Data visualizations used in the Operational Technology Vulnerability Response (PA) dashboard

  • Release version: Zurich
  • Updated July 31, 2025
  • 3 minutes to read
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    Summary of Data visualizations used in the Operational Technology Vulnerability Response (PA) dashboard

    The Operational Technology Vulnerability Response (PA) dashboard in ServiceNow Zurich release presents your OT vulnerability data through various data visualizations. These visualizations help you monitor, prioritize, and manage OT vulnerabilities, remediation tasks, and exceptions effectively by providing insights grouped by device type, risk rating, assignment groups, and status.

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    Vulnerable Items Tab Visualizations

    • Total OT Vulnerable Items (Bar Chart): Shows active OT vulnerabilities grouped by device type.
    • New OT Vulnerable Items (Pie Chart): Displays new vulnerabilities found, categorized by device type.
    • OT Unassigned Vulnerable Items (Pie Chart): Highlights open vulnerabilities without assigned users, grouped by device type.
    • OT Vulnerable Items by State (Bar Chart): Illustrates vulnerabilities by their current state, enabling prioritization based on investigation status.
    • OT Vulnerable Items by Risk Rating (Bar Chart): Groups active vulnerabilities by risk level over a selected period.
    • OT VIs Met Remediation Target (Single Score): Shows the percentage of closed vulnerabilities that met remediation deadlines in current and prior quarters, based on time since opening.
    • OT VI Mean Time to Remediate (Single Score): Displays the 30-day running average for the time taken to close vulnerabilities.
    • OT VI by Age (Bar Chart): Displays active vulnerabilities grouped by age in days.
    • OT Closed Vulnerable Items by Remediation Target Status (Bar Chart): Shows closed vulnerabilities grouped by whether remediation targets were met.
    • OT Critical Vulnerable Item by Assignment Group (Indicator Scorecard): Organizes critical vulnerabilities by assignment group.
    • OT Overdue Critical Vulnerable Items by Assignment Group (Indicator Scorecard): Highlights overdue critical vulnerabilities by assignment group.

    Remediation Tab Visualizations

    • OT Remediation Tasks (Single Score): Counts active remediation tasks.
    • OT Critical Remediation Tasks Near Due (Single Score): Counts active remediation tasks approaching their remediation target date, excluding deferred tasks.
    • OT Remediation Task by Risk Rating (Bar Chart): Groups active remediation tasks by risk rating.
    • OT Remediation Task by Target Status (Bar Chart): Groups active remediation tasks by whether they meet remediation target status, excluding deferred tasks.
    • OT Remediation Task by State (Bar Chart): Displays remediation tasks by current state to track progress.
    • OT Unassigned Remediation Tasks (Single Score): Shows active remediation tasks without assignees or assignment groups.
    • OT Critical Remediation Task by Assignment Group (Indicator Scorecard): Organizes critical remediation tasks by assignment group.
    • OT Overdue Critical Remediation Task by Assignment Group (Indicator Scorecard): Highlights overdue critical remediation tasks by assignment group.

    Exception Tab Visualizations

    • OT Deferred Vulnerable Items by Reason (Bar Chart): Shows deferred vulnerabilities grouped by deferral reason.
    • OT Exceptions for Critical Vulnerable Items by Assignment Group (Indicator Scorecard): Lists exceptions for critical vulnerabilities organized by assignment group.

    Practical Use for ServiceNow Customers

    These visualizations enable customers to quickly assess the status and risk profile of OT vulnerabilities and remediation efforts. By leveraging grouping by device types, risk ratings, assignment groups, and remediation status, you can prioritize actions, allocate resources effectively, and track SLA compliance for remediation targets. The dashboard supports proactive management of critical and overdue vulnerabilities and remediation tasks, improving your operational technology security posture.

    The Operational Technology Vulnerability Response (PA) dashboard uses data visualizations to display your OT vulnerability data.

    The following tables describe the data visualizations shown in the Operational Technology Vulnerability Response (PA) dashboard.
    Table 1. Vulnerable Items tab data visualizations
    Name Type Description
    Total OT Vulnerable Items Bar Bar chart that displays the active (non-closed) OT vulnerable items grouped by device type.
    New OT Vulnerable Items Pie Pie chart that displays the new OT vulnerable items that were found in your system grouped by device type.
    OT Unassigned Vulnerable Items Pie Pie chart that displays the OT vulnerable items grouped by device type that are open and haven't been assigned to a user.
    OT Vulnerable Items by State Bar Bar chart that displays all the vulnerable items by state. You can interpret how many vulnerabilities are being addressed and how many need further investigation. For example, if the Under Investigation category is relatively high, you can prioritize these items by addressing those vulnerable items first.
    OT Vulnerable Items by Risk Rating Bar Number of the active OT vulnerable items that are grouped by the risk rating over the selected time span.
    OT VIs Met Remediation Target Singe score Percentage of the closed OT vulnerable items that have met their remediation target dates in the current and previous quarters.

    Remediation targets are calculated from the Last Opened date plus the number of days since the Last Opened date (measured as 24-hour increments).
    OT VI Mean Time to Remediate (MTTR) Single score Mean time to remediate (close) an OT vulnerable item, displayed as a 30-day running average.
    Note:
    The value for Age Closed is calculated when the data is collected. The value is the difference between the last_opened date and the date and time of the collection job.
    OT VI by age Bar Bar chart that displays the OT active vulnerable items grouped by age (in days).
    OT Closed Vulnerable Items by Remediation Target Status Bar Number of the closed OT vulnerable items that are grouped by the remediation target status over the selected time span.
    Note:
    The value for Age Closed is calculated when the data is collected. The value is the difference between the last_opened date and the date and time of the collection job.
    OT Critical Vulnerable Item by Assignment Group Indicator scorecard Critical VIs organized by assignment group.
    OT Overdue Critical Vulnerable Items by Assignment Group Indicator scorecard Critical VIs that are overdue organized by assignment group.
    Table 2. Remediation tab data visualizations
    Name Type Description
    OT Remediation Tasks Single score Number of the active (non-closed) OT remediation tasks.
    OT Critical Remediation Tasks Near Due Single score

    Number of the active OT remediation tasks that are approaching their remediation target date.

    The remediation target date of an OT remediation task is set to the closest due date that belongs to an active vulnerable item in the group.

    The remediation targets are calculated from the Last Opened date plus the number of days (measured as 24-hour increments).

    This report excludes the deferred OT remediation tasks.
    OT Remediation Task by Risk rating Bar Bar chart that displays the active OT remediation tasks grouped by the risk rating.
    OT Remediation Task by Target Status Bar Bar chart that displays the active OT remediation tasks grouped by the remediation target status.

    This report excludes the deferred OT vulnerable items.
    OT Remediation Task by State Bar Bar chart that displays all the remediation tasks by state. You can interpret the progress of your remediation tasks.
    OT Unassigned Remediation Tasks Single score Number of the active OT remediation tasks without an assignee or assignment group.
    OT Critical Remediation Task by Assignment Group Indicator scorecard Critical remediation tasks organized by assignment group.
    OT Overdue Critical Remediation Task by Assignment Group Indicator scorecard Critical remediation tasks that are overdue organized by assignment group.
    Table 3. Exception tab data visualizations
    Name Type Description
    OT Deferred Vulnerable Items by Reason Bar Number of the deferred OT vulnerable items that are grouped by the deferral reason.
    OT Exceptions for Critical Vulnerable Items by Assignment Group Indicator scorecard Exceptions for critical VIs organized by assignment group.