The Structure of the Program: The program spanned 12 weeks, with weekly live sessions every Friday for two hours. Depending on the number of groups in the cohort, the chance to present in a live session varied. Within the larger cohort, we were divid...
In the world of ServiceNow, seamless integration is key to achieving operational efficiency and driving digital transformation. However, as ServiceNow offers many integration possibilities with third-party systems, this article aims to guide you thro...
Hello everyone,We are in the process of cleaning up data from multiple tables in our ServiceNow instance, which has been in use for over a decade and supports a wide variety of activities.As part of this effort, we’re working to identify the data set...
Many customers already have more than one production ServiceNow instance, and even more customers are asking themelves the same question: Should we have everything inside a single ServiceNow instance or rather have multiple production instances? Base...
One of the most misunderstood yet career transforming journeys in the ServiceNow ecosystem is the Certified Technical Architect (CTA) program. If you work on ServiceNow every day, you probably spend a lot of time figuring out how to configure feature...
The ServiceNow CTA program was a three-month journey and from the start I kept one objective in focus: passing the exam by developing a repeatable architectural mindset that works in real enterprise environments. Each week, I read through the materia...
For many ServiceNow aficionado like me in the ServiceNow ecosystem, the Certified Technical Architect (CTA) title is more than a certification — it’s a milestone. A commitment. A leap into the deepest layers of platform architecture. It has been a ye...
Hi,We are trying to update account expiration date for an user in Local LDAP AD through MID Server.Tried with a subflow and creating record through ecc_queue and calling a custom powershell script. However we are not able to pass two variable from th...
Hi, I have seen several posts about the need for ServiceNow stencils for Visio. In non of the posts were any valuable information given to find .vss or .vssx files. Can someone please pinpoint me to usable files? Thanks
I would like to determine whether ServiceNow can initiate specific flows or topics when callers interacting with Microsoft Dynamics 365 Contact Center provide certain DTMF inputs.Is there a standard integration pattern or recommended best-practice fo...
We have a requirement related to Knowledge Base (KB) records. In KB record has an Article Type choice field with three values:End User KBGeneral (End User & Tech Team)Technical KBFor KB records with Article Type set to End User KB or General (End Use...
I need to create a dashboard with report that shows a single field value from a table. Mostly is the " score " style. The field value is manually entered and just needs to be displayed in a report. How to achieve it?
Hello, I have a requirement - when a local admin in PROD environment logs into the instance, a notification should be sent. I tried following the existing threads, but I am not able to trigger the notification. Here are few things I performed before ...
My organisation has been providing fulfiller license through multiple groups and the ITIL license is contained with in many other roles like demand, and this has been in place for many years. The same with SPM roles where users are inheriting it thro...
Hello experts!! We are looking to enhance the filtering capabilities on our OOB Agile Board, specifically on the Sprint Tracking tab (which uses a Visual Task Board/VTB).Our Goal: Add Interactive Filter ChipsWe want to introduce additional filter con...
