Hello, we have Genesys CTI integration in place which is currently used by service desk team. We are looking to automate the chat functionality to send chat reminder using Genesys chat. Is it feasible? if anyone has done this earlier, can you share a...
Hi,We have the agile board wherein the project managers are expected to drag stories from one sprint to the other. However its not working for some of the users. I have checked they all are having the necessary roles such as scrum_manager, project_ma...
in AI search, we have enabled attachments to be indexed on the indexed sources as screen attached. However, this is not working for Excel attachments. What are we missing on these?
Hi all, We have a requirement to connect our instance to Active Roles, we are trying to build up some best practises on how to establish this connection but we can't find as much info on connecting to Active Roles as there is for Active Directory. J...
When I insert first Quick message , if I choose second quick message the first one should remove dynamically and insert the second When a quick message is modified, the previously selected quick messages will be retained and appended to the email. ...
Greetings Community, We are implementing the Splunk Add on with ServiceNow here at our company. Splunk Cloud to ServiceNow Cloud. Read only api... Splunk will be pulling information from ServiceNow to view incident, changes and requests, etc to rea...
We have an entitlement group called product users. This entitlement is being used to give access to several necessary roles for 600+ people. The issue we are running into with this model is that the entitlement group allows product users to access th...
Hi team, I'm trying to establish Continual Improvement Management module for my organization which has variety of products outside of ITSM portfolio. I'm trying to establish a standardized process to be utilized by all business divisions (ITSM and no...
Hi ServiceNow Experts! I have configured a playbook with stages and activities. When the trigger record is created, the playbook shows up on the workspace. But all the stages and activities in the playbook are 'locked' or 'waiting' - even the very ...
Hello ! We are doing a digital transition to ServiceNow from legacy tool.We have Disocvery,ITAM,ITSM setup for now.Application inventory is a need but we are not buying APM .What would the community suggest to tackle or building a MVP application inv...
Hello everyone,I need to check how Entra ID provisioning works with ServiceNow to ensure that provisioning works correctly when the corporate domain changes from exampleenergy.com to example.com. I don't know if there is an intermediate or import tab...
We want to pull entitlements from SAP ECC and S4HANA into ServiceNow SAM Pro. And we want to use free spokes. To establish integration between ServiceNow and SAP, is this the video I need to follow? What confuses me is that it means Source-to-Pay. I...
There is a web application which records the screen and creates a test case using its own chrome extension.Can we invoke chrome extension of that respective web application from ServiceNow and start screen recording?Please help
Hello,I'm playing around with IBM Cloud Pak for AIOps and wanted to test the Integration with ServiceNow to see what all is possible.Is there a way to install the "IBM Cloud Pak for AIOps App" in a ServiceNow - Developer Instance? Whoam could I ask?
Hi, I'm creating a email template, and in that I need one help in configuring the below mentioned one. I have to give a text like Please click here to view the record and after that I have to insert the URL of corresponding story record . How to do t...
