Is it possible to know which Business services are impacted due to a CI?

Suggy
Giga Sage

We have defined 'Business services' and 'Business service offerings.'

 

When a CI is populated on the Incident form via a monitoring tool, we want to know which 'BUSINESS SERVICE' is impacted because of that CI.

Is it possible to know?

1 ACCEPTED SOLUTION

Barry Kant
ServiceNow Employee
ServiceNow Employee

hi Suggy,
the Business Service is the parent of the impacted Business Offerings. 
Do you get the impacted Service Offerings as output of the impacted services?

Not sure what the objective is or how it is expected. 
My preference would be to enable the property for impacted Service Offerings, and check in the task_service_offering table
This includes the impacted service offerings. 
If you add the parent attribute in the related list (if it is not ootb) then you find the impacted Business Services.

BR,
Barry



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10 REPLIES 10

We figured out the issue. Thank you very much @Barry Kant  for your inputs on this case.