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E-Signature

Hi Team, The requirement is that on case form if the assignment group or assigned to is changed then the digital signature should be asked on case for the person who is changing these fields value. How to achieve this. Any help will be appreciated. T...

Resolved! Job that generates product models for logical CIs - DPR

I have a customer that is implementing Digital Product Release Management. They currently manage their business services and application services in their respective tables. With the DPR data model, it requires those CI class' to be digital products....

Kevin Tran by Tera Contributor
  • 1877 Views
  • 6 replies
  • 0 helpfuls

Domain Name character limit

How have folks worked around the limitations of the domain field being restricted to 40 characters when you have a company with a name longer than 40 characters? Do you just abbreviate? How do you remain consistent between all companies if some requi...

Ryan S by Mega Sage
  • 1213 Views
  • 3 replies
  • 1 helpfuls

Resolved! Keeping the Companies Table Evergreen

How do you keep your Companies Table evergreen? What are best practices? cc: @Michael Mindel  Most of our Manufacturers are auto-populated by Discovery.  We are not using the GRC solution for Vendor Management, but we still need an updated record of ...

bevo by Tera Guru
  • 1697 Views
  • 3 replies
  • 2 helpfuls

ATF Data Model

Is there a Data Model document for ATF like the one that was created for Test Managment 2.0?I want to know what all of the tables are that ATF uses and how they interconnect.I am trying to create reports for some of our ATF suites to show the trend o...

Dave65 by Tera Contributor
  • 965 Views
  • 2 replies
  • 0 helpfuls

Foundation Data load

Hello Everyone, We are implementing a HRSD for a client. I know the first data we need to transition to ServiceNow is the foundation data like departments, positions, locations and others. I tried to dig in and looked at guided setup as well but stil...