Breakdown and indicator Performance Analytics properties
Summarize
Summary of Breakdown and indicator Performance Analytics properties
This document outlines key Performance Analytics properties available in ServiceNow Yokohama release (updated January 30, 2025) that configure limits and behaviors related to breakdown elements and indicators, primarily impacting visualization and data handling within Analytics Hub, KPI Details, and scorecards.
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Key Properties and Their Practical Use
- Max breakdown elements in scoresheets (com.snc.pa.scoresheet.maxelements): Controls the maximum number of breakdown elements shown in a scoresheet, defaulting to 500.
- Breakdown element cutoff (com.snc.pa.breakdownelementcutoff): Sets the maximum number of elements where scoreless elements (elements without scores based on defined conditions) are displayed in Analytics Hub and KPI Details, default 50. This helps optimize performance by limiting elements displayed.
- Max breakdown elements in Analytics Hub lists (com.snc.pa.scorecards.maxbreakdownelements): Limits elements shown in lists with a default of 1000 and maximum enforced at 10,000. Customers should consider solution redesign if this limit is insufficient.
- Max breakdown elements in visualizations (com.snc.pa.scorecard.breakdown.chart.maxrows): Defines how many breakdown elements appear in visual charts, defaulting to 10 for clarity and performance.
- Threshold frequency intervals analyzed (com.snc.pa.thresholds.frequencyintervalsinthepastlimit): Limits the number of past frequency intervals used in threshold evaluations, with a default of 2.
- Max records auto-loaded in Analytics Hub (com.snc.pa.scorecard.maxrecordnum): Controls the number of indicator records automatically loaded on the records tab; set at 50,000 by default. If exceeded, users must manually request loading to prevent performance issues.
- Target batch operation limit (com.snc.pa.targetbatchoperationlimit): Applies to KPI Details, limiting bulk insert/update operations on targets to 100 to avoid timeouts. This can be adjusted if needed.
- Max widget indicators (com.snc.pa.widget.maxwidgetindicators): Specifies the number of additional indicators allowed in a widget besides the main indicator; default is 7.
- Widget visibility respecting ACLs (com.snc.pa.widgets.respectacl): Determines if widget visibility enforces ACLs on indicators and breakdowns. New instances default to true, while upgrades prior to Quebec default to false.
Deprecated Properties
- Breakdown element UI max records (com.snc.pa.breakdownelementuimaxrecords): Deprecated in Analytics Hub; previously limited elements fetched for breakdown lookups.
Implications for ServiceNow Customers
Understanding and configuring these properties enables customers to optimize Performance Analytics visualizations, prevent performance bottlenecks, and tailor data presentation to business needs. Adjusting limits such as maximum breakdown elements and record loading thresholds can improve user experience and system responsiveness. Customers facing timeouts or performance issues are advised to review and possibly reduce batch operation limits or redesign analytic solutions to fit within practical thresholds.
These properties set limits on breakdown elements and indicators, mostly in the context of visualizations.
| Property | Description |
|---|---|
| com.snc.pa.scoresheet.max_elements | Maximum number of breakdown elements of a breakdown that can be shown in a scoresheet Default: 500 |
| com.snc.pa.breakdown_element_cutoff | Maximum number of elements that a breakdown can have where the Analytics Hub and KPI Details show its scoreless elements. An element is scoreless when it meets one of these conditions:
Note: This parameter does not affect whether unmatched elements are shown. Default: 50 |
| com.snc.pa.scorecards.max_breakdown_elements | Maximum number of breakdown elements in Analytics Hub lists Default: 1000 Maximum: 10,000. Any value set above 10,000 is treated as 10,000. Tip:
If this value is not high enough for your indicators, consider redesigning your Performance Analytics solution. |
| com.snc.pa.scorecard.breakdown.chart.max_rows | Number of breakdown elements in visualizations Default: 10 |
| com.snc.pa.thresholds.frequency_intervals_in_the_past_limit | Maximum number of frequency intervals in the past that a threshold check job analyzes Default: 2 |
| com.snc.pa.scorecard.max_record_num | Number of records to be loaded automatically on the records tab of the Analytics Hub for a single indicator. If the number of records exceeds the value of this property, records are not automatically loaded. In this case, the user is presented with a message and a button to load all records. Default: 50,000 |
| com.snc.pa.breakdown_element_ui_max_records | Deprecated in Analytics Hub. Limit for the number of elements to be fetched for a breakdown. Used for the lookup fields (breakdown dashboard, old detailed scorecard, and so on.) Default: 100 |
| com.snc.pa.target_batch_operation_limit | Applies only to KPI Details: The maximum number of targets that can be inserted or updated in one bulk action on the Targets Configuration page. If you face timeouts while inserting or updating targets in bulk, consider reducing this limit. Default: 100 |
| com.snc.pa.widget.max_widget_indicators | Maximum number of widget indicators, in addition to the main indicator that can be added to a widget Default: 7 |
| com.snc.pa.widgets.respect_acl | Restrict widget visibility following the ACLs of indicators and breakdowns. True|false.
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