Reporting
Is there a method to report on tickets that have been responded back by the caller or a different entity that isn't system or the assignee?
Forum Posts
Documentation and Knowledge Review Prompting
No idea if I'm posting this in the right place for the question, so forgive me... We have HRSD, and I want to set up a process whereby Knowledge Articles are reviewed every (for example) 12 months, to ensure there is governance and regular checks are...
Resolved! How to Add Checklist Template to Record
I have placed a Checklist area in my CHG record under the Relationships Tab. With this I have created a checklist named New Server Build. I have a Catalog Item for New Server Build requests that creates a CHG with details added to the CHG from the RI...
Maintenance Center Notifications
Hi, Maintenance Center notifications: Does anyone know how I can get these sent to my email? I’ve checked my settings but can’t figure it out. My colleague receives these notifications, but we're still unsure how they were set up to go to his work em...
we are facing a mail storm from service-now.com can you give me a contact to IT support?
we are facing a mail storm from service-now.com can you give me a contact to IT support?
How to download attachment in same window
Hello Team,There is one attachment variable in the record producer when the user clicks on the hyperlink(Download template here), the template gets downloaded (the form remains opened), no additional tabs should appear.
How to Encrypt PHI or Limit Access to Records Containing it
My organization is looking into how SNOW can handle PHI/PII. We would like to identify records that contain PHI and if possible, encrypt/blur the data that is PHI out.I believe we can handle the first part pretty easily by creating a new field.We are...
PDI
Há 2 semanas venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento e agora ao clicar em Start Building, minha página do navegador não abre, conforme imagem que irei compartilhar. Já tentei o reset an Wipe Instance , já ten...
Identify PHI or PII in SNOW and Take Action
Please see request belowIn the past there have been discussions on PHI (and PII) in ServiceNow. These conversations have focused on limiting the amount of PHI/PII that gets put into ServiceNow tickets, but ultimately, we need to have an allowance fo...
Identify PHI or PII in SNOW and Take Action
Please see request below In the past there have been discussions on PHI (and PII) in ServiceNow. These conversations have focused on limiting the amount of PHI/PII that gets put into ServiceNow tickets, but ultimately, we need to have an allowance f...
Identify PHI or PII in SNOW and Take Action
In the past there have been discussions on PHI (and PII) in ServiceNow. These conversations have focused on limiting the amount of PHI/PII that gets put into ServiceNow tickets, but ultimately, we need to have an allowance for it. I was wondering i...
Fulfiller role need to have read-only access for the form and can update the comments
I am having a custom application on customer's instance. Application is having fulfiller role which has access to all the fields on cases currently. My requirement is to restrict this fulfiller role only to have read-only access to all the fields on ...
First name disappears
I am currently facing an issue. We have a user in ServiceNow whose first name automatically disappears after a day. We have manually corrected this several times, but each time, the first name on this user's account turns blank again after a day. Int...
Resolved! Best way to delete multiple record in servicenow
Hi, I want to delete around 20k record, could you please help me the best way to do so. I dont want to make my system slow during deletion.
Resolved! Best way to delete multiple record in servicenow
Hi, I want to delete around 20k record, could you please help me the best way to do so. I don't want to make my system slow during deletion.
