How can CTA program help a person in 'REALITY'? Do they really gain 'ALL' the technical knowledge in depth? Will they be be able to help solve any technical challenges? I have been working with ServiceNow over last 8 years. In every project we come a...
HI everyoneWe are planning to build a B2B Healthcare POC in ServiceNow CSM to showcase its capabilities effectively. The goal is to create a realistic scenario that demonstrates key CSM functionalities such as case management, entitlements, contracts...
Hi I have a case in which I need to pull the children tables (referencing tables) of a given table using an API. ServiceNow has this mechanism in UI (screenshot attached), I need similar thing through APIs. Appreciate your help!! @Ankur Bawiskar
Hi Team, i am going to do ServiceNow service catalog integration for Sail Point IIQ,i already have service catalog and basic configuration of sail point connector but here i need to know how we do configuration with that particular catalog item and ...
Hi, We have a requirement in which user submits a request through record producer and it will go through multiple people reviews. Everytime user completes their review they need to fill-up few fields. Example, If agent completes review he should fill...
For our new customer, we have ITSM and HRSD in scope to implement. Is it better to use one single portal for both ITSM and HRSD or individual portals? What is the recommendation based on your experience? PS - Asking this as I am getting different opi...
Hi Community,What ways we can integrate ServiceNow with Ansible for automation.I know there is:1)Ansible Spoke (licensed)2)Red Hat ITSM plugin (this is free) Can the Integrating tool Azure Logic Apps (customer has this license)able to do the same job...
I'm experiencing an issue with the Service Dashboard where multiple false positives are being generated. Upon investigation, I noticed that the hashes of the following jobs are not synchronized:last_impact_batch_calc_job2last_impact_batch_calc_job1la...
Hi all,for a project under implementation, I find myself having to compare multiple assets and multiple data, belonging to crowdstrike and servicenow respectively, in order to create an automated process capable of providing information regarding cer...
Hello, I have an ETL application and already created entity mapping using IntegrationHub ETL (3.2) guided experience. But I want to customize the mapping, base on the user input(add new filed to entity and and map to target tables). this should be do...
Hello, we have Genesys CTI integration in place which is currently used by service desk team. We are looking to automate the chat functionality to send chat reminder using Genesys chat. Is it feasible? if anyone has done this earlier, can you share a...
Hi,We have the agile board wherein the project managers are expected to drag stories from one sprint to the other. However its not working for some of the users. I have checked they all are having the necessary roles such as scrum_manager, project_ma...
in AI search, we have enabled attachments to be indexed on the indexed sources as screen attached. However, this is not working for Excel attachments. What are we missing on these?
Hi all, We have a requirement to connect our instance to Active Roles, we are trying to build up some best practises on how to establish this connection but we can't find as much info on connecting to Active Roles as there is for Active Directory. J...
When I insert first Quick message , if I choose second quick message the first one should remove dynamically and insert the second When a quick message is modified, the previously selected quick messages will be retained and appended to the email. ...
