Hi, I would like to seek your assistance and advise for how to verify the snow agent in ServiceNow portal whether it is has working fine and discover in the ServiceNow portal? As we have installed with snow agent into a number of servers and noticed ...
What are the most effective ServiceNow certification plans for Knowledge Management?I work as a knowledge author and contributor but I know I have a lot to learn about ServiceNow. Before I can persuade management to let me adjust some ServiceNow sett...
Hello all I'm trying to create a dashboard that can calculate the MTTR for Incidents, segregated by Priorities. I'm a little new to the platform, so I would appreciate some guidance in how to create it. I'm not sure what filters could help me get thi...
Hi , I am trying to create a service catalog request in ServiceNow using a json file. I can create a request in service catalog by using the json file created by the ServiceNow by using the network tab in chrome. But i got a json file which is create...
My PDI showing the issue is "The instance is offline. Please check again in a few minutes"My instance is dev247133.service-now.com Please help me as soon as possible.my email id is - prifarate@gmail.com
Hello Team, I am getting below error message while configuring the custom workspace Also when i give the user role its not updaing and allowing me to proceed further. Can anyone please help me to resolve the issue. Thanks in advance.
Hello, We recently added a new state to our choice list in [wm_task], configured state flows, the whole works for a "Resolved" state that is directly prior in sequence to Closed Complete/Closed Incomplete. For some reason, the tasks disappear from th...
I have just started learning how to use ServiceNow Platform.So a newcomer, give me some helpful insights of ServiceNow on like:1. What first to understand.2. What I have to look for while working.3. Some interesting and special things that you have f...
How to change status message in notification, in the notification message html body write ${ event.param2}. The following notification triggers on event.In the below image marking message, i could not find anywhere.I'm checking script includes but th...
Hi Community, I need a dinamyc content block that works as intercative filter using cmdb_ci_business_app.u_business_department.I defined an script, butt it doens't work The script code is:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" ...
When a user uses the chat function in the portal to chat to a service desk agent is it possible to configure so the browser window flashes when there is a new message from the agent working in ServiceNow ITIL view?At the moment for me only a sound is...
I am part of a large organization with hundreds of assignment groups. I have created a report to return all tickets for three of these groups, lets call them groups A, B, and C. I place this report on a dashboard. What I want, is a button or drop ...
HiI need to pull up a report of incidents for which response sla was not triggered i.e while submitting the incident, the assigned to field was not empty in the form. Can I get this information?
I need to export table data from ServiceNow to a specific excel template, is that possible?
Malformed url encountered jira integration servicenow. When we are sending REST method to create issue in JIRA using spoke. The URLs are looking fine not sure what is the issue
