Hi Experts I have a requirement regarding portal routing that I need some help understanding. The requirement is as follows:If a user belongs to Company "ABC," they should be routed to the Service Portal (SP).If a user belongs to Company "XYZ," they ...
I have created one user criteria which was working fine yesterday but today it is not working. I have added the user criteria under not available for but still it stopped working.
Hi, I have a situation where one person represent two account and want to create ticket on behalf of contact belongs to both account. Can we do this?
Hi All,I want to add the watch list function directly on the form in the portal. Currently on the form we are asking for the email address and mapping this to the watch list. But this seems to be old fashion. Do you have an proper solution for me? T...
Hello Community,I have a question regarding the glide.xlsx.export.limit and glide.ui.export.limit properties in ServiceNow. By default, these properties are set to limit the number of records that can be exported from the UI (e.g., list view or repor...
In Native UI we can see if more than one person is viewing the case. we can see who all are viewing at the same time How to enable the same in Agent Workspace
Hey there, I m trying to explore the lookup and verify functionality using Agent workspace and CSM configurable workspace. As directed I have created the interaction records, but I m not able to use verify customer or verify contact functionality.IT ...
Other than system performance issues is there any limit to how many interactions can be open at the same time?
Hello together, we use the Delegate (sys_user_delegate) Function on our instance.Right now, our management wants to have a extension for this. If user A delegates to user B and user B have also a delegate to user C all the messages for user A should ...
Hi There, I have a requirement to restrict case comment by consumer if they have already replied 5 times a day. I want only for consumer not for customers.
HELLO EVERYONE,i have a requirement where i need to autopopulate the country field value in the form on the basis of logged in user's location. If anyone can provide any solution that would be really helpful.
Hi As per ServiceNow documentation if we close parent case then all associated child should auto close but it is not happening. What could be the possible reason.
Hello everyone I want to auto populate one field on catalog item form on language bases . For example I have one variable name country which have 4 option us,uk ,Netherlands and others. I want to auto populate Netherlands if user is from Netherlands
I have gone through below thread but i didnt understand it completely. Could you please explain the purpose of creating install base item in CSM.
Hello Team, I have a scenarios where i need to choose portal to use for our customer. I want to use it for both internal and external customer. Do i need to configure both or one can help me. if one then which one?
