Is capstone project mandatory within System Administration course to receive CSA voucher?
Is capstone project mandatory within System Administration course to receive CSA voucher?
Forum Posts
Resolved! Using "State" data pill from closed task to set state of request
I am trying to set the state of the RITM and REQ to the value of the task state. I have chosen "Update Record" for each and selected the "State" field then chose the state using the data pill from the previously closed task state. I would think that ...
Time off request for user overlaps with existing Coverage request
There is an existing oncall schedule, however, accidentally added coverage for one day for the same oncall user instead of scheduling a time off request. any attempts to enter time off, getting "Time off request for user overlaps with existing Cover...
Suppress notification for VIP/VVIP users if Incident/ Request is created on behalf
Suppress notification for VIP/VVIP users if Incident/ Request is created on behalf, is it possible to restrict on Email table(sys_email).
Who has received confirmation for Riseup Event starting from 16th June 2025
Who has received confirmation for Riseup Event starting from 16th June 2025
Order creation issue in CSM/FSM Worskpace
Dear All,When raising a Customer Order from CSM/FSM Workspace, this page is keeping loading without showing anything. It is happening in partner's instance. The instance is in Xanudu version.In my PDI instance it is showing like this :Where is this c...
Resolved! How to get the 'Email' option in any form under more option ?
Just like in an incident form, as shown below, we get 'Email' options under more options. How do we get the 'Email' option in any form under more option ? @Ankur Bawiskar , pro's - Please answer the above questions, it will be really helpful for me.L...
Flow Designer avoiding repetitive activities based on Conditions
Hi, I would like to know if there is a way to avoid repetitive activities in Flow Designer for the below scenario.I have an "If Condition", if it satisfies the condition it creates Approval A, B, C and D sub sequentially and if the condition falls t...
How to scroll down to open tasks in the learning dashboard
Hi, my name is Stefano and I'm currently doing the Service Now Platform Overview Course. I'm having difficult in finding how to scroll down the Lessons and Tasks menu on the left, so I can't get access to the final tasks I have to complete, so I'm wr...
Lab Instance looping into Restarting - Waking up
Hello all! I just recently joined the University and started one of the basic trainings, and my first encounter with the lab is not going great. If I wait on the page below, eventually it will indicate that my instance is paused or hibernating and ...
Ebook extension
how do you add extension for your expired Ebook
Getting below error while connecting to ServiceNow.
We have our SNOW to ADO integration inbuild too. Which is used to automatic transfer SNOW ticket to Azure Devops server/services. For that we use SNOW WSDL.We can able to fetch data from ServiceNow by using Soap UI but can't fetch by our tool.Gettin...
How to enable Resolve button same as demo instance in mobile agent app
Hi Team, Please help me to enable Resolve button for incidents same as demo instance, please find attached screenshot for reference. Thanks,N.Deepika
Resolved! Setting field name via a Business Rule
Hi.I was recently tasked with finding a way to populate a field on one form from another form. After doing some research, I learned that setting up a business rule was the best way to achieve this. On Form A, there is a tab named Audit that holds t...
Policy Acknowledgment weekly reminder email Notification.
Just to clarify on the policy acknowledgement email notification, it should be as below,For e.g. 30 days response, there will be 3 reminder emails (Day 7, 14, 21), For a 60 days, i would expect 7 weekly reminders (D7, 14, 21, 28, 35, 42, 49).How to a...
