Configuring Service Exchange Order Management for Providers

  • Release version: Zurich
  • Updated July 31, 2025
  • 2 minutes to read
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    Summary of Configuring Service Exchange Order Management for Providers

    The Service Exchange Order Management for Providers application allows providers to create and manage product orders through Service Exchange. This setup enables providers to publish product offerings and service specifications as remote catalog items, making them accessible for consumers to order directly from their Service Catalog.

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    Key Features

    • Installation: Requires installation of Service Exchange applications for both Providers and Consumers from the ServiceNow Store.
    • Product Offerings: Providers can create product offerings and service specifications as remote catalog items.
    • Consumer Criteria Association: Admins can associate consumer eligibility criteria with remote record producers to manage access.
    • Activation: Remote record producers must be activated in the consumer instance to enable consumer access.
    • Retirement: Offers the ability to retire product offerings or service specifications, which automatically removes them from the consumer service catalog.

    Key Outcomes

    By configuring the Service Exchange Order Management for Providers, organizations can streamline their product and service offerings, ensuring that consumers have easy access to relevant services. This setup enhances order management efficiency and allows for better inventory management through clear eligibility criteria and the ability to retire outdated offerings seamlessly.

    Configure the Service Exchange Order Management for Providers application, which enables providers to use Order Management to create and fulfill product orders over Service Exchange. Providers publish the product offerings and service specifications as remote catalog items so that consumers can order from the Service Catalog on their own instance.

    Configuration overview

    Follow these tasks to set up the Service Exchange Order Management for Providers application, which uses Order Management to create product offerings and service specification and publish them ServiceNow in your provider instance as remote record producers. Service Bridge admins can then activate these remote record producers to make the products and services available from the Service Catalog on consumer instances.
    Table 1. Setting up the Service Exchange Order Management for Providers application
    Configuration step Description Role
    Install Service Exchange for Providers Install the Service Exchange for Providers application from the ServiceNow Store. For more information on configuring this application, see Installing and configuring Service Exchange for Providers. Admin
    Install Service Exchange for Consumers Install the Service Exchange for Consumers application from theServiceNow Store. For details on configuring this application, see Installing and configuring Service Exchange for Consumers. Admin
    Install Service Exchange Order Management for Providers Install the Service Exchange Order Management for Providers application from the ServiceNow Store. Admin
    Create a product offering for a remote catalog item In the provider instance, create the product offerings to be added as remote catalog item to the service catalog for your consumers. Product catalog admin or manager
    Create a service specification for a remote catalog item In the provider instance, create the service specification for a service to be added as a remote catalog item to the service catalog for your consumers. Product catalog admin or manager
    Associate consumer criteria to a remote record producer In the provider instance, review the remote record producer and associate the customer criteria that entitles the catalog item for eligible Service Exchange consumers. Service Exchange provider admin

    Associate consumer criteria to the remote record producer for managing inventory.

    		 Review the remote record producer for managing inventory and associate the customer criteria.
    Activate the remote record producer In the consumer instance, activate entitlements for the remote record producers. Service Exchange consumer admin
    Retire a remote catalog item Retire a product offering or service specification used in a remote catalog, which automatically retires the corresponding remote record producer and removes the item from the service catalog on the consumer instance. Product catalog admin or manager