How to replace a field in a workspace tab
Hi All, How to Replace a Account field with Short Description field when I hover on Configurable workspace record tab? Please refer below image
Forum Posts
Regarding Widgets Transfer
Hi,In cmp portal one user who had sn_customerservice.customer_admin role was able to see all the list of cases and incidents of all the customers but in we have migrated those to another instance where we use csm portal.Here in csm portal that user ...
How to add an email icon on workspace when an user replay to the mail on case
We need to display a email icon on workspace on case list view or case record, when we received an replay from the user through the inbound emai. Any one could you please provide the approach for this requirement.
Integration Issue
Hi, We have this one integration between SolarWinds and Service Now, and it was working fine until, all of a sudden the scoped application got changed from - 'Solar Winds Integration' to - 'Global' (found it in logs since the integration stopped wor...
Alternative to Business Stakeholder Role to open a simple (csm) request --- licence
Hi all, we have some simple requests wich link to a table and we are using Business Stakeholder role and the role is associated with a licences. Now we are looking for a role where the requester can raise a ticket without using a license with charge...
Resolved! Help with creating a database view
A database view may not be the answer but basically I need some advice. I need to create a report/dashboard for 1 particular department so that they can keep an eye on all cases for customers who subscribe to a particular service. The service_subsc...
Unable to Set Correlation ID field using Import Set API
Hi All, I am trying to set the Correlation ID field value using the import set API, even-though the value is sent in the Request and it is mapped in the transform map, I am not able to set the value in the Correlation ID field it is always empty any ...
Script to create an Incident , if any transform fails
Hi all , I have to create an incident when the transform fails.The import is done by "Remote file import" and One more by Data source as well weekly once. If it fails , an incident should be created.For this do we need to use Business rule ? or In th...
AmazonConnectとServiceNowの連携設定におけるリアルタイム文字おこしについて
セットアップ手順に沿ってAmazon ConnectとServiceNowの連携設定を実施したが以下の事象が発生しているため知見をお借りしたいです問題点1: CSMワークスペースで通話時に会話パネルが立ち上がらない問題点2: 通話中にリアルタイム文字おこしがされない確認事項:・通話終了後、Amazon Connect CCP画面にはリアルタイム文字おこしが表示される・通話終了後、CSMワークスペースの「感情分析」および「コール分析」タブにも文字おこしの結果が表示される・プラグインは最新バージョン...
CSM Portal error: "Failing widget: 'SC Category Page'" (f2ff0622d7000200a9ad1e173e24d4f3)
This error keeps popping up when I navigate to the catalog items in CSM Portal. This error only occurs when I used my secondary installed plugin
Search a whole and exact word in Gliderecord Query
Hello community:We are looking for a way to search for a complete and exact word using #GlideRecord query. We have a search engine to search for information in the product tables (Case, Issue, etc). We are using GlideRecord but we detect that when we...
CSM Pro Service Organisation and ITSM - Data Segregation
Hello, I'm implementing CSM Pro for a client and I'm using the Industry Data Model to define some internal service organizations who are offering support internally to their clients before they can escalate to the main Service Provider (My client).Th...
Related links in Portal when previewing the user record should navigate to pages
Hi everyone,I'm currently encountering an issue where the "Related Links" on User Record is not working as expected. Instead of navigating to the pages mentioned (e.g., Manage your client certificates, Notification Preferences, View linked accounts,...
Stop flow execution/Skip Flow if update made through Additional comments/Attachments
Hey everyone, I created a custom table extending it from Task table and developed a flow which triggers when record is created/updated in that custom table. Now, this flow executes even if I comment on record, Modify Attachment/Add Attachment. I want...
Resolved! Role and ACL to allow Read Only for Cases not working
Hello,I've created a group and applied the role sn_customerservice.case_viewer to the group, as I have some persons who need to view Cases and that's all. I've added the person to the group in DEV but they are not able to see Cases. When I imperson...