ServiceNow on-prem performance tests
hello Team,I have installed ServiceNow on-prem. Instance is not available to internet.Need to perform stress tests, what would be best approach to perform such tests ? Thank You for any advice,
Forum Posts
Query on Instance hardening
There are several system properties where ServiceNow says 'Security risk - HIGH'and also gives us recommendations.Ex -Use the glide.ui.escape_html_list_field property to force HTML escapes for HTML fields in a list view.Security risk rating8.8Securit...
Set up Recommended Actions for ITSM to streamline issue resolution and enhance workflow efficiency.
Hi everyone,We're looking to enable Recommended Actions for ITSM in our instance. If anyone has experience with this setup, your assistance would be greatly appreciated.
i created a catalog but I am unable to view the service catalogue
i created a catalog but I am unable to view the service catalogue using the record producer but i am unable to view in the service catalog
Best Practice for documenting Business Rules and BR-Scripts ?
Hi all, I'm looking for best practice to document the logic of our Business Rules / Scripts!? We have a high number of BR and it's almost impossible to understand what is going on. How do you keep a overview of the logical functions for all the Busin...
Resolved! Regional Contract Management permission Strategy
Hi All, We have offices in three different countries, and I need to ensure that each region can manage and create contracts exclusively for their own customers. They should not have the ability to modify or renew contracts for customers from other re...
SFTP Integration to pull images into ServiceNow custom table
Hi All, Hope you are doing good! We have a requirement to store images in ServiceNow custom table which are present in the SFTP server. This is a huge image data which we are trying to store one time. Is there any OOB method which we can use to bring...
Resolved! ServiceNow import data from multiple remote files (on MID server)
Hello team, We have a scenario in which we need to feed/import data from multiple files in ServiceNow staging table for transformation. Looks like current OTB configuration allows single remote file read to the data source. Any option to load data fr...
Is it recommended to grant "delegated_developer" role to Workplace Maintenance managers?
Hi community,We are working to implement workplace maintenance with our global facility team so they can use maintenance case management for managing their day-to-day preventive maintenance activities such as security inspections, etc. When creating ...
Mask CI info coming from secure datacenter at mid server before it gets entered to CMDB
Hello All, We are doing ITOM discovery and part of it is to do discovery of a secure data center.The Regulations asks us to mask the important details of CI coming into ServiceNow such as mac ,Serial,IP,Host name.Is there a way to mask such details a...
Order guides design by department
Hello,We are trying to recreate order guides for new hires by department. From architectural perspective, is it better to have a separate order guide for each department compared to having a single order guide and then use client scripts to manage so...
Resolved! Export record as a word document
Hi all, I have an unusual request in our company and I know that you can convert the PDF into a Word, but please do not ask why is that not happening. I've used the script from the below post and I've created a UI Action OnClick with that script but ...
Quality Audits for ITSM tickets and requests
Hi,Is there any solution in ServiceNow to track quality checks / audits of tickets?Our Service Desk would like to start doing this for their Incident and Request tickets and was wondering if there is any way to perform quality audits of tickets in Se...
Issues while Importing data in Currency field
Hi,I am doing a data import using transform map on a currency field.Issue is that it's rounding off the actual value.E.g. Data in file is 2,122.87 but after import in SN, value is getting changed to 2,123. Please suggest on possible ways to keep data...
Resolved! MID Server Guidance for Data Transfer via REST/SOAP APIs
Hey Community,I hope your doing well,I have a requirement to transfer data from our local network which is not accesible via internet to ServiceNow using REST or SOAP APIs, and I plan to use a MID Server for this. Could you confirm if the MID Server ...
