Source-to-Pay Operations
Summarize
Summary of Source-to-Pay Operations
Source-to-Pay Operations is a robust solution designed to automate and simplify the procurement process within organizations. By integrating with existing ERP and procurement technologies, it enhances efficiency across teams, allowing procurement to focus on strategic initiatives and improve overall operational effectiveness.
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Key Features
- Automation and Simplification: Streamlines purchasing and case management to reduce errors and delays.
- Guided Collaboration: Offers configurable playbooks for onboarding and qualification to enhance team efficiency.
- Centralized Catalogs: Improves compliance and contract utilization through automated order creation.
- Self-Service Options: Empowers employees and suppliers to handle low-focus requests independently, improving engagement.
- Supplier Management: Transforms supplier interactions with real-time collaboration and data management.
- Invoice Processing: Streamlines accounts payable processes for faster and more accurate payments.
- Integrations: Compatible with SAP ECC, SAP S4 HANA, and other applications to enhance user experience.
Key Outcomes
- Increased focus on high-value work by automating routine tasks.
- Improved supplier compliance and spend governance leading to better resource allocation.
- Faster invoice processing cycles, resulting in timely payments and reduced workload for accounts payable teams.
- Enhanced supplier experiences through easier data management and issue resolution.
- Real-time access to purchase orders and invoices, minimizing invoice-related inquiries.
- Ongoing process improvements through intelligent insights and automation capabilities.
Organizations can leverage Source-to-Pay Operations to transform their procurement processes and ensure compliance while maximizing their existing investments. For more information or assistance, users can access resources through ServiceNow University and the Customer Success Center.
Streamline procurement for employees and enable work team efficiencies. Connect the source-to-pay process end-to-end.
Automate and simplify the source-to-pay process
Source-to-Pay Operations is a powerful solution that automates and simplifies the source-to-pay process. It enables a seamless purchasing and case management process across work teams, allowing procurement to focus more on strategic priorities. Built on the ServiceNow AI Platform, Source-to-Pay Operations integrates seamlessly with existing ERP and procurement technologies to deliver faster time-to-value, while streamlining fulfillment and reducing the potential for errors or delays.
- Refocus teams to higher value work by capturing and automating repeatable non-structured work in cases.
- Shorten onboarding and qualification cycle times with guided collaboration and configurable step-by-step playbooks.
- Improve compliance and contract utilization with centralized catalogs and end-to-end order creation automation.
- Improve the days payable outstanding (DPO) by automating low value invoice processing work, thus enabling reprioritization of teams to more strategic tasks.
- Deflect low-focus requests from employees and suppliers with self-service interactions.
- Streamline intake to improve first-time request automation.
- Meet employees and suppliers where they work, to improve governance and spend management.
- Improve supplier compliance and spend governance through enhanced transparency.
- Enable suppliers to better help you by letting them audit, define, and update their own information.
- Drive better outcomes by continually improving people, processes, and behavior.
- Achieve real-time self service access to purchase orders and invoices, and deflect invoice-related inquiries from employees and suppliers.
Procurement is in the scope of most enterprise transformation initiatives. As procurement leaders assess their priorities, organizations are looking for transformable ways to evolve their procurement processes, while leveraging their existing investments. Organizations can use the Source-to-Pay Operations solution to address several of their use cases.
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Improve procurement processing and drive compliant outcomes
Help employees self service their requests through intuitive workflows, knowledge base, and virtual agents. Increase spend under management and employee engagement with omni-channel guided experiences that meet employees where they work. Use step-by-step playbooks to make processes easier and trackable. Increase contract utilization and compliance by including controls in digital workflows.
Accelerate supplier qualification and enhance accuracy
Extend procurement processes to include supplier qualification and onboarding. Orchestrate workflows to include cross-functional teams, from legal to finance. Improve supplier data quality by enabling suppliers to manage their own data. Accelerate issue resolution by empowering suppliers to engage with cases and tasks.
Transform supplier management with digital experiences
Manage and collaborate with suppliers on cases, in real time. Use case management for diverse issues like quality resolutions, supplier shortages, engineering changes, and so on. Centralize all supplier demographic, performance, and Environmental, Social, and Governance (ESG) intelligence. Better manage supplier data by centralizing supplier information. Leverage third-party supplier intelligence to increase the depth and breadth of supplier information.
Streamline end-to-end invoice processing and expedite the payment process
Save time and increase productivity by consolidating all Accounts Payable workstreams into a single experience. Enable Accounts Payable teams to work seamlessly with suppliers and cross-functional teams to resolve invoice-related inquiries and to process invoices quickly and accurately. Ingest invoices via different channels and capture invoice data using Document Intelligence to reduce manual invoice data entry. Perform end-to-end invoice processing using workflows to identify and resolve exceptions, obtain approvals, and post the invoices into ERP systems to process payments.
Source-to-Pay Operations Integration with third-party applications
Source-to-Pay Operations supports the following integrations:
- Source-to-Pay Operations Integration with SAP ECC and SAP S4 HANA
- Send purchase orders, receipts, suppliers, and payables invoices created in Source-to-Pay Operations to SAP ECC and SAP S4 HANA.
- Source-to-Pay Operations Integration with 3CLogic
- Enhance the end-user experience with voice and SMS capabilities.
Learn
Get started
- Log in to your ServiceNow account and find additional information about Source-to-Pay Operations, at Now Create.
- Access real-time courses, self-paced training, and career resources at ServiceNow University.
- Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
- Connect with other Source-to-Pay Operations users at Now Community
- Explore which other tools can optimize your Source-to-Pay Operations experience, like Virtual Agent, and Knowledge Management.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.