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Hey! I have a question about a fail I keep keep getting on the micro certTask Result: FailedI believe I have updated the settings but still getting error. I have attached the photos
Forum Posts
Related list to show case ticket of parent account and child account in parent account- 2
Need to create Related list to show case tickets of parent account and child account in parent account form and for child account it should show only child account mapped case ticket.(function refineQuery(current, parent) { // Add your code here, ...
"To" field is not showing in Send Email activity defination in Playbook in Servicevow.
Hello All,I need to send email as a Playbook activity. I am using the OOB - Send Email activity which is using Flow: Send Email with user input Activity.For this in playbook step the user/agent is only able to edit the Subject and Body fields.My requ...
Customer receives Order guide 404 error from CSM
The OOTB behavior for CSM is that when a customer raises a request via a Order guide they receive a 404 error as the result of submitting the request is they are directed to sc_request, but as customers do not have the rights to view these they rece...
Related list to show case ticket of parent account and child account in parent account
Need to create Related list to show case tickets of parent account and child account in parent account form and for child account it should show only child account mapped case ticket.(function refineQuery(current, parent) { // Add your code here, ...
Resolved! Unable to set value of custom field on customer_contact form.
I have a custom field on sys_user table to check a box to denote if the contact is a VIP. This displays on the customer_contact form: Dictionary Info: customer_contact.vipTable: sys_userField: vip When I check the vip box on the customer_contact for...
Need to get visible to this action button in CSM portal
For snc_external or CSM portal access people, the Action button/ widget is not visible. may i know where i can find the pages/widgets/button for this to get this visible?
Customer Service Manager - Advanced Dasboard - CSM
how to get customer servicer manager advanced dashboard in CSM Does any one know how to get this dashboard ?i have installed (com.snc.pa.customer_service), (com.snc.pa.awa)both these plugins . i still couldn't get the advanced dashboard for Customer...
Embed case creation widget as an iframe in external site
We want to embed the case creation widget or page as an iframe into our platform admin (external, not service-now site). Has anyone done this? Is this supported by ServiceNow?
How to auto populate the watchlist members of a case on the ui page reference field
I want to populate the watchlist members to be populated on the the UI page which has the field contact type reference to sys_user table
Set Email Digest Subject Using Mail Script
Hi Community, How to set email digest subject using mail script. Thanks,Krishnamohan
How to make the watchlist display
I would like to know how to make the Watch List show on the catalog tasks display. I have used all the options as empty, not empty dynamic, etc and none of them will show the watchlist. I am responsible for updating the RITMs for three people on my...
Virtual agent study materials
Hi Team,Can Someone give me virtual agent study materials learning from scratch to an advance level.Udemy,youtube or documentation links will be helpful.
Sailpoint connector workflow timer issue
We have integrated a SailPoint plugin into ServiceNow. The manage access wizard has been created in the portal . There are roles and entitlements, and we have created requests for entitlements.RITM was created and we approved all levels, stages shoul...
Knowledge Base - Permissions to enable the configure form view to see Meta tag field
Hello everybody, Do you know how to enable the Configure » Form Layout configuration for an user without need to give them admin roles? OR maybe to enable the Meta tag field to display as default for the users when they are creating a Knowledge Arti...
