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Reporting on Attachment Tags

I've created tags for attached documents. Now I would like to report on the attachments tied to each tag. Any suggestions on how to go about this would be greatly appreciated. Also, is there a way to report on the records that the attachments belong ...

Notification and send to the event creator

Hi all, We created a specific case typea some notifications is dedicated to this case type.One of these notification is used to send a notification when additional comments is added.we unchecked "send to the event creator" to avoid that the consumer ...

DimitriDestin_0-1724318778981.png DimitriDestin_1-1724318792628.png

Resolved! CSM Contact Responsibilities

We have a scenario where a Contact for an Account (CSM) has many responsibilities. However OOTB prevents assigning multiple responsibilities to a single contact for the same account. A contact can only have one responsibility per account.ExampleA ...

maruf by Tera Contributor
  • 2905 Views
  • 9 replies
  • 4 helpfuls

Lambdaパッケージのバージョン差分について

はじめまして現在ServiceNowを使い始めたばかりです知見のある皆様へお伺いさせて頂きたく 投稿しました聞きたい項目は以下の通り ServiceNow クラウド連絡先センターAmazon Connect - セットアップ手順上記、セットアップ手順 セットアップS3バケット において Lambdaパッケージをダウンロードしたが、Lambdaの構文が他環境と異なっており、トランスクリプトが有効にならない現環境(トランスクリプト不稼働)と、他環境(トランスクリプト正常)において 差分を調べたが 原...

Personalize Your Instance

Hey! I have a question about a fail I keep keep getting on the micro certTask Result: FailedI believe I have updated the settings but still getting error. I have attached the photos

LadyQ by Tera Contributor
  • 534 Views
  • 3 replies
  • 0 helpfuls

Customer receives Order guide 404 error from CSM

The OOTB behavior for CSM is that when a customer raises a  request via a Order guide they receive a 404 error as the result of submitting the request is they are directed to sc_request, but as customers do not have the rights to view these they rece...

Richard48 by Tera Contributor
  • 532 Views
  • 3 replies
  • 0 helpfuls

Resolved! Unable to set value of custom field on customer_contact form.

I have a custom field on sys_user table to check a box to denote if the contact is a VIP.  This displays on the customer_contact form: Dictionary Info: customer_contact.vipTable: sys_userField: vip When I check the vip box on the customer_contact for...

paulc1974 by Tera Expert
  • 504 Views
  • 2 replies
  • 0 helpfuls