We have a live CSM implementation that uses the CSM/FSM configurable workspace. I have been tasked with creating a new case type in a scoped application that will have a separate workspace experience. I have configured the new case type and created ...
Hi All, I have a fix script and the requirement is to run it off business hours for around 10 days. May I know if there is a way I can schedule the fix script to run at a specific time period only (eg: everyday between 8PM to 6AM)? Thanks and Regards...
1. In development instance we have fields with type 'currency' . When the data is loaded from excel for eg if data is : $1234 , it is stored as $ 1234 the field which is of type currency . In production instance if data is : $1234 , it is getting con...
Hello,We have a field called "Resolution Code" in the case table within the customer service application scope. For some reason, the client changed the application scope of this field from customer service to global scope using background scripts. No...
Can we create single guided tour for risk workspace by navigating through pages and create new record ?
Using CSM and PPM. We are looking at the ability to log the time analyst spend on ServiceNow tickets (cases) as well as external responsibilities (e.g., admin tasks, leave, meetings), so that we can accurately track and manage the time within a times...
I'm looking to change the duration time for session timeout on only for 1 user. We have a team that uses some TVs to monitor ServiceNow Dashboard(s). This times out constantly due to inactivity. I found this article on how to change out the timeout ...
Hello everyone , how to Ensure that KFTs can be created manually by members of the team
I have an inbound email flow to process replies to open cases. I would like for the reply to be added to the case as an additional comment. In my flow, I am assigning the email.body_text to the Additional Comments. It's working but it doesn't apply t...
Hi, When creating a contact, the User ID defaults to lowercase automatically. How to set it to make the first letters of the firs name and last name to be uppercase. example: Testing.Pink instead of testing.pink?
We have a large number of existing users (sys_user) who are, in effect, account managers for our customer accounts. As we bring CSM online, we would like to be able to select these users as contacts for CSM Cases. Of course, when I try to create a ...
Hello,I have a button at the Case (sn_customerservice_case) table that generates a PDF related to this case. I send this generated document for approval. What I need to do is to have this attachment not shown in the case record if it is not approved....
Hi, I have 2 widgets. I want to send a data to other widget. in second widget data is not coming. Widget 1: HTML: <button class="btn btn-primary action-btn pull-right" ng-click="selectItem(item.u_zoom_link)">Register</button> Client script: $scope.se...
I am trying to get the list of values for a reference field to display in alphabetical order and for each value to display on a new line. Attached is how it currently looks, below is how I would like it to look:Supporting AnalystAbel Tuter,Tamara Dec...
