Hi, I am currently in the process of setting up a variety of data archiving rules, to firstly archive specific cases after 2 years alongside their related records such as: Attachments, Emails, Task SLAs, Approvals, Tasks and Child cases. Please see w...
Dear Community,I wonder if anybody had use case of tracking/recording Batch Jobs/File transfer Jobs as Configuration Items in CMDB? If yes - is there out of the box table? And what use-cases you had. We are looking to track and record them so we can ...
We are an education school board organization looking to create a CMDB dashboard for each school and give access to its principal to see their dashboard with all their assets (like Chromebooks, PC, Laptop, Printers, WAP). The challenge that we have i...
Hi, I am trying to create a report for all changes that the approved date is after the planning start date. Which table would have the approved date, which would also include planning start date? what filter should be used to catch these records? tha...
Our Azure subscriptions are put in two different classes, e.g.: Classes are OOTB: The CIs in these two tables are related Does anybody know why the subscriptions are placed in two different tables?
Hi All, In my Project Sciencelogic monitoring tool is integrated with CMDB to monitor servers and network devices ( will call it SL below). It is integrated using Rest and plugins. SL sync the devices with CMDB keeping "SL1 monitored" field true if...
On a ServiceNow production environment, I want to configure the CMDB Health Dashboard, the CI Class Manager, the CMDB Data Manager and possibly other functionalities to manage data quality. Right now, I don't know exactly what data I want to monitor,...
we have multiple existing mid servers, now we would like to discover DMZ based servers/CI's.Could you please help us to know how to configure our mid servers with DMZ network(what accesses need and what credentials need)?
Hi All, Please let me know if we can build the integration with Microsoft SCCM & ServiceNow to pull the data from ServiceNow in CMDB. I understand it can be easily done from Service graph connector for Microsoft SCCM, However client does not want t...
CMDB data manager - How ARCHIVE Data policy works? In which table the Archieve data sits?
Hello! Our team is planning to build out our CMDB Health Dashboard and have run into a challenge with identifying Mandatory (Required) fields. For the purpose of the Health Dashboard, it appears this is asked to be done at a Dictionary level. However...
Hi Community experts, I am setting up multiple MS SCCM instances integration using Service Graph connector as per document: https://docs.servicenow.com/en-US/bundle/tokyo-servicenow-platform/page/product/configuration-management/concept/cmdb-integrat...
Hi all, hoping someone can shed some light on this issue.I am seeing a discovery pattern error 'Identification Engine Payload Sanitization' on one of our Azure SQL Servers in the Horizontal discovery log under payload processing. I have checked the ...
I want the new fields called 'Intial assignmnt group' and 'intial assignment agent' in incident table and catalog task. and those new fields should populate from "assignment group" and "assigned to" when incident is created. and those fields need no...
Hello Community, I have a doubt regarding this "Pick a CI framework of TNI class and add a pack table to it". Here how can we add pack table to the CI class or how to link pack table to the CI claas. Can anyone help each step that would be appreciat...
