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How to insert the link to the story record

Hi, I'm creating a email template, and in that I need one help in configuring the below mentioned one. I have to give a text like Please click here to view the record and after that I have to insert the URL of corresponding story record . How to do t...

NishaB by Tera Expert
  • 898 Views
  • 5 replies
  • 0 helpfuls

Resolved! Assignment Rules tracking

Hello Experts! (@Maik Skoddow @sergiu_panaite @Allen Andreas @Chuck Tomasi @DrewW) I have a use-case and I might be totally overcomplicating it, so I'm willingly putting myself out there and giving the possibility to look foolish. The use-case is as ...

Community Alums by Community Alums  
  • 5661 Views
  • 12 replies
  • 8 helpfuls

Latitudes and Longitudes

Has anyone ever used Latitude and Longitude?If yes, for what reason?If no one uses it, why did ServiceNow even think of having this field?Is there any data validation on this field as they are expressed in terms of degrees (°), minutes ('), and secon...

Application service mapping

Hi, I am currently exploring CSDM capabilities and how it would fit into our current enterprise architecture. I am having problems mapping application services as we have services dynamically populated by the Dynatrace Service Graph connector. What I...

TomsH by Kilo Contributor
  • 1346 Views
  • 3 replies
  • 0 helpfuls

Proposing categorization based on historical data

Hi, I need to investigate what's the best option to help users categorize properly newly created record. Use case which I need to automate using AI solutions in Servicenow:- On record creation (let's say Incident) based on the provided Short Descript...

Validation of Tabbed field section on a form

How to validate fields available under "Change Request Values" in the form via ATF? The "Change Request Values" is a field but other field visible are not fields. How can we validate them?Attaching form design for reference:  

AmritaSinghR_0-1737019184242.png AmritaSinghR_1-1737020113521.png

Certified technical Architect

All, I just wanted to put is simple, how can a non-technical person start to prep for Certified Technical Architect program. What/Where and How do you suggest to start for one who is really wanted to achieve the milestone such like CTA. Any suggestio...

Jayanthi3 by Tera Contributor
  • 2970 Views
  • 3 replies
  • 0 helpfuls

Resolved! SN and Jira is on-prem integration.

Hello Community,I'm looking to integrate our cloud-based ServiceNow instance with our on-prem Jira instance. What are the recommended approaches and best practices for achieving this integration? Thank you in advance for your insights and expertise!B...

anuradhahy by Giga Contributor
  • 1106 Views
  • 3 replies
  • 0 helpfuls