Different use cases of digitalization for similarity in predictive intelligence
Different use cases of digitalization for similarity in predictive intelligence
Forum Posts
How to add "Add" button under RITM related list on SOW
I need to implement an "Add" button on the RITM related list under SOW view, that opens a dialog window displaying the active RITM list. We attempted to replicate this functionality using the approach implemented for the change request, but it's not ...
CSA Exam Voucher
Hello Community, I’m looking for clarification on the Virtual Instructor-Led Training (VILT) format for the ServiceNow Administration Fundamentals course. Does completing the VILT format qualify me to receive a voucher for the CSA (Certified System A...
SC Shopping Cart Widget - how to clear the logged in user as the default for Requested For
Hello,I have been looking through previous community articles on this subject but none of the solutions offered have allowed me to override this out of the box setting. In the service catalog when proceeding to checkout, I don't want the default valu...
NLU language models
Hi All, We have configured the NLU in English language, but we have few users with English (US) language. Let us know if we can configure for English (US) users as few functionalities are not working as expected like showing the catalog first instea...
Managing licenses in multiple instances of Service Now
We are facing a challenge with our team's access to multiple instances of ServiceNow that are customer-owned. Unfortunately, we don't have enough licenses for all team members. Each week, we have to request the customer to swap licenses between users...
On CSM/FSM Configurable workspace on case form subcategory field choices not populating
On CSM/FSM Configurable workspace while open the case form on subcategory field all dependents choices not populatingPlease find attached screenshot for your reference
Service now with data lake
Hello Community,We are starting our journey with ServiceNow and need guidance on how to extract data from our instance via API to a data lake.
ServicePortalでUIアクションが機能しない
ServicePortalでフォーム画面に「戻る」のUIアクションを作成したが、機能していない。ボタン押下で、テーブルのリスト画面に遷移してほしいが、現状、レコードの更新がされるのみで、ページが遷移しない。「action.setRedirectURL」を使用しています。どのように修正したら、正しくフォームからリストに遷移できますでしょうか。教えてください。
Using this background script you can capture the record in the current update set.
Hello,Using this background script you can capture the record in the current update set. var rec = new GlideRecord('table_name'); // select the table of the record rec.get('sys_id'); // select the sys_id of that perticular record var um = new Glid...
Knowledge Article Best Practices
There are a few business requirements I'm seeking best practice guidance around:1. Show expired KB articles past expiration. A banner message will indicate the message has expired. I understand this deviates from OOB behavior and could have an impa...
Configure Project Template
Can anyone support me on this issue:I'm not having success, I'm stuckCan anyone help me with this issue:I'm not having success, stuck!!Instructions:As a demand manager, I want the ability to ask stakeholders a new strategic alignment question duri...
Downstream Entity and Control/Risk inheritance
Hello, I'm trying to build a relationship with my Entities (Upstream & Downstream). I have specific Control Objectives for the Parent (Upstream Entity) and then Specific Control Objectives for Child (Downstream Entity). When I add a Downstream Enti...
Interactive filter for a custom column with type string, dot walk column and for PA reports
Hello All, I want to create a dashboard with Interactive filter on custom columns (pre filled) which are of type String. but none of the Interactive filter type works. Can you please help me with below queries?1. does interactive filter works with co...
How to make "delete" button in Hamburger menu grey (disabled) in RITMs.
I would like to grey out (disable) the "delete" button in the hamburger menu in RITMs. I need to do this for all the State other than Pending state. Could someone show me the steps to do this. Screenshots will help alot.
