Hello,I've created a group and applied the role sn_customerservice.case_viewer to the group, as I have some persons who need to view Cases and that's all. I've added the person to the group in DEV but they are not able to see Cases. When I imperson...
Hi,I have added Business line (choice field )field in the Product model table. and same added in the Sold product table. I have written a script include to show the Business line values in the catalog form based on account.Script include getBusine...
Hello. I am using a translator, so sorry if this is difficult to understand.I would like to show/hide the export button for each table in the list of configurable workspaces.For example, the export button appears in the case, but is hidden in the int...
こんにちは。翻訳機を使っていますので、わかりづらい場合はごめんなさい。構成可能なワークスペースのリストの各テーブルのエクスポートボタンを表示/非表示にしたいと思います。たとえば、エクスポート ボタンはケースに表示されますが、インタラクションでは非表示になります。これを行うためのより良い方法があれば私に知らせてください。よろしくお願いいたします。
I have a dashboard which includes reports that use both the case and the SLA table as data sources. I'd like to create an interactive filter for Subcategory and have it apply to all the reports on a single page (Case and SLA based), but I'm having s...
Hi AllRegarding the name item（the table's columns） of the ACL, is there a way to select multiple items（the table's columns） ?Because there are many items（the table's columns） and patterns, it takes too much time to create one ACL to control one item....
Hi All, Need help to write a BR where we have to add email id (example@gmail.com) when ever any case / incident will create for an specifce CI(configuration Item). Thanks all in advance. Regards, Sanjeev
Hello, Has anyone had experience adding Response Templates to an Extended table? We currently have 2 separate teams working in CSM/FSM Configurable workspace one is on sn_customerservice_case and the second is extended off of that table. Both teams n...
How do we get the sys_id of the selected row in the csm workspace for for policies in customer information?
With the introduction Washington our users are having trouble to manage the tabs, when creating cases. You can remove tabs using the standard feature, but what happens if you logout of SNOW and you login again the case tabs return. It is not only re...
Hi, I created a flow with trigger as service Catalog and linked it to the catalog item, but upon submission the flow is not triggered.There is no active flow or complete flow, and only SLA and request flows are triggered, but not the requested item f...
Hello, I created an inbound web service to create case.The user used by the import set API has the role sn_customerservice.customer.This user is also used by standard api to retrieve the cases he created. I have associated this role to the user to ke...
Hi Experts, I have the following Scripted REST API. As the log showed, it could get 3 different Case Records. But when I do test from API explorer and post man, it displayed one record.Is there anything wrong with coding? how to fix that? (function...
Hi Team, I'm trying to get the "out of office" reply and update and existing incident with it as comment. I found that it should be done with Inbound Actions, but I don't know how to proceed, could you please help ? Best regards
How do I change the display format of the Dependency column of my Gantt chart? This is how it currently displays: Thanks.
