Making use of the global search capability on the portal home page ( csm, industry,... ) it will correctly show me - now assist based - to the right answer. When opening the source KB article, it is precented as a classic form and does e.g. not show ...
client script written onchange of - account owner variable - list collectorfunction onChange(control, oldValue, newValue, isLoading) {if (isLoading) {return;}if (newValue == '') {var myListCollector = g_list.get('ten_cloud_account_name');myListCollec...
Hi ,my CSM application is fully scoped application ABCD . x_i<app_name>.abcd , under this scoped application 10+ Major tables created, extended sn_customerservie_casewhen I create fields on sn_customerservice_tasktable : sn_customerservice_task ...
Hi All, So we have the OOTB "sn-component-workspace-customer360" in the table [sys_ux_lib_component] Have you guys ever been able to create a custom component for a Ribbon? Does it necessarily goes thru coding in VS Code and etc?Is there an easier pa...
How to add quantity and attachment from catalog form in csm portal to related SCTask, after submission of the Request ?I want to add the highlighted quantity and attachment from the catalog form in csm portal to respective RITM, specifically to rela...
Dear All,Customer Order is not moving to InProgress state after approval. It was previously working fine. After upgrading to Xanudu, it is not working as expected. If it is moved to InProgress state manually, the decomposition is not working. Please ...
I am trying to determine what workflow stage(s) a KBA has to be in for the "Retire" button to display.In most of our environments, it displays on a newly created KBA in the "Draft" workflow stage but, we have 1 environment where it only displays if t...
Hi,I'm working on a Requirement: To show First Response Time in "HH:MM:SS" format in Data visualization using Formula Indicator "Case Average Response Time" (OOB) as a Data source.Formula : [[Summed duration of FirstResponseTime]]/[[Number of Respond...
Hi All, I have one requirement, In my current project we are developing for 3 countries, and now what i want to configure is, For Portuguese and German i need to show all the List menu options, but for Belgium country users i only need to show Cases,...
We're thrilled to announce the launch of our brand-new instructor led course: CSM Implementation Workshop. This advanced course is designed for administrators, implementers and architects who want to apply their Customer Service Management and plat...
Have you implemented AI Agent Studio in your production or sub-production environments? We want to hear from you! The ServiceNow UX Research & Insights (UXRI) team is conducting a study to better understand the value and ROI of AI Agents from a custo...
Hello all, In Customer Service Application, Agent Workspace view, User can able to see all the Knowledge Articles, Published articles and Unpublished Articles in LIST View, but when he tries open any record it's not opening on Form view the record is...
In Washington release we followed the below link to enable csm/fsm configurable workspace .Again followed the same in Yokomo release, but not able to enable it here.https://www.servicenow.com/community/csm-articles/default-record-page-configuration-f...
I have some set of data which I have in External Business location table. Now when I register a member, A user is created in sys_user table also a record in service organization external staff. Now instead of registering, how can I add the data throu...
One of our CSM case type includes a catalog record producer with an assessment form used by internal agents fielding customer calls by phone and external end users via CSM portal. The assessment form is a collection of decision trees to determine if...