Delete entry points from a calculated application service

[Rafael Pinto]

Hello. I converted a mapped application service to a calculated application service. After the conversion, some new entry points were added to the map. I need to delete them, but ServiceNow does not allow it. Is this the expected behavior? Is there some way to delete those entry points? Thank you.

[CMDB Whisperer · Accepted solution]

If you selected the option to keep the service in sync, then it created a Calculated Application Service, which means it will use the CI relationships and only the CI relationships to determine the entry points, and it will always include up to the number or relationship levels that you specified (3 by default).  There is no way to add or remove to that map other than to change the CI relationships that are associated with the relevant CIs.  That is how the Calculated Application Service is designed to operate.

If you deselect the option to keep these relationships in sync, then it will instead create a Mapped Application Service, using the initial relationships you defined, but after that it will not add any new entry points based on the CI relationships.  But with a Mapped Application Service you can add manual entry points / manual CIs to the map and you can change/remove the ones you don't need.