Available question types in Creator Studio

Build apps using different types of questions on a form in Creator Studio.

You get to pick the questions to ask requesters. Creator Studio provides two types of questions you can ask:

• General questions are where you give requesters an empty box to write a short answer (think name or email) or a list of choices to pick from (like a dropdown menu or those little circles you fill in).
• Reference-based questions are where you provide a list of choices that you define in a table.

The type of question you select from the Content type field in the Question details panel changes the question's settings that appear.

Types of general questions

Table 1. General question type form elements

Content type	Description
Short answer (Single-line text)	Single-line question.
Multi-line text	Longer option that provides space for a question multiple lines in length.
Dropdown	Question with a list of pre-defined answers that users select from a dropdown menu. Users can select only one answer.
Radio button	Question with list of pre-defined answers that users select from radio buttons. Users can select only one answer.
Check box	True or false question that users answer by selecting the relevant check box. Note: If you put two checkbox questions side-by-side on a form, they make a section. You can't add other types of questions to that section.
Yes/No	Question where users select Yes or No as their answer.
Date	Question where the answer is a date that users must select from a calendar.
Date and time	Question where the answer is a date and time that users must specify.
Question set	Preconfigured questions that you can't change. Admins create question sets in Service Catalog. For more information, see Service catalog variable sets. Note: You can't change an existing question into a question set. To include a question set on a form, you must newly add it to the form. If you put two checkbox questions side-by-side on a form, they make a section. You can't add other types of questions to that section.

Types of reference-based question types

Reference-based questions pull their possible values from the table that you must designate as the Source table.

Table 2. Reference-based question form elements

Content type	Description
Record choices	Question where the answers are retrieved from an additional specified table when the filter conditions, which you must also define, are met. Use this question on a form that references data from another form, such as a form that uses the Incident table. "Choose the related incident" is an example Record choices question, which could use a filtered list of incidents as possible answer selections. If you have a Record choices question on a form, you'll see an Add auto-fill option when you configure other questions on the form. Select the Add auto-fill option to choose a value from the Record choices question's table to automatically populate the question's answer. For example, a form can enable someone to select a user for the Choose the gift box recipient field, which retrieves its values from the User table. An additional Preferred name field can be automatically populated from the First name field of the User table selection, but then edited if someone prefers a nickname.
Field choices	Question where the answers are retrieved from a field on the specified table when the filter conditions, which you must also define, are met. For example, you could create a Field choices question for a table with a "Country" field, which the user could then use to select their country.
Multi-select	Question where users can select multiple answers that are retrieved from the specified table when the filter conditions, which you must also define, are met. Use this question on a form that references data from multiple other forms, such as a form that pulls answers from multiple separate Incident tables.

Question details

Depending on the type of question you add to a form, you must specify some of the following details.

Table 3. Question type details

Field	Description	Available for
Question label	Question or statement that says what the question is asking.	All question types
Help text	Additional information that appears as a tooltip to guide the user when they hover over the information icon.	All question types
Show questions on form	Hide the question from the form by leaving this option unselected. You can use this option to associate data with the form behind the scenes by adding it to the app's underlying table.	All question types
Mark as required	Option to make the question required before the user can submit the form.	All question types
Mark as read-only	Option to make the question read-only. For example, if you don't automatically pull the user's role into the form's table, you could create a single-line text question where the default value is their role (such as Sales) and then hide it. You could even hide the question from the form to make the data exchange invisible to the user.	All question types
Default value	Value that's auto-populated in the question’s answer when the form is opened. For reference-based questions where you designate a source table, you must use an asterisk (*) as a wildcard when searching for values in the Default value field. For example, if the question references the User table and you're looking for Abel Tuter, entering Tuter won't find that user but entering *Tuter will.	All question types
Choices	Customizable answers to the question, which you can drag to rearrange in a new order.	Dropdown Radio button
Include "None" as a choice	Option to include None as a possible answer to the question.	Dropdown Radio button Field choices
Default to the first choice	Option to display the first choice as the possible answer when the user sees the question.	Radio button
Source table	Table location that provides data for answers to the question.	Record choices Field choices Multi-select
Field	Field in the specified source table that possible answers are retrieved from.	Field choices
Filter conditions	Conditions that must be met to view certain choices. Select Add condition and use the condition builder to create the filter. For more information, see Condition builder.	Record choices Field choices Multi-select