Hi All, Engagement Messenger (CSM) Implementation Guide is available on NowCreate! · Features, Purpose, and Primary challenges resolved through implementation of Engagement Messenger · Steps on how to configure · Customer use cases which can bene...
The following Community post outlines the steps implementers and customers must take to successfully migrate their existing orders from the Customer Service Management application (com.snc.csm.order) to the Order Management application (com.sn_csm_or...
In this video, I show you how to set up Computer Telephony Integration (CTI), using a demo Twilio account, with ServiceNow (New York). The steps followed in this video can also be found in the documentation: CTI demo installation and configuration Us...
Description Configure a new custom URL to enable Engagement Messenger on Safari (Mac and iOS) to fix the loading issue of Virtual Agent chat support in Engagement Messenger when ‘Prevent cross-site tracking’ is enabled. Release or Environment N...
I am excited to share with you all that our latest Customer Service Management Success Pack, Maximize Agent Productivity, has launched on Now Create! Check it out, here! This Success Pack focuses on the capabilities and features that can incre...
Advanced Work Assignment (for CSM) White Paper Available on NowCreate! (v1) Summary: • Primary challenges resolved through implementation of AWA • Documentation steps on how to configure, plus best practices • Customer use cases which can benefit the...
You’re invited to join ServiceNow, Vonage, and your fellow Women in Tech for an exclusive and interactive golfing experience. Whether you are an avid golfer or would just like to connect and explore ServiceNow, we look forward to having you join us! ...
Validating emails and phone numbers are tremendously significant to a good number of big businesses. Lets just say for instance that a bank is searching for new applicants for their new opening. So most likely a lot of people would be sending emails ...
When you purchase ServiceNow’s Cloud Call Center combined with Amazon Connect, you receive a powerful, out-of-the-box solution that delivers ServiceNow workflows to your employees through a simple spoken telephone conversation. Cloud Call Center for ...
The article below is intended for any person who is getting started with CSM or wants to do user management. A working Javascript and HTML is useful but not required. Leave a comment whenever you feel is missing any relevant information in this art...
Show all Attachments for the Account on a Case Related List In this Article I will take you through adding Attachments as a Related list to task and filter the Attachments. I will take a Case as an example we want to add a related list to. Lets say f...
For those who have worked with Incident earlier, it's not uncommon to have seen attachments/images directly in Activities when this is added to the form.In CSM, this is not the case when activating the plugin. And it is therefore necessary to add an ...
We are looking for people to join remote feedback sessions about Agent Workspace Experience. We would love to gather feedback from front/middle/back-office agents to understand their ways of working to gain a fundamental understanding on how these ag...
Hey Community, Currently forming the migration plan for migrating an existing implementation to Case Types, including data migration. Does anyone have experience with this who can share any lessons learnt? Mainly around the data migration exercise. F...
It's easy to create Twilio sub-accounts in ServiceNow using Flow Designer and a REST Action. 1) Create a trigger. Since this is a 'hello world" I kept it super simple. On update of Customer [customer_account], run trigger once. Silly simple just to ...
Woohoo! Today is the day, everyone! The Customer Service Management Now Create assets have been officially updated incorporating the exciting enhancements and new capabilities that are coming into Customer Service Management with Quebec! To get start...
I've had some recent experience setting up a CSM implementation that incorporated a number of platform features that I quickly discovered were not immediately available to CSM Contacts with the snc_external role. This role is a feature that is enable...
Enterprises are embracing the ServiceNow platform to achieve several times faster application updates. Additionally, it helps get new enterprise apps to market in half the time or even less. And because consumers look forward to a holistic experien...
ServiceNow is one of the best ITSM software platforms, helping enterprises rapidly and effectively deliver various IT services. At the same time, it also helps increase IT productivity. Here are the top features of the ServiceNow solution: Easy cust...
What is ServiceNow? Founded in 2004, ServiceNow was founded by Fred Luddy is a software platform that supports IT Service Management (ITSM). The cloud-based platform mainly helps automate IT Business Management based on Information Technology Infrast...
Lisa Latour
ServiceNow
Steph Morillo
seanflack
Dan Bruhn
