Sync quote and opportunity

  • Release version: Zurich
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Sync quote and opportunity

    This feature enables sales agents to synchronize quote information with opportunity records in ServiceNow. Keeping quote and opportunity data consistent ensures accurate revenue tracking and pricing across both records. Synchronization applies to both header fields and line items, maintaining alignment between the details of quotes and their related opportunities.

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    Establishing and Managing Sync

    • When a quote is created through an opportunity, the Source Opportunity field on the quote automatically links to that opportunity.
    • Revenue metrics and pricing for quotes with child line items are auto-calculated and synchronized with the opportunity.
    • The opportunity record displays a Synced banner on the Details tab to indicate sync status with the quote.
    • Auto-sync of the first quote with its opportunity can be enabled via the autoEnableSyncFirstQuote system property.
    • New versions of quotes can be created and synced with the original opportunity, but only if the previous version was already synced.
    • Marking a quote as Accepted or Completed updates the synced opportunity to Closed-won.

    Field Mapping and Editing Restrictions

    Default mapped fields between opportunity and quote records include term lengths, pricing (one-time, MRR, ARR), currency, price list, and product offerings. Both opportunity header and line item fields have corresponding quote fields that remain synchronized:

    • Opportunity Header to Quote Header: Term, total prices, recurring revenues, amount, primary quote reference, currency, and price list.
    • Opportunity Line Items to Quote Line Items: Term, cumulative prices and revenues, product offering, price list, unit measures, quantity, periodicity, and unit pricing details.

    When records are synced, the opportunity fields that correspond to quote fields become read-only, and adding or deleting line items on the opportunity is disabled. This prevents data discrepancies and maintains consistency between quotes and opportunities.

    Sync quote information from the quote record to an opportunity record. This keeps the quote data consistent and accurate across both the records and enables sales agents to track revenue from opportunities accurately.

    Establish a sync between quote and opportunity

    As a sales agent, you can establish the sync between quote and opportunity records and ensure that a defined set of fields between opportunity-quote and opportunity line items-quote line items remain synchronized.

    When a quote is created through an opportunity, the Source Opportunity field on the quote record is automatically populated with the details of the opportunity through which the quote is created. To create a quote through an opportunity, see Create a quote.

    When a quote is created with child line items, the revenue metrics and prices for the quote are automatically calculated. To learn more about the revenue metrics and how they’re calculated, see Subscription revenue metrics.

    When the quote record is synchronized with the opportunity record, the prices and revenue metrics are also synced and are consistent across both forms.

    The Synced banner on the Details tab on the opportunity record displays whether the quote is in sync with its opportunity. To automatically sync the first quote with its source opportunity, set the autoEnableSyncFirstQuote system property to true.

    To learn more about establishing a sync between quote and opportunity and automatically enable sync, see Sync a quote with an opportunity.

    You can create a new version of a quote from a quote record to establish a sync between the new revised quote with the initial opportunity.
    Note:
    The new version of the quote is in sync with the opportunity only if the previous version was also in sync.
    View the new quote revisions from the Revisions tab on the quote record.

    On the quote record, mark the State as Accepted or Completed to move the synced opportunity to Closed-won.

    Map quote and opportunity header fields and line items

    As a sales agent, you can only edit and make changes on the fields on an opportunity record that aren’t in sync with a quote.

    The following is a list of default field mappings between opportunity line items with quote line items and opportunity header with quote header fields. To learn more about the fields and their descriptions, see Subscription revenue metrics.
    Table 1. Default synced fields between opportunity header and quote header
    Opportunity header Quote header
    Term (months) Term (months)
    Total one-time price Total one-time price
    Total MRR Total Monthly Recurring price
    Total ARR Total Annual Recurring price
    Amount Total Amount
    Primary Quote Quote id ref
    Currency Currency
    Price list Price list
    Table 2. Default synced fields between opportunity line-item and quote line-item fields
    Opportunity Line items Quote Line items
    Term (months) Term (months)
    Cumulative one-time price Cumulative one-time price
    Cumulative MRR Cumulative Monthly Recurring price
    Cumulative ARR Cumulative Annual Recurring price
    Cumulative TCV Cumulative Net price
    Product offering Product Offering
    Price list Price list
    Unit of measure Unit of measure
    Unit list price Unit list price
    Quantity Quantity
    Periodicity Periodicity
    Unit net price Unit net price
    Note:
    When an opportunity and quote header, and an opportunity line item and quote line item are in sync with each other, the addition and deletion of line items on the opportunity record is disabled. All the synced fields on the opportunity and opportunity line item record becomes read only.