Hello Team,I want to add "View Recent Incidents" in MIM Workbench Summary Tab.Is there any possibili
Hello Team,I want to add "View Recent Incidents" in MIM Workbench Summary Tab.Is there any possibility to achieve this?
Forum Posts
Resolved! License usage - compliance report
Hi,Is there somewhere I can get a report or an overview of the current use of licenses in ServiceNow seen towards the licenses I have purchased?Not an 'sys_user_has_role' report but more like an compliance report on my ServiceNow licenses towards Ser...
How to create a ServiceNow architecture diagram for the instance I am supporting and working on.
I have been given a task to create a ServiceNow service architecture diagram for the instance , I am working and support it. Where do I start from ? any templates. Thank you. Regards
User have the "Knowledge" role Service Operation workspace List "Pencil icon" showing
Hi Everyone ,User not able see Version - XANADU - PATCH 7 User have the "Knowledge" role , When clicked then it will show below : If user logged via admin role It will show Icon with checkbox (customer needed in the same way) Below the details when ...
Email attachment duplicacy
we have created an app where we sent emails to one or more than individual. For example: When I am sending an email to X & Y with an attachment. so, after sending the mail a record has been created in our system regarding the mail and if I am sending...
Adding Hover Text on Catalog Variables
Hover over the variable to display some given text.If I use the tooltip field for hover text, it only accepts lengths of 40 by default. I want to add text with a length of around 200 without modifying the length size of the variables.
Email scripted rest api with a link
Hello Everyone, I'm wonder if is possible to include a link in an email so when the end user clicks on the link it trigger a scripted inbound rest api in ServiceNow and then this scripted rest api do some magic and it can redirect the user to a exten...
Guided self service linked with AI search is not taking me to the actual user interface
I have installed Guided self service plugin and have created process in there.I want to link it with AI search so users can navigate to it using the search.So, I created:1. Index source (Table: sn_ex_sp_gd_help_process)2. search sourceLinked with sea...
Resolved! Requesting checklist for Servicenow Transition plan
We are transitioning for a Servicenow implementation from Customer. Can any one of you please help with redirecting to any checklist which may be useful for the KT purpose?
IntegrationHubETL is not inserting the record because of missing mapping for mandatory field on form
Hi All,I have created ETL using IntegrationHub ETL keeping target table as Business Application. On Business Application form we have a field called IT Application Owner and its a mandatory field (Dictionary --> Mandatory --> True). In the ETL mappi...
Unable to find Microsoft AD Spoke to install.
Hi All,Looking for help to install Microsoft AD spoke on our instance and steps to setup.I don't find the plugin via Application Manager or when I select request from store . I am seeing articles on Microsoft Active Directory v2 Spoke. Please advi...
Enabling Delete for Specific Users (Global Disable)
We have globally disabled the "delete" option on tables. How can we configure roles or permissions to allow specific users to delete records from certain tables? What is the recommended way to manage this type of granular delete access?
UPS API Integration: What OAuth Entity Scopes should I configure for ServiceNow?
I'm setting up a UPS API integration in ServiceNow and have reached the OAuth configuration. ServiceNow is asking me to define "OAuth Entity Scopes" but I'm unsure what specific scopes I need to enter for UPS. The configuration requires a Name and OA...
Ristrict Change Task Creation When Change Request State is Not 'New', Except for Change Enablement
Restrict Change Task Creation When Change Request State is Not 'New', Except for Change Enablement Group in ServiceNow
Dynatrace is not sending events automatically
Hello Everyone,We have followed all required steps to configure SGO-Dynatrace guide set up to finish the required configurations.We were able to create problem notification set up successfully from ServiceNow to Dynatrace. Test everts are getting ins...