Hello All, if you need to populate select box variable from a table, in this scenario below scripts will be helpful ScriptInclude var assetRequisitionUtils = Class.create();assetRequisitionUtils.prototype = Object.extendsObject(AbstractAjaxProcess...
Madrid is now available for personal dev instances. There is no release notes yet, this is madrid early availability.
What are your Key Performance Indicators (KPI’s) for Customer Service case data? Time to resolve?First-call resolution rate?SLA breach rate?Consumer satisfaction?Customer satisfaction? The following reports are available out-of-the-box on the nativ...
Hello, For those who're using the CSM, this post is for you. This week I came across an issue where the system have different notifications according to the type of users: Guest (or non logged user) and Logged Users. For logged users, it's quite easy...
Below is the CSM Q&A from the Live Broadcast Webinar for the Kingston Release, Unveiling the Latest Innovations from ServiceNow Register to Watch the webinar on demand. Q: Are the updates for Communities only for Customer Service users? A: Cor...
Good End User CommunicationWhen tackling an issue of the end clients and operator can manufacture a cozy association with them. It is regularly viewed as a fundamental piece of critical thinking. In the event that the specialists keep a standard disc...
This whitepaper discusses security and performance issues of ACL's and Query Business Rules. It also discusses CSM data implementation out of the box. It suggests things to keep in mind if customer customizes out of the box schema.
FSM click-through demo.
You've been asked to implement a CMDB in ServiceNow ®. Or, you will soon have to improve the information that is found in your current CMDB.There's no surprise there! Statistically, most CMDB projects fail for many reasons, but the main reason being,...
ServiceNow is sponsoring the 2017 CCW Conference & Expo this year in Las Vegas - see the attached flyer for a 20% registration discount. This is an exciting event where you can explore cutting-edge technologies that are transforming the future of the...
ServiceNow Customer Service Management (CSM)How can you decrease call volumes and increase customer satisfaction? CSMServiceNow Module Product Information:https://www.youtube.com/watch?v=HiXidq_Mtxc (ServiceNow Product Overview Video)CSM Empower ...
Lisa Latour
ServiceNow
Steph Morillo
seanflack
Dan Bruhn
