Introduction The Health Dashboard provides a powerful way to monitor system health across multiple domains. One of its key features is the ability to control which health metrics are active for specific domains. This article explains how to configu...
Introduction Health inclusion rules play a critical role in CMDB health, particularly when working across multiple domains. This article explains how health inclusion rules work with domain separation and highlights important considerations for impl...
Introduction This article explains how domain separation functions within the system, demonstrating data visibility patterns across different domain types. We'll explore this functionality using the demo data available through the domain separation p...
How do I configure the Service Graph Connector Integration for Claroty CTD Current Version: 2.1.5 Sample CTD Site to Monitor: Triton Sample OT Devices in CTD Site to Monitor: GE1 PLC Device, XXX.XX.XX.250 @ 9C:EB:E8:2D:73:81 Endpoint Device, SIMATI...
Now available in the ServiceNow store here, the CMDB workspace update to 3.1 provides a new features called CMDB 360 for MultiSource CI reporting. Learn ore about CMDB 360 in this short video. If you haven't heard of the CMDB MultSource feature, i...
AWS Service Graph Connector Scheduled Import Jobs The Scheduled Data Import Table below shows the 31 Out of the Box Scheduled Data Imports that are installed on a ServiceNow instance that is enabled for Software Asset Management. They are shown in ...
Service Graph Connector for AWS (SG-AWS) provides CloudFormation (CFT) scripts for appropriate setup in an AWS environment. There are tens or hundreds of administrators managing AWS accounts. The scripts are designed to be executed from an organiza...
Configuration Management Database (CMDB) is a repository which can be used to store and manage information about an organization's IT infrastructure. CMDB acts as a single source of truth that tracks the data for devices, services, applications, etc....
Cloud Discovery finds resources in the different cloud providers. It collects the logical data centres associated with the account, as well as any subaccounts. Collecting information about resources on the cloud is relevant for companies, organizatio...
CMDB Groups Support Group: Responsibilities: Manage incoming incidents, service requests, and user inquiries.Troubleshoot and resolve issues within their area of expertise.Provide ongoing support and guidance regarding IT services and systems. ...
CMDB Identification & Reconciliation The Identification and Reconciliation are also known as the Identification Reconciliation Engine (IRE). It provides a centralized method for identifying and reconciling data from different data sources. Identif...
This simulator, part of the CMDB Fundamentals course on Now Learning, will assess your skills in working with CI Class Manager, Identification and Reconciliation Rules, reclassification rules, CMDB 360/Multisource CMDB, and Data Refresh Rules.Please ...
The CMDB Health Dashboard has been redesigned in Xanadu and moved to the CMDB Workspace, enabling ServiceNow to iterate more rapidly and improve the dashboard. In this article, I'll explain the new scoring system with an example dataset. Key changes ...
Articles to provide guidance on using IntegrationHub ETL (IH-ETL) application to integrate and ingest third-party data into CMDB. In order to provide guided set-up experience while reading, we separated the content into below step-by-step sections:...
What is IH-ETL Create and manage ETL transform maps Integrate third-party data into the CMDB without compromising the integrity of the CMDB Simplified user interface that guides you through the integration process end-to-end Includes test integrat...
Following script-background helps you to take a list of CI classes utilized by your CMDB. findUsedCIClasses(); function findUsedCIClasses() { var count = new GlideAggregate('cmdb_ci'); count.addAggregate('COUNT', 'sys_class_name'); coun...
I struggled to get the Unauthorized Change Detection feature to work, so I contacted my internal colleagues. @Bill Iffland was able to identify the missing piece, which is a dependency on service mapping. So, it appears that a dynamic CI group is sim...
This error means that your transform map metadata is incorrect or corrupted. If you are using an OOB ETL transform map installed from store, please try repairing or reinstalling the OOB ETL transform map. Make sure required source or target fields...
Previous Step How to set up an IH-ETL transform map In this step, input the basic details for your ETL transform map. Below is an example configuration: 1. To start configuring your mapping, click “Import Source Data and Provide Basic Detail...
In this video, I will show you: How to use ServiceNow's Support Group, Managed By Group, Change Group, Approval Group, Assignment Group, Assigned to, Managed, by, Owned by, and Supported by fields. How does synchronization between Asset and CI recor...
Lisa Latour
ServiceNow
seanflack
Steph Morillo
