ServiceNow is a powerful platform that can help you streamline your operations, automate your workflows, and improve your overall efficiency. But to get the most business value from our platform, you need to understand how the platform works and what it can do for you.
That's where our Enterprise Architecture Resource Library comes in. This library is a curated collection of articles, whitepapers, videos, and other resources that provide a wealth of information about ServiceNow. Whether you're just getting started with the platform or a seasoned pro, you'll find valuable insights and practical advice to help you achieve your goals.
The Enterprise Architecture Resource Library is intended to be simple to use and navigate. You can browse by topic or search for specific keywords for the needed information. We also want to keep the library updated regularly to ensure you have access to the latest insights and best practices.
CSDM & Business Data Backbone
- CSDM 4.0 White Paper: https://www.servicenow.com/community/common-service-data-model/it-is-time-csdm-4-0-draft-white-paper...
- Introduction (19 mins): https://www.youtube.com/watch?v=EnlhMhP2FsM
- Technical Services vs Business Services (25 mins): https://www.youtube.com/watch?v=jWfwTHTLlzI
- CSDM V4 Product and Lifecycle Discussion (24 mins): https://www.youtube.com/watch?v=TfRv1VTRsgM
- End-end cloud app creation and management (15 mins): https://www.youtube.com/watch?v=IJ-S6rjN71A
Framework Mapping
- IT4IT/Demystifying Value Stream Mapping & Management (57 mins): https://www.youtube.com/watch?v=Zzfgdq8wvC8
- Value Stream Mapping ServiceNow Roadmap: https://www.servicenow.com/community/digital-services-forum/value-stream-mapping-art-of-the-possible...
- IT4IT v3 (16 mins): https://www.youtube.com/watch?v=pfCcymh2cx4
- Technology Business Management (TBM) Council v3.02 (7 mins): https://www.youtube.com/watch?v=I1zjjmh6xt8
- IT4IT v2.1 (8 mins): https://www.youtube.com/watch?v=pfCcymh2cx4
- Archimate v3 (10 mins): https://www.youtube.com/watch?v=kx8HJ1rumys
- American Productivity & Quality Center (APQC) v7.2.1 (7mins): https://www.youtube.com/watch?v=b61XbPlbGn
- Digital Product Financial Planning & Cost Modeling/TBM: https://www.servicenow.com/community/digital-services-forum/digital-product-financials-recorded-octo...
Industry Support
- Banking Industry Architecture Network (BIAN) v8 (7 mins): https://www.youtube.com/watch?v=LJINzbfxiQo
- Tele-Management (TM) Forum v20 (8 mins): https://www.youtube.com/watch?v=8yaWdmcBTQ4
- Health Level Seven International (HL7) industry standard & the Fast Healthcare Interoperability Resources (FHIR) standard: https://docs.servicenow.com/en-US/bundle/utah-healthcare-life-sciences/page/product/healthcare-life-...
CxO Dashboard Templates
- Technology Chief Executive Office (CEO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/34f85448dbc20510867d0472ba9619...
- Chief Customer Operations Officer (CCO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/7e90f23f77212110733e0bbc3c5a99...
- Chief Information Officer (CIO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/9f21ea597723011061b80bbc3c5a99...
- Chief Human Resources Officer (CHRO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/e6ba75d177331110697f0bbc3c5a99...
- Chief Risk Office (CRO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/ab9f627277322110733e0bbc3c5a99...
- Chief Information Security Officer (CISO):
- Chief Digital Officer (CDO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/01cb073f77612110733e0bbc3c5a99...
- Chief Procurement Officer (CPRO): https://store.servicenow.com/sn_appstore_store.do#!/store/application/075afd8177022110733e0bbc3c5a99...
- General Counsel (GC): https://store.servicenow.com/sn_appstore_store.do#!/store/application/c90f4b7f77612110733e0bbc3c5a99...
CSDM Deep Dives
- CSDM and CMDB Executive Overview (36 mins): https://www.youtube.com/watch?v=xmQnIasIuJw
- Technical Services (30 mins): https://www.youtube.com/watch?v=xmwdrwY15rA
- CMDB Health Deep Dive (58 mins): https://www.youtube.com/watch?v=UvJH8ZmfohI
- CSDM Deep Dive: Availability Metric Calculation: https://www.youtube.com/watch?v=GizZ36ysEsA
- CMDB Workshop (3 hours): https://www.youtube.com/watch?v=J7MJb6yJwiI
- Digital Portfolio Management (1.5 hours): https://www.youtube.com/watch?v=IJ-S6rjN71A
- Business Criticality (38 mins): https://www.youtube.com/watch?v=mwFIBmTyYcQ
- CSDM 4.0 - What's new and Best Practices (59 min): https://www.youtube.com/watch?v=GluOG7aHiGk
- API & Microservices Modeling: https://www.youtube.com/watch?v=Ht5a9_yaXeE
- Cloud & Container Visibility: https://www.youtube.com/watch?v=O-aExiA9TvY&list=PLkGSnjw5y2U6GTtWc9GcbvoZJLJsCNC8y
Impact Accelerators
- Strategy Accelerators: https://docs.servicenow.com/csh?topicname=strategy-accelerators.html&version=latest
- Architecture Accelerators: https://docs.servicenow.com/csh?topicname=architecture-accelerators.html&version=latest
- Technical Accelerators: https://docs.servicenow.com/csh?topicname=technical-accelerators.html&version=latest
Architecture Blueprints
- Digital Product Value Stream Management Blueprint v2 (free download link included): https://www.servicenow.com/community/architect-blog/version-2-digital-product-value-stream-managemen...
- Enterprise Service Management (ESM) / Global Business Services (GBS) Blueprint v6: https://www.linkedin.com/pulse/esmgbs-architecture-blueprint-v6-tolga-tutel-ed5qc/
- IT4IT Blueprint v1: https://www.servicenow.com/community/architect-articles/servicenow-it4it-v3-blueprint-functional-vie...
- The TBM Model for Technology Costs v4: https://www.apptio.com/resources/posters/atum-poster/
ServiceNow for Enterprise Architecture
- Application Portfolio Management & the Enterprise Architecture Workspace (37 mins): https://www.youtube.com/watch?v=7tkoY-duwWA
- Define your Roadmap for a Successful Application Portfolio (1 hour): https://www.youtube.com/watch?v=UVE9wBYsqQQ
- Application Portfolio Rationalization and Management Approach (1 hour): https://www.youtube.com/watch?v=uUREXB01tuo
- Ins-pi solutions - Enterprise Architecture Management built on NOW (22 mins): https://www.youtube.com/watch?v=uUREXB01tuo
- Lean Enterprise Architecture for People LEAP (1 hour): https://www.youtube.com/watch?v=dsK78L-5kbA
- Bizzdesign-ServiceNow Webinar (23 min): https://www.youtube.com/watch?v=mxPNy6A0bvM
Enterprise Service Management/Global Business Services
- Ebook: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/ebook...
- Deloitte/ServiceNow white paper: https://www.servicenow.com/lpwhp/payoffs-global-business-services-servicenow.html
- Podcast ServiceNow/Deloitte: How a center office model enables Global Business Services: https://www.servicenow.com/lprcp/global-business-services-center-office-model.html
- GBS Customer Success Center: https://www.servicenow.com/success/solutions/global-business-services.html
Business Process Management Integration
- Ins-pi UPM-X (built on NOW): https://store.servicenow.com/sn_appstore_store.do#!/store/application/d37826cc0f02e2007fc1ba8ce1050e...
Cybersecurity Frameworks
- National Institute of Standards and Technology (NIST) Cybersecurity Framework Accelerator: https://store.servicenow.com/sn_appstore_store.do#!/store/application/3aa16807dbcfeb004b97fb371d9619...
- Cybersecurity Controls Accelerator: https://store.servicenow.com/sn_appstore_store.do#!/store/application/89b7e3ae73b150100d72a56a4cf6a7...
- Technology Controls Monitoring Accelerator: https://store.servicenow.com/sn_appstore_store.do#!/store/application/0baf52c8733510100d72a56a4cf6a7...
- DevOps PaCE (ISO, CIS, PCI & NIST) Accelerator: https://store.servicenow.com/sn_appstore_store.do#!/store/application/b140bcfafcc3c9101adc58120b14ff...
Other Resource Libraries
- Digital Portfolio Academy: https://www.youtube.com/playlist?list=PLkGSnjw5y2U4bhQyDE9dTvFfm0vl4B2_T
- Digital Services Forum: https://www.servicenow.com/community/digital-services-forum/gh-p/digital-services-
- ITOM Visibility: https://www.servicenow.com/community/itom-blog/itom-visibility-resource-library/ba-p/2423151
- ITOM Health: https://www.servicenow.com/community/itom-blog/itom-health-resource-library/ba-p/2662857
- Platform Analytics: https://www.youtube.com/watch?v=ZlDvMhP_Tx8&list=PLkGSnjw5y2U4sdBCFzTHAos33zYCsB_Gj
- Financial Service Operations (Banking and Insurance): https://www.youtube.com/watch?v=ANS_vKaCOeY&list=PLkGSnjw5y2U7i_4DjnY4kUA9KdaxO8Hlj
Digital Services Forum
- Trials & Tribulations of CSDM Implementers (1 hour 6 mins): https://www.youtube.com/watch?v=t0n3n7cAi4g
- Updated ServiceNow Capability Map (November 2022): https://www.servicenow.com/community/digital-services-forum/new-servicenow-capability-map-november-1...
- Financials for Digital Products and Services (58 mins): https://www.youtube.com/watch?v=g-0PQhzurB0&list=PLkGSnjw5y2U5bshRSZTQKElcOupZFDwNp&index=5
- Digital Product Operating Model: https://www.youtube.com/watch?v=W8StYJaA5Sg&list=PLkGSnjw5y2U5bshRSZTQKElcOupZFDwNp&index=7
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