Hi All, I am part of a CMDB team in our organization. Got a requirement to define Class of Non-Tool Configuration items.Can I get some insights about Non-Tool CIs. What all classes comes under Non-Tool CIs?It would be very helpful if I get the exampl...
Recently we implemented data certification module, server owners are supposed to certify various fields on cmdb_ci_server table.When certification tasks are created, for some tasks servers are added which are not even owned by that owner.For example ...
Hi All, We are trying to update the IP address manually . The agenda is that the server and VM Instance IP should have the same IP address . We tried to update the IP Address manually but when the discovery runs it revert back servers to the previous...
within the site in ServiceNow. So, when the site is impaired, we show the relevant services with severity that are all green and OK or this service is down or impaired. I want to know which table stores the history of the service, whenever site hardd...
I have to arrange the above fields in columns which are checkbox type.Through Variable set it is not working,...what way can this be achieved?
Hi all I have set the coalesce in 'ID' field and mapped the same in the transform map. So if I set want to set 'Name' field as well in coalesce, will this create a problem in adding of new records? For example, if there are records with same name, bu...
I have been referring to the docs:https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/configuration-management/task/unified-map-config-map-references.htmlAnd I have tried adding my own reference entry nothing is displayin...
Hello, I am familiar with how to update and manage staleness metrics using the CI class manager. However I'm wondering if there are options for utilising more advanced criteria for what determines staleness for a class. e.g. If my organisation are ut...
I want incident list view page to show the latest incidents without clicking on the refresh button.I have looked for various solution like schedule job for interval of one minute. It would put load on the server much but how to create that schedule j...
We are using flow - "Change - Normal - Assess" which is currently having 5 level of change approvals based on change approval policies configured. Now customer want to have additional approval between Level 2 and Level 3 which should get generated ba...
Hi all,I would like to understand how to create De-duplication task for asset that are already imported without using IRE engine (that now exist inside the platform); for those CIs we would like to run the logic that is able to create De-duplication...
I am looking for script for my condition in script include. I have two variables that refers to customised table- first variable consider 'A' refers to customised table where Active = true. In second VARIABLE 'B' also refers to same customised table ...
Hi All, We are trying to setup integration between Infoblox and ServiceNow using the Service graph connector but that is not working. we are getting below error which means ServiceNow is not able to connect to infoblox URL itself Unable to make a con...
Hi, We are trying to update cmdb_ci_computer records using /insertMultiple API through staging table and IRE. For some records, no fields are getting updated, not even the discovery_source and last_discovered which is strange. When we checked the IRE...
Hi there,I wanted to know how are you handling CI relationships when you are retiring a CI? Any process you are following? Manual actions or automations ?Are you deleting or archiving or leaving them as is or how you are doing it today? PS - I know t...
