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Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)" This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction point...
Hi Platform Analytics community members, here a small blog post to mention we are in the midst of updating our Platform Analytics enablement toolkit. The purpose of the toolkit (as it was always) is to support with your onboarding, enablement, and ...
Subject: Important Update on Legacy Reporting and Analytics with Australia Release Dear Valued Customers, We would like to address some concerns and provide clarity regarding the upcoming upgrade to the Australia release and its impact on your report...
Zero Copy Connectors are here: Unlock real-time enterprise data without the risk Every day, enterprises spend enormous amounts of time and resources just to move data around; syncing it across systems, replicating it into lakes and warehouses, and...
Platform Analytics brings Performance Analytics and Reporting together in one place. Less navigation, more clarity — one entry point for everything analytics in ServiceNow. Click any image below to explore Platform Analytics resources. The collect...
Executive summary ServiceNow CMDB ships with roughly a dozen out-of-the-box classes for modeling storage infrastructure. They look similar at first glance — cmdb_ci_disk versus cmdb_ci_storage_disk, cmdb_ci_storage_container versus cmdb_ci_storage_po...
Greetings, I am exporting a list of tickets, and want to export the information about groups that worked on each of the tickets. I did some digging and the 'Metrics Timeline' looked promising but I don't know how to export it for all the tickets. Tha...
Hello! I’m trying to determine which data visualizations are used on each dashboard and which tab they are located in by looking at ServiceNow tables, but I’m not seeing this information clearly.Specifically:I expected to find relationships between d...
When doing a filtered pivot table, the grand total is not reflecting correctly for Formula Indicators. Environment: Xanadu Patch 7 Hotfix Use Case:From the Cost Plan Breakdown table, calculate the difference between two fiscal years Design:FY26 Cost ...
Hello All,I’m working with the Platform Analytics Indicator Management workspace, which displays records from the database view pa_indicator_management_db_view.My requirement is to hide certain indicators for end users based on conditions, while allo...
Hello ServiceNow Community, I'm investigating the impact of using **CMDB Data Manager** to archive core CI tables (specifically the `cmdb_ci_server` table) and need clarification on how archiving affects various types of relationships and reference...
Is this the most update list of known issues, PA_Known_Issues_April2026.pdf? I saw in a different post that a user was experiencing widespread issues with Core CI (classic) after upgrading to the Australia release. Known Issue: Dashboards&Reports b...
Hi all This is probably a very simple solution but I just can't see it - how do I centre my score in the widget box? It looks like this: Just want the zero to centred
Hi,On create new change form I am getting error on ATF after Australia upgrade.I am not setting category field I am just validating field states - can some one help?This error is not coming when creating change manually. What is missing in ATF?role i...
Hi Team, We need to store audio video devices in cmdb.We are expecting the Meeting Room number or name will be the primary key for identifying also we need to include the different audio video devices in each room.Is there any way or samples for this...
The Problem Worth Solving If your organisation is deploying AI — whether that's a NowAssist skill, a custom agent on AWS Bedrock, or a third-party SaaS tool like Zoom's meeting summarisation — you already have an AI governance problem, even if you ...
In Platform Analytics, when I enable the option show data table for the chart it can create a blank space next to the chart when the data is too much. Is this behavior normal and can I update the chart size to the fixed sizes ?
I am experiencing an issue with our Qualys integration where incoming computer data is being classified into the Personal Computer (cmdb_ci_pc_hardware) table.My Goal:I want all of this incoming asset data to go strictly to the base Computer (cmdb_ci...
Hello All,What are the Telecommunications Network Inventory (TNI) APIs exits in the ServiceNow to integrate and populate the Network infrastructure into the ServiceNow CMDBHow can we establish connection by using Integration HUB or ETL tool in the Se...
I am trying to export the ticket count for all ~750 business applications in Company Power from the task table of Service Now. This obviously leads to hundreds of thousands of results (over 140,000 tickets) but I am not interested in each ticket, I a...
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