Content not migrated or migrated in compatibility mode

  • Release version: Yokohama
  • Updated April 15, 2026
  • 2 minutes to read
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    Summary of Content not migrated or migrated in compatibility mode

    When upgrading to the Yokohama release of ServiceNow Platform Analytics, most dashboard content is migrated to the new analytics experience. However, certain visualizations, filters, and configurations are either migrated in compatibility mode (embedded as iframes) or not migrated at all. Compatibility mode preserves original artifacts without altering them but may impact dashboard performance and functionality.

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    Content Not Migrated

    Certain generic dashboard configurations and visualization features are excluded from migration, including:

    • Widget header/title colors and alignment
    • Specific filters such as group filters, debug filters, cascading filters supporting Choice > Choice, and user preferences from dashboards
    • Filtered list content (for which separate list filters apply)
    • Visualization features like exporting charts to PNG/JPEG directly, report drilldowns in partial migrations, progress bars in simple list visualizations, and dashboard access restrictions by roles
    • Scorecard elements such as Show Distribution and Show Bullet chart
    • Calendar components such as Year view and highlighting

    Compatibility Mode Migration

    Content migrated in compatibility mode is embedded as iframes, maintaining the original artifact intact without moving or changing it. This includes:

    • All custom interactive filters, custom content blocks, gauges, and gadgets
    • All non-Performance Analytics widgets, reports, or interactive filters

    Note that dashboards with such embedded content may experience performance degradation. Custom interactive filters migrated this way might not function correctly; if critical, rolling back to the Core UI version is recommended.

    Generic Configurations and Visualizations Migrated in Compatibility Mode

    The following configurations and visualizations retain their behavior through compatibility mode migration:

    • Sorting by dot-walked fields
    • Reporting on variables/questions
    • List default drilldown views
    • Breakdown elements for choice field-based breakdowns
    • Sorting by choice field order in Performance Analytics breakdowns
    • Single score comparisons over time
    • Pivot scorecard support for element filters
    • Grouping by duration fields and hierarchy breakdown support
    • List scorecard features such as showing key indicators and filtering by performance metrics
    • Scorecard widgets with multiple indicators having different time series aggregations

    Reports and Performance Analytics Widgets Migrated in Compatibility Mode

    Various reports and widgets are also migrated using compatibility mode, including:

    • Reports: Control, Trendbox, Histogram, Funnel, Pyramid, Geomap
    • Performance Analytics widgets: Workbench, Text Analytics, Treemap, Previous period charts, Spider, Funnel, Pyramid, Relative compare

    Practical Considerations

    ServiceNow customers should anticipate some limitations and potential performance impacts when dashboards include compatibility mode content. Where custom interactive filters or other migrated content do not operate as expected, reverting to the Core UI version provides a workaround. The Migration Center will automatically update previously incompatible content to native compatibility upon future release upgrades.

    Most dashboard content is migrated to the new Platform Analytics experience. However, some visualizations, aspects of visualizations, and filters are inserted in the migrated dashboard as embedded content (iframes), also known as compatibility mode. Some configurations are not migrated at all.

    Note:
    If you have already migrated to Platform Analytics experience, the Migration Center automatically migrates any previously incompatible content that is now compatible when you upgrade releases.

    Not migrated

    Generic dashboard configurations that are not migrated:
    • Widget header and title colors
    • Widget title alignment
    Filters that are not migrated
    • Group filter
    • Debug filter
    • Filter user preferences from dashboards
    • Cascading filters that support the Choice > Choice configuration
    • Filtered list content. For more information on List filters, see Create a filter in List.
    Visualization configurations that are not migrated:
    • Export to PNG/JPEG on the chart itself from dashboard.
    • Report drilldown into another report on partial migrations.

      Report drilldown into another report is supported on full migration.

    • Progress bars for Percent Complete fields in Simple list visualizations.
    • Restriction of dashboard access to specific roles.
    Indicators/Breakdown Scorecard elements that are not migrated:
    • Show Distribution
    • Show Bullet chart
    Calendar component elements that are not migrated:
    • Year view
    • Highlighting based on

    Compatibility mode migrations

    Migration in compatibility mode means that the original artifacts are inserted into the migrated dashboard in iframes. The original content is not changed or moved.

    All custom interactive filters, custom content blocks, gauges, and gadgets are migrated in compatibility mode, as iframes.

    All other content that is not a Performance Analytics widget, report, or interactive filter is migrated in compatibility mode, as iframes.

    Note:
    Dashboards with visualizations or other widgets migrated in compatibility mode may experience performance issues.

    Custom interactive filters are migrated in compatibility mode, but may not work on the migrated dashboard. If the custom functionality is required, roll the dashboard back to the Core UI version.

    Generic configurations

    Generic visualization configurations migrated in compatibility mode:
    • Sort by dot-walked fields
    • Reporting on variables/questions
    • List default drilldown view configured in Report Designer
    • Breakdown element = empty for breakdowns based on choice field
    • Sort by Performance Analytics breakdown based on choice field order
    • Single score with compare X period back
    • Pivot scorecard support for element filter
    • Group by based on duration fields
    • Different follow filters for related indicators on the Indicator scorecard and visualizations
    • Hierarchy breakdown support on filters/data visualizations

    List scorecard configurations

    List scorecard configurations migrated in compatibility mode:
    • Show Key indicators
    • Filter based on: Best Performing, Worst Performing, Improved, Deteriorated
    • Different follow filters on additional indicators

    Other scorecard configurations

    Scorecard widgets with multiple widget indicators that have different time series aggregations are migrated in compatibility mode.

    Reports

    Reports migrated in compatibility mode:
    • Control
    • Trendbox
    • Histogram
    • Funnel
    • Pyramid
    • Geomap

    Performance Analytics widgets

    Performance Analytics widgets migrated in compatibility mode:
    • Workbench
    • Text Analytics
    • Treemap
    • Previous period charts
    • Spider
    • Funnel
    • Pyramid
    • Relative compare