Hi all, is there an M2M table where I can see the relationships between Reports and Dashboards? Or how is that technically stored in the db model? Since a report can be used in many dashboards, and a dashboard can contain many reports. thanks in adva...
Hi All, I'm trying to created Recommended actions for Interaction records. I have created a decision tree with reference to interactions, created a context with interaction table, rule and a recommendation. But my Decision tree does not get loaded on...
My company's customer uses ServiceNow. We provide service through our helpdesk.I have to integrate my customer's ServiceNow into our helpdesk.My company can't afford the ServiceNow TPP program to create a ServiceNow App.Can I create an integration in...
Good Afternoon Experts;Please let me know if this is not the correct forum for this question. My team is moving forward with Five9 as a replacement call centre application. I know Five9 has an integration tool and instructions for th...
I'm trying to understand how to view the inbound integrations traffic and if it's possible to show it on the integration hub usage dashboard. So far all I'm seeing is outbound transactions. The integration is a Scripted REST and occurs when a custome...
Brand new to ServiceNow.Where can I find an ERD to better understand the back end?
I've learnt that Service Builder is used to e-bond two ServiceNow instances (Provider and Consumer).Could it be used to connect a third party application? Thanks in Advance.
So here is the deal, while implementing HAM, the asset state and asset sub state granular status cannot be mapped to CI Lifecycle fields via the Install Status mapping from Asset states. For this reason we looked at using the Hardware status and sub ...
Hello Experts, I have a requirement where I am creating data stream action to call Rest message and using that action in my data source. The challenge here is I need to pass from date and to date as parameters in end point URL. It means I need to pa...
My company's customer uses ServiceNow. We provide service through our helpdesk.I have to integrate my customer's ServiceNow into our helpdesk.My company can't afford the ServiceNow TPP program to create a ServiceNow App.Can I create an integration in...
How can we add or highlight the caller value when VIP is selected same as in the fulfiller incident form? In the service operation workspace form, I want to change the font color of the field value when a VIP user is selected under the caller field. ...
I am a new user to ServiceNow. My organization is moving towards using SN for all customer requests. Previously, we had been using Jira ServiceDesk with great success but I support our transition to a single tool. My primary focus is supporting cl...
Hi, I am currently exploring CSDM capabilities and how it would fit into our current enterprise architecture. I am having problems mapping application services as we have services dynamically populated by the Dynatrace Service Graph connector. What I...
Hello, I'm trying to install Software Asset Management—SaaS License Management on my personal PDI. I've enabled the plugin `Software Asset Management Professional` already. However, for some reason, I can't find the `SaaS License` option in the `All`...
Hi, We have a requirement in our project, where an old email ID (of a terminated user) to be allocated to a new user onboarded. For example, we had a user with name - Jack Jameson with email id 'Jack.Jameson@company.com'. This user has been terminat...
