Project Gantt Chart Dependency Column Has Funky Formatting
How do I change the display format of the Dependency column of my Gantt chart? This is how it currently displays: Thanks.
Forum Posts
Update Result field in Diagnostics Table
Hi all, The requirement is to update the Result field in the Diagnostics Table (custom) once my ouput JSON is recieved as response through integration. Once, the output field is mapped with the JSON response from integration, the state of the Diagnso...
How to make Walk-up user remain active?
Hi @all, we have recently implemented Walk-up experience and we want to keep the Walkup portal session active for longer period. How can this be accomplished? Basically we do not want user with sn_walkup.walkup_login role to log out from session.
Resolved! Display External Website in iFrame for Catalog Item in ServiceNow
I’ve created a catalog item in ServiceNow where, when an end user attaches a file, a catalog script is triggered that opens a modal with an external website (in an iframe). However, I keep encountering a "Page Not Found" error.Here’s what I’ve done s...
Reporting AI - Servicenow developer
Hi,Please tell me the real scenario in reporting AI- ServiceNow developer module with solution.Thanks.
CSM Workspace - enabling 'record information' icon on Contextual Side bar
Ive managed to add agent assist as well as Response Templates to the contextual side bar, but I'm having a hard time adding 'Record Information' and 'Related Records' tabs. I was able to get the Record Information tab to show up in the side panel,...
ServiceNow licensing
"Does running a flow that is configured to "Run with Roles" consume license? For Example, If I am ITSM user but I want to build a flow that requires a CSM role to view\update, Will I consume a CSM license as a result? insert any scenario where differ...
Different display value for two fields with same reference table
Hi,as attached I have two field with same reference table but I wnat to display two different fields of the table.How is it possible? Thanks
Two screen control: employee center and classic screen
Hi ALLYou need permissions to create a record producer and use the record producer's reference items.If you have the permissions, you can view the information in the classic screen with read permissions in the table_name.list list. However, if you do...
Notification is getting triggered twice.
This is on sc_task table still its getting triggered 2 times.
User Criteria for portal widget
Is it possible to script user criteria to achieve the following? We have a 'Knowledge Featured Articles' widget on our customer CSM portal. We want this widget to be displayed only for customers whose accounts meet specific criteria. Each account has...
Knowledge article import is not defaulting to its set default font and size
I've successfully set the default font and size for creating Knowledge Base articles to Arial 12 in the Article body field. When using "Create an Article" or "Create New," the default font appears as Arial 12 as expected. However, when importing arti...
When a case is assigned to an user, some assignee don't receive an email
When a case is assigned to an user(Fulfiller), then some assignee don't receive an email which is triggered by the system, this is an internal process.I have compared user x ( who receives these messages) and user Y who doesn't receive the email. Ev...
Microsoft teams integration to ServiceNow
I have tried to find documentation to see what prerequisites and limitations there are to set up a Microsoft Teams integration from a customer to our own Service Now instance for support contact - but I cannot seem to locate this.Does anyone have any...
How to call ESC portal from new tab in CSM/FSM workspace using the (+) icon - [chrome_tab property]
Hi all, I have a requirement to route to the ESC portal homepage using a new button within the + icon in the workspace. I have updated the JSON property but its only showing the catalog items from one specific category and not all. I want to show the...
