.
3. In the Agent Assist panel, click a search result that is a catalog item.
4. Click the catalog item, and then click Order.

   Figure 1. Catalog item

   

   The form for the catalog item opens in a new sub-tab.
5. Specify the details of the catalog item in the form, such as the number of gigabytes a laptop should have.

   Figure 2. Catalog item form

   

Result

Ordering the catalog item creates a service catalog request.