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Resolved! Relationships between Dashboards and Reports?

Hi all, is there an M2M table where I can see the relationships between Reports and Dashboards? Or how is that technically stored in the db model? Since a report can be used in many dashboards, and a dashboard can contain many reports. thanks in adva...

ServiceNow Chat Queued through Five9 Call Center Application

Good Afternoon Experts;Please let me know if this is not the correct forum for this question.                 My team is moving forward with Five9 as a replacement call centre application.  I know Five9 has an integration tool and instructions for th...

David168 by Tera Expert
  • 2598 Views
  • 7 replies
  • 2 helpfuls

ERD to get started

Brand new to ServiceNow.Where can I find an ERD to better understand the back end?

DetrieZ by Giga Contributor
  • 2687 Views
  • 4 replies
  • 2 helpfuls

Can we highlight the VIP caller Value to red color?

How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...

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kiran115 by Tera Contributor
  • 1056 Views
  • 7 replies
  • 0 helpfuls

Replicating Jira Service desk workflow in ServiceNow

I am a new user to ServiceNow.  My organization is moving towards using SN for all customer requests.  Previously, we had been using Jira ServiceDesk with great success but I support our transition to a single tool.  My primary focus is supporting cl...

IanGardner by Kilo Contributor
  • 1096 Views
  • 1 replies
  • 0 helpfuls

Application service mapping

Hi, I am currently exploring CSDM capabilities and how it would fit into our current enterprise architecture. I am having problems mapping application services as we have services dynamically populated by the Dynatrace Service Graph connector. What I...