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Tak Duration on Reports

Hi, how to caluclate the task duration start and end date on reports in servicenow. Once task was assigned any support group to work end date. need to calculate the duration in b/w.Created date is assigned to support group.Thanks & RegardsSai

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create MRVS records with some array data

i have data with array as below[{ "meterialID:"1220000", "DescriptionID": "tandard qa", "Quantity": 1 },{ "meterialID:"1220000", "DescriptionID": "tandard qa", "Quantity": 1 }] i want add records in catalog MRVS variable set while submitting catalog ...

Community Alums by Community Alums  
  • 509 Views
  • 3 replies
  • 0 helpfuls

Change management

Technical team have implemented change through Normal change process to resolve incidents. Change been suggested by a vendor . After implementing incidents didn't resolve. Would this be considered as unsuccessful change ?

vishalrshin by Tera Contributor
  • 419 Views
  • 1 replies
  • 0 helpfuls

Resolved! P1 - Dialog/Warning When Setting a P1 Incident

Hi There,Is there a way to display dialog/warnings when an incident is set to a P1 before it is created?We have had cases that P1's are set without awareness of what that means and there is no way to remove the P1 status once it is set.How do other o...

Swebb by Tera Contributor
  • 586 Views
  • 1 replies
  • 1 helpfuls