How to populate a Custom 'Last Logged in User' Field using the JAMF Service Graph Connector This Article describes how to populate a Custom Last Logged in User Reference Field in the Computer CI Class using the JAMF Service Graph Connector by follo...
High performance IT organizations often have one thing in common and that is a healthy CMDB. A healthy CMDB serves as a cornerstone in your Autonomous IT journey. It is a key building block for value creation and service excellence. That means you...
1. The Problem If you are running ServiceNow ITOM alongside Infoblox for DDI (DNS, DHCP, IPAM), you have probably already discovered the out-of-the-box Service Graph Connector (SGC) for Infoblox. It is a solid starting point — it pulls IP addresses,...
How to Copy (Duplicate) Feed Overview The Copy Feed (also referred to as “Duplicate ETL Transform Map”) feature in IntegrationHub ETL allows users to create a new ETL transform map by cloning an existing one. The new map inherits the full mapping c...
Recently, I have been approached by several associates on LinkedIn and Teams asking about my experience with the CIS – Data Foundations exam and its complexity. To help those planning to attempt this certification, I have summarized some important po...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your understanding of working with the CMDB Health Dashboard, various scorecards, metrics, duplicate CIs, CI reclassification, Query Builder, and remediation.Please use...
If your CMDB feels like a place you visit only when something breaks, you're not alone. Many teams treat it like a technical burden, a necessary database you maintain but don't really use. Now Assist for CMDB changes that because you stop browsing ...
Previous Step IntegrationHub ETL Introduction Before creating an ETL transform map, we need to first insert the raw data into ServiceNow platform by using standard data source function. Then, the ETL transform map associated with this data source...
Big Picture Discovery and Service Mapping populate and enrich the CMDB.Event Management consumes and acts on CMDB data.CMDB Governance protects and sustains all of it.Now let’s connect them properly.Discovery → CMDB Foundation Identifies infrastructu...
Additional Resources Landing page Common error scenarios
Previous Step IH-ETL Guided Setup Step 3 – CMDB Class Mapping In this step, you can choose target classes and attributes in the CMDB to map source data columns to. Below is an example configuration: 1. Click “Set Up Map” in class card ...
If you’ve ever modeled services in the CMDB and paused to think: “Why does ServiceNow call this the parent? This feels fundamentally wrong.” You’re not alone — and you’re not wrong either. This confusion shows up very often when modeling shared pla...
Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...
The following actions can be used to troubleshoot discovery and determine the potential root cause. Run discovery through a different MID Server, as known issues exist where discovery may fail on certain MID Server versions while succeeding on othe...
Note: The com.snc.certification_v2 plugin is currently in the process of being deprecated in favor of the newer Data Certification experience delivered by CMDB Workspace Plugin(s) & Documentation Plugin Id: com.snc.certification_v2Documentation ov...
Overview The dashboards implement a sophisticated batching strategy designed to process large datasets efficiently while preventing resource exhaustion. This approach is crucial for handling metrics that need to analyze thousands or millions of ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Common Service Data ...
We’ve all been there: two people are using the same word, different ways. Or two different words, the same way. They might both make sense in context but misunderstandings can get really out of control. When this happens in the CMDB it can cause pro...
De-duplicate tasks are created when system identifies the duplicate Cis in the discovery process. In some cases these tasks are not created as expected even though duplicate CI exists. In a few scenarios clients expecting to create de-duplicate task ...
Previous Step IH-ETL Guided Setup Step 5 - Relationship Mapping After you configure the mapping, you are ready to see what the data looks like. Run an integration test and view a summary of the results for the sample data. The summary includes ...
LisaLatour
ServiceNow
seanflack
Steph Morillo
