Summary and Insights page
Summarize
Summary of Summary and Insights page
The Summary and Insights page in ServiceNow Yokohama enables you to identify and act on opportunities to optimize your processes. Accessible from a Process Mining project, it provides an initial overview of mined data through visual dashboards, helping you understand process performance and variations.
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Key Features
- Process overview dashboard: Displays two key graphs—a time series graph showing average completion times over time, and a histogram illustrating the distribution of records by process completion time.
- Improvement opportunities overview: Presents project-related statistics and highlights areas where process improvements are possible.
- Variation analysis: Allows comparison of different process variants within a project, with filtering and sorting options. You can view detailed graphs for selected variants in the Analyst Workbench.
- Opportunities section: Lists rule-based and automated improvement opportunities with details such as status (New, Under review, Archived). You can view, filter, sort, and toggle between list and card views. Adding notes or related requests automatically updates the status to reflect progress.
- Integration with Performance Analytics dashboards: Enables creation of custom dashboards with KPIs and visualizations tailored to your project. These dashboards can be linked at the project or process configuration level for comprehensive monitoring.
Practical Use for ServiceNow Customers
This page empowers you to monitor process efficiency, identify bottlenecks, and prioritize improvement actions. The structured status tracking of opportunities ensures clear progress management. Integration with Performance Analytics lets you customize metrics to align with your business goals, supporting data-driven decision making and continuous process improvement.
The Summary and Insights page enables you to view opportunities for optimizing your process. Access the dashboard from a Process Mining project.
- Time series graph: Trendline to show the average time taken for completion of records over time.
- Histogram: Distribution of records by the time taken to reach the process end.
Improvement opportunities overview
On the Summary and Insights page, see the Improvement opportunities overview. Here you find an overview of project-related statistics that are generated on the project.
Variation Analysis
On the Summary and Insights page, you can also see the variation analysis of your data.
Variation analysis enables you to compare different variants of a mined project and view the analysis of a selected variant.
- Filter the routes using the filter icon.
- Sort the results using the Sort by list.
- Select View process analysis to view the graph for the selected variant in the Analyst Workbench.
Opportunities
In the Opportunities section, you can view a list of rule-based and automated improvement opportunities associated with the project.
- Improvement opportunities that are new, under review, and archived.
- List of improvement opportunities associated with the project with all the details.
- Select
beside the title to see the details about the Improvement opportunities. -
Select the list beside View in Workbench to get more options.
- The states, New, Under review, and Archived, are available to track your progress taken on the improvement opportunities listed there. Any new improvement opportunity on which no work is done is in the New state. If an action is taken, then the improvement opportunity is moved to Under review. If some action has been taken in the background, you can manually set the improvement opportunity to Under review. If something is not relevant anymore, you can archive it. However, if an improvement opportunity is in the Archived state, you can only move it to New. Also, when you add a note, CIM, or Automation request to an improvement opportunity that is in the New state, then the improvement opportunity automatically moves to Under review.
- You can start any investigative actions, such as running a root cause analysis.
- You can also add a note, create a CIM, or create an automation request.
- Select
to hide or show columns. - Select
to sort the columns. - Select
to filter the list of improvement opportunities. - Select the Card view toggle to view the improvement opportunities in card view.
Integration with Performance Analytics dashboards
Integrate Performance Analytics dashboards to include the KPIs and visualizations you want to see. Using the dashboard builder, you can create your own dashboards with custom widgets/KPIs specifically for your project. These dashboards can be linked at the project or process configuration level.