Unable to figure out the difference in the recommendation number in Cloud cost management

Hi, I am unable to understand why there is a difference in the recommendation number in the home page and the Operation > Overview page. While I checked further the difference I observed was in Reserved/Saving plans section. Can someone please hepl m...

Filtering CSM Cases by Product/Service for Key Users

Hi everyone,I’m trying to set up key user access for external users on the CSM portal.Scenario:All users belong to the same client company.Each key user may be responsible for 1–4 of four products/services.Users should only see cases for their assign...

Documentation

Hi All,I was a former employee at TTEC. I need experience letter and relieving certificate for this. How can I get it?Kind Regards,Pratik

Generate multiple PDF reports at once

I have a requirement to generate multiple PDF's at once from list of cases. Should be able to click on the checkboxes of the cases and add "Generate PDF".In the PDF I want details from Case table and survey table. Can someone kindly help me on this r...

Need to create a report using multirow variable set variables

Need to create a report using MRVS variables ,currently I am getting report as belowbut I need every field in column ex: Server Name, IP Address should be a column and its value should display in a row this kind of report i need.

New to service now how to quick start i am a finance gradate with overall 13 years of experience.

How to show only Email MFA Option to Users In Yokohama

We're going to be upgrading to Yokohama next month and I am starting to prep for mandatory MFA with this release. At my organization, we serve two distinct user bases, internal customers that sign in with SSO and outside customers who use

How to show only Email MFA Option to Users In Yokohama

We're going to be upgrading to Yokohama next month and I am starting to prep for mandatory MFA with this release. At my organization, we serve two distinct user bases, internal customers that sign in with SSO and outside customers who use

How to show only Email MFA Option to Users In Yokohama jxj

We're going to be upgrading to Yokohama next month and I am starting to prep for mandatory MFA with this release. At my organization, we serve two distinct user bases, internal customers that sign in with SSO and outside customers who use bzb

IRE: Application cross Scope Issue for API 'IREBeforeScriptInputList'

Hi Guys! I'm trying to write 'Execute Before Script' for CMDB Integration Studio Application Data source(cmdb_inst_application_feed.do).PFB Error:Execute operation on API 'IREBeforeScriptInputList' from scope 'ABC IM and SRM' was denied. The applicat...

Getting error While executing RTE for ServiceGraph connector CrowdStrike

Hi All, I have a Execute Before Script in RTE for ServiceGraph connector CrowdStrike. While loading data I am getting the below error " Access to IREBeforeScriptInputList from scope x_crowd_cmdb not allowed". I have created cross scope privilege for ...

Ticket Management system

Hi SW Hope you are doing finei need the service management ticket (incident and Request)How should i proceed for purchassing ?The solution sould be cloud based Thanks 

Integrate ServiceNow Cloud Cost Management module with the CSP Azure subscription

There are several ways to set up ServiceNow Cloud Cost Management integration with Azure, but the available documentation primarily covers Enterprise Agreement (EA) and Microsoft Customer Agreement (MCA) scenarios, not CSP subscriptions. Does anyone ...

for csa exam voucher

 i want a free voucher can everyone please help me and i am completed all the necessary courses of that.

Interactive Filters not working on variable values.

Content Block code - <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide"> <!-- Evaluate and fetch choices for the variable --> <g:evaluate var="jvar_status" object="true" jelly="true"> var statu...