Can I show subscribed by (company, user, etc) of a service offering on an incident as related list?

Nattaphol Ubols
Tera Contributor

I'm working my way through building CSDM and now i'm working on business service offering. I put some companies in subscribed by company related list on service offering and would like to show it as a related list on a incident form so when a service offering is reference on a incident, I can see which companies are being impact. 

 

Has anyone done this before? or is there a better way?

1 REPLY 1

Martin Ivanov
Giga Sage
Giga Sage

Hello. You can create a Scripted (defined) relationship and display the related list afterwards. You might need some logic to refresh the Relates list if the Service offering value changes (this can be done with a Client script)

More on the scripted relationships here.


Please mark Correct and click the Thumb up if my answer helps you resolve your issue. Thanks!
Martin Ivanov
ServiceNow MVP 2023, 2024