Set a specific dashboard as home for specific users

Configure ServiceNow so that specified users see the same dashboard when they log in.

Before you begin

Role required: admin

Note:

Navigate to the dashboard you want to set as home, and copy the sys_id from the URL. The sys_id is the last element after the last forward slash. For example, in this URL, the sys_id is 456CBA: https://my-instance.service-now.com/now/platform-analytics-workspace/dashboards/params/edit/false/sys-id/456CBA. Paste the sys_id into a text file so that you can copy it into the system preference you create.

About this task

The dashboard that you configure should be available to all users.

Procedure

1. Navigate to All > User Administration > User Preferences.
2. Create a user preference with the name my_home_navigation_page.
3. Give the preference a description such as Set home dashboard for ITIL users.
4. In the User field, specify one user this dashboard will be the home for.
5. Give the preference a meaningful description that you can search for.
6. Set the Type to string.
7. In the Value field, enter the following: $pa_dashboard.do?sysparm_dashboard=dashboard_sys_id, but replace dashboard_sys_id with the sys_id you copied before you began.
8. Select Submit.
9. Optional: Select the context menu () and choose Insert and Stay.
   This action duplicates the user preference so that you can specify another user this dashboard will be home for. You can also specify a different sys_ID on the duplicated record.

Result

The specified users see the specified dashboards when they open ServiceNow or select the company logo.