Service Builder User doesn't have access to the wizard

Henrik Jutterst
Tera Guru

I got this error message when working with Service Builder in a new customer instance.

Listing my services and then clicking on one of them:

 

HenrikJutterst_1-1737361651389.png

 


Gives me this error message that I was not able to find anything about.

Error message:
User doesn't have access to the wizard

HenrikJutterst_0-1737361515302.png

 

1 ACCEPTED SOLUTION

Henrik Jutterst
Tera Guru

When I asked ServiceNow Support I got the answer that some record producers was inactive. And when flipping them to Active the error message dissapared.

 

This is what I got in response:


MOST PROBABLE CAUSE:
Service related producers are inactive on the instance.


Link: 
https://<instance>.service-now.com/sc_cat_item_composite_producer_list.do?sysparm_query=nameLIKEservice&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

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4 REPLIES 4

Henrik Jutterst
Tera Guru

When I asked ServiceNow Support I got the answer that some record producers was inactive. And when flipping them to Active the error message dissapared.

 

This is what I got in response:


MOST PROBABLE CAUSE:
Service related producers are inactive on the instance.


Link: 
https://<instance>.service-now.com/sc_cat_item_composite_producer_list.do?sysparm_query=nameLIKEservice&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

Yes this is the issue. You need to activate these records producers...

KarlRohde_0-1751959804486.png

 

Thanks, but I had these issues as a user with admin role. So it was not a role related issue.

 

Kind regards