Inbound Email Action with Extended Table

[nwilliams62]

With an Inbound Email Action in ServiceNow....can you create one for a base table which recognizes replies from its extended tables?

I thought this situation would work but it seems that I need to create an inbound email action for each extended table.

[Zach Koch]

Here are a few links that you may find helpful

Potential workaround 

Explanation on notifications on extended tables 

[nwilliams62]

I think you have my question backwards.  Those links seem to be refering to triggering notifications to fire from the extended tables.  My notifications are fine because I'm triggering them with an event.

However, I have an inbound email action which is looking at inbound emails and then does something with them (i'm just adding the text from the body to the record).  I would like to just make one of these for the base table...but it doesn't seem to be triggering if the record is from an extended table....just thought I might be missing something here like a 'trigger for extended tables' checkbox.

[Zach Koch · Accepted solution]

My apologies on the misunderstanding of your question. Everything I'm finding points to having to have an inbound email action for each table.

SN employee response 

Thread 2 

Thread 3 

[nwilliams62]

Thank you for the quick response...its always easiest to find the things that you can do...always difficult to find the things you can't.