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Getting creative with ServiceNow

Hello, I am new to ServiceNow and want to learn more about how it is used. What are some creative or atypical ways you've seen ServiceNow be used?

EliseE by Tera Contributor
  • 643 Views
  • 3 replies
  • 0 helpfuls

Resolved! Consolidating production instances

Hi All, Do we have any playbook related to Production instance consolidation. I tried access the publicly available link, but it redirects me to Impact - Personalized Value Acceleration. If anyone has done recently, it would be really helpful if they...

Disaster Scenario with Active Directory

Hello First I would like to let's you know this is a question for a loss scenario in Business Continuity for a DR plan.In the case of a cyber attack :   - Active Directory are compromis.   - We already configure SSO with sercurity code send to corpor...

LucL by Tera Expert
  • 525 Views
  • 3 replies
  • 0 helpfuls

Catalog item in Order Guide execution

Hi All, I have one order guide which trigger catalog items based on some variable attributes. I want to trigger a catalog item which will be used for approval purpose but after completing all the existing RITM is closed. Example:  Order Guide Name: T...

How to unzip/extract the file with extension tar.gp

Hi All,Can anyone help me how we can extract or unzip the file which is having tar.gp extension. I tried with zip action which we get oob in flow but its working fine for .zip extension but not for tar.gp extension. Please do let me know if you have ...

Ganeshm1 by Tera Guru
  • 523 Views
  • 3 replies
  • 0 helpfuls

ServiceNow license Cost for instances

Hi  ,  Can you please let me know what would be the cost for buying ServiceNow instances ?  License cost for requester , approver and fulfiller . Any details would help .  Thanks,Prashanth 

How to Pass API Key Credentials in the query parameters

We've generated API Key credentials and want to include the api key dynamically in the query parameters when calling an endpoint via Rest Message. While I know this can be done with a script, are there alternative methods to pass the key without decr...

sk0809 by Tera Contributor
  • 2350 Views
  • 4 replies
  • 0 helpfuls

How can I add email senders to a list?

  Hi lovely community,I am quite new here and also to ServiceNow. Perhaps someone can help me with this request.I have been told to create a list of sent emails dating back to April for a few email accounts. I need to see the sender email address, da...

JesusDanieR by Tera Contributor
  • 1508 Views
  • 5 replies
  • 4 helpfuls

Domain seperation : pros vs cons

USe case :  we are setting up instance for government.It would have two types of users : Givornment and students Very limited users and usage and modules. Problem statement : We wanted to know if tomorrow we would have to onboard another government i...