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Mid server discovery

Hey  I am having issues where the mid server discovers some devices and some aren't. For example -  Consider a site having multiple devices such as network devices / windows machines / handheld devices.  From which all the network devices are getting...

Resolved! Change the layout of the magnifying glass item

Hi, team. I would like to know how to change the layout to which the reference item refers in the application scope. I was able to make changes in the global scope, but I'm not sure if it's the application scope. Thank you for your reply.  

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SCCM Service graph connector field mapping

I am replacing the old SCCM integration with the SCCM Service Graph connector. We have a field we have been populating using a modification to the old tool. It only populates a particular CI (cmdb_ci_computer) field if that field is empty. If the fie...

Resolved! CMDB Governance model

Hi,We just migrated to ServiceNow OOTB instance in our organization and the initial discovery and CI population is almost done.To support the ongoing CMDB maintenance activites, we are thinking to implement a Service request form which users can subm...

Integration HUB ETL staging table having empty fields

I am trying to populate data with integration hub ETL class printer.  I created one data source when I am loading the data cost is not getting populated in -prepare source data for mapping   I changed the data type from decimal to currency when I loa...

pratiksha5 by Mega Sage
  • 760 Views
  • 12 replies
  • 0 helpfuls

What is the purpose of the Printer Queue table?

What is the purpose of the Printer Queue table (autopopulated by Discovery)?  The table seems to sit out there by itself and not certain where discovery gets the information (I assume Servers) but it seems there are no references or relationships cre...

Resolved! Use of CMDB category and subcategory

Hi Guys, We have noticed that in our CMDB "Category" and "Subcategory" attributes are populated for some classes. But lot of CI  classes are missing category and subcategory field values. Does anyone know what is the use of these attributes in the CM...

Resolved! How to update the alm_hardware table from Integration Hub ETL

I am building a new import using IntegrationHub ETL and am wanting to update asset related fields as part of the transform map. These fields currently do not exist on the CI record and I don't want to have to create custom fields on the CI to populat...

Erick18 by Mega Guru
  • 1277 Views
  • 3 replies
  • 2 helpfuls