Hi Community, Happy Christmas!! I have a use case which kind of simple but I would like to explore different and efficient implementation options for same. Please suggest the best way from UI/UX side as well as server performance wise. --------------...
Hi , Can you please let me know what would be the cost for buying ServiceNow instances ? License cost for requester , approver and fulfiller . Any details would help . Thanks,Prashanth
We've generated API Key credentials and want to include the api key dynamically in the query parameters when calling an endpoint via Rest Message. While I know this can be done with a script, are there alternative methods to pass the key without decr...
Hi lovely community,I am quite new here and also to ServiceNow. Perhaps someone can help me with this request.I have been told to create a list of sent emails dating back to April for a few email accounts. I need to see the sender email address, da...
USe case : we are setting up instance for government.It would have two types of users : Givornment and students Very limited users and usage and modules. Problem statement : We wanted to know if tomorrow we would have to onboard another government i...
Please tell us about the severity of known errors. It says, "The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables."Is it correct that the lower the value, the more important i...
Not sure if the right forum, but I'll shoot my shot.Hi guys,I'm wondering, how others has done, when they're working with multiple entities of one company. Like retail, hotel, restaurant chains, and so on.How do you proceed, when there's the same kin...
Occasionally, we see duplicate work notes or comments displayed in the activity log of a case. However, there is one user account that never sees duplicate. Can anyone think of a reason why a particular ITIL user account would not see duplicate entr...
There is an observation in SNOW environment : Custom table's requests created a day before are disappearing after a dayChecked Archival rules/Logs : nothing is there for that tableAlso checked scheduled jobs; but can't find anything linked to same ...
We have mandatory requirement to add more custom fields specific to each Line of Business for Incidents, the custom fields will be more than 20 as if now but it may grow further in future. We do not want to add these fields directly on the Incident ...
All, I want to change the banner logo of instance depending on companies.For example: If any Puma's user logins so he should see puma logo in banner, if any adidas user uses that instance so he should seeAll, I want to change the banner logo of insta...
We're planning to configure a custom URL for our instance, e.g. help.company.com. I'm trying to determine the impact to external resources that are currently using the default URL, company.service-now.com. Will existing inbound hyperlinks and API cli...
If I want to capture Schedule job in update set how I can achieve that?
I am currently working on a ServiceNow project where I have a requirement to customize the out-of-the-box (OOTB) "Faceted Search" widget. However, I have encountered a challenge: the default "Faceted Search" widget is not modifiable, regardless of th...
HiCan any one help me on knowing the below limitsLimits on Custom Objects - Maximum number of objects that can be created in one service now instanceLimits on Records in custom Objects - Maximum number of records that can be stored on one custom obj...
