Service Builder User doesn't have access to the wizard

[Henrik Jutterst]

I got this error message when working with Service Builder in a new customer instance.

Listing my services and then clicking on one of them:

Gives me this error message that I was not able to find anything about.

Error message:
User doesn't have access to the wizard

[Henrik Jutterst · Accepted solution]

When I asked ServiceNow Support I got the answer that some record producers was inactive. And when flipping them to Active the error message dissapared.

This is what I got in response:

MOST PROBABLE CAUSE:
Service related producers are inactive on the instance.


Link: 
https://<instance>.service-now.com/sc_cat_item_composite_producer_list.do?sysparm_query=nameLIKEservice&sysparm_first_row=1&sysparm_view=&sysparm_choice_query_raw=&sysparm_list_header_search=true

[Karl Rohde]

Yes this is the issue. You need to activate these records producers...

[pratiksha5]

You need the roles : https://www.servicenow.com/docs/bundle/xanadu-it-service-management/page/product/service-builder/ref...

[Henrik Jutterst]

Thanks, but I had these issues as a user with admin role. So it was not a role related issue.

Kind regards