Set up notifications in workspace utility settings

Set up the advanced notification and search settings in your workspace experience so that you can control how your users see notifications and search options.

Before you begin

Role required: ui_builder_admin

About this task

Set up the advanced notification and search settings in your workspace experience. You can turn notifications on or off to control how people see notifications in your workspace experience.

Figure 1. Workplace experience settings

You can also control whether the search functionality is visible to the users of your workspace experience. If you choose to display a search option, you can define what search results are returned by choosing a source for the search.

Before you can edit the experience settings, you must be in the correct application scope. If you're in a different scope, the experience settings are read-only. To change your application scope, go to the main header, select the application picker (), and then select the application scope that you want. For more information about the application scope, see Learn about security and roles.

Procedure

1. Navigate to All > Now Experience Framework > UI Builder.
2. Open an experience to work in or create an experience by selecting Create > Experience.
   For more information, see Configure how users interact with your applications in UI Builder.
3. Open or create a page in your workspace experience.
4. Select View experience settings in the upper-right.
   
5. Scroll down to Notifications.
   
6. Select the Turn on notifications option.
7. Click Save.
8. Optional: Click Advanced settings to go to the ServiceNow AI Platform® and edit the JSON values of the record.
   Note:

   If you have the Record component on a page, you can have a record open in the workspace experience when a notification is selected. Follow the instructions in Record UIB Setup on the ServiceNow developer site and define a featureRoutes page property.