ServiceNow license Cost for instances
Hi , Can you please let me know what would be the cost for buying ServiceNow instances ? License cost for requester , approver and fulfiller . Any details would help . Thanks,Prashanth
Forum Posts
How to Pass API Key Credentials in the query parameters
We've generated API Key credentials and want to include the api key dynamically in the query parameters when calling an endpoint via Rest Message. While I know this can be done with a script, are there alternative methods to pass the key without decr...
How can I add email senders to a list?
Hi lovely community,I am quite new here and also to ServiceNow. Perhaps someone can help me with this request.I have been told to create a list of sent emails dating back to April for a few email accounts. I need to see the sender email address, da...
Domain seperation : pros vs cons
USe case : we are setting up instance for government.It would have two types of users : Givornment and students Very limited users and usage and modules. Problem statement : We wanted to know if tomorrow we would have to onboard another government i...
Resolved! About the severity of known errors
Please tell us about the severity of known errors. It says, "The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables."Is it correct that the lower the value, the more important i...
Resolved! How to best use departments for multiple companies?
Not sure if the right forum, but I'll shoot my shot.Hi guys,I'm wondering, how others has done, when they're working with multiple entities of one company. Like retail, hotel, restaurant chains, and so on.How do you proceed, when there's the same kin...
Resolved! Duplicate work notes seen by all ITIL users except One
Occasionally, we see duplicate work notes or comments displayed in the activity log of a case. However, there is one user account that never sees duplicate. Can anyone think of a reason why a particular ITIL user account would not see duplicate entr...
How to identify reason behind record deletion from custom table
There is an observation in SNOW environment : Custom table's requests created a day before are disappearing after a dayChecked Archival rules/Logs : nothing is there for that tableAlso checked scheduled jobs; but can't find anything linked to same ...
Is Extending Incident Table being Recommended Approach?
We have mandatory requirement to add more custom fields specific to each Line of Business for Incidents, the custom fields will be more than 20 as if now but it may grow further in future. We do not want to add these fields directly on the Incident ...
All, I want to change the banner logo of instance depending on companies.For example: If any Puma's
All, I want to change the banner logo of instance depending on companies.For example: If any Puma's user logins so he should see puma logo in banner, if any adidas user uses that instance so he should seeAll, I want to change the banner logo of insta...
Resolved! Will configuring a custom URL impact existing external links?
We're planning to configure a custom URL for our instance, e.g. help.company.com. I'm trying to determine the impact to external resources that are currently using the default URL, company.service-now.com. Will existing inbound hyperlinks and API cli...
Want to capture schedule job in update set
If I want to capture Schedule job in update set how I can achieve that?
Limits on custom objects
HiCan any one help me on knowing the below limitsLimits on Custom Objects - Maximum number of objects that can be created in one service now instanceLimits on Records in custom Objects - Maximum number of records that can be stored on one custom obj...
ServiceNow on-prem performance tests
hello Team,I have installed ServiceNow on-prem. Instance is not available to internet.Need to perform stress tests, what would be best approach to perform such tests ? Thank You for any advice,
Query on Instance hardening
There are several system properties where ServiceNow says 'Security risk - HIGH'and also gives us recommendations.Ex -Use the glide.ui.escape_html_list_field property to force HTML escapes for HTML fields in a list view.Security risk rating8.8Securit...
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