We have installed OOB Service Graph Connector for Jamf [2.12.2] plugin to pull computers data from Jamf into ServiceNow instance. and we have done with the complete set up,then we are facing the below issues,when the job runs it will load some data ...
How to stop the change request from creating multiple duplicate approval requests per affected CI Scenario: The user creates a change request go to related list and adds in 20 affected cis with the same approval group hits savethis creates 20 approv...
Are VDI's discovered via SCCM or Intune integration (SG connector)? If yes, on which table it sits and which attibute tells that its a VDI vs normal computer?
So I was trying to correct a mistake, we had added a field to cmdb_ci and it should have been added to cmdb_ci_server. However by the time it was realized it had already gone to production. In an attempt to correct this I removed it from cmdb_ci i...
Looking to find the timeline of when a ticket from opened to closed how to display that data?I am working on a report it is showing same day, 2 days, 2-5 days, 5-7 days, 1-2 weeks, 2-4 weeks, 1-2 months per quarter of the yearbut the data is incorrec...
Good day all, I was hoping to find some assistance on a problem we are having with our Tanium IT Asset Mgmt Graph connector. It is completely out of the box using the Guided Support. We are getting all our CIs and classes appropriately, however we ...
Hi, I am integrating Qualys through Service Graph Connector which is using robust transformer, along with Concurrent Import with Partition size 1000 in Scheduled Data Import (OOB configuration). When we tried to run transform/execute schedule import,...
As a part of my remediation, I select a main Ci and retire the duplicate CIs. But when I run the correctness job again, another task gets created with the same CIs. I don't have an option of deleting the CI as a part of remediation since I will need ...
If we have a change created that will happen every month and has multiple CI's and change tasks, is it possible to convert this into a template? Trying to find a way besides copying a change.
Hello, I am just wondering how to store the back-up information in ServiceNow CMDB. As a tactical solution for audit purpose, we have stored this information under description attribute of Server class. Now, I have been asked to investigate the long...
Hi All, i trust this email finds you well.i created an update set in the "cmdb ci class models" scope to modify the "citrix netscaler sdx" form.when moving to UAT environment the preview feature shows no errors neither when committed. However, change...
Hello community, We are trying to import file which is stored on a mid server and dump the csv file contents into a staging table.Here we had tried to use power-shell to get the base64 encoding, but were unable since base64 doesn't seem to be added o...
Hi, While working on our CMDB classes, we encounter a bit of an issue with the way Mobile Devices and SIM cards are handled in ServiceNow (we're on Tokyo, using the CMDB CI Class Models add-on).I notice that Communication hardware has a Carrier attri...
How are you handling Assets when Archiving CI?We are archiving CIs on some conditions using OOB workflow, but the Assets are left behind. How are you handling this situation?
Hello,If you have used IH-ETL to load CMDB data, do you agree on the below lines?We know that IH-ETL uses IRE, but its actually we are configuring the CI identifiers as part of the Attribute mapping step in CMDB integration studio.ie say for computer...
