UI generation

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of UI generation

    ServiceNow® Now Assist for UI generation enables you to quickly create user interface experiences by describing your requirements using natural language. This AI-powered capability streamlines UI creation, helping you build effective interfaces efficiently.

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    Key Features

    • Natural language-driven UI creation: Generate UI elements by simply describing what you want.
    • Configuration options: Customize UI generation settings to fit your needs.
    • Comprehensive reference materials: Access detailed information on properties, roles, and other relevant parameters.

    Availability and Restrictions

    • Not all AI model providers or Now Assist features are available to customers with in-country SKUs or in certain regulated environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, and self-hosted instances.
    • Some features are region-specific and may not be accessible in all markets, especially regulated ones.
    • ServiceNow updates availability details regularly; customers should consult support resources for the latest information.

    Data Processing and Privacy

    Using UI generation involves transferring data from your ServiceNow instance to a centralized ServiceNow environment, potentially hosted on third-party cloud providers like Microsoft Azure. All data handling complies with ServiceNow’s internal policies and compliance standards.

    ServiceNow collects inputs, outputs, and edits made during the use of this application to improve AI models and technologies. Customers can opt out of this data collection at any time.

    AI Limitations and Responsible Use

    This AI-based tool generates UI elements based on data patterns and may not always produce accurate or fully appropriate results. It is essential to validate AI-generated outputs and maintain human oversight, especially in sensitive or high-impact areas such as healthcare, finance, legal, and security.

    Customers must adhere to ServiceNow’s AI Acceptable Use Policy and should not rely solely on AI outputs for critical decision-making.

    Support and Troubleshooting

    • Access the ServiceNow Community and Known Error Portal for assistance.
    • Contact Customer Service and Support for further help.

    Use ServiceNow® Now Assist for UI generation to quickly create experiences by describing what you want using natural language.

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    Important:
    • Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
    • Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
    • Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
    • Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.

    Troubleshoot and get help

    AI limitations

    This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.

    Data processing

    This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.

    Data collection

    ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about scripts (and associated script records) in which Now Assist for code generation is called. Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.

    For more information, see the Now Assist documentation.