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Insert to work Notes as opposed to comments.

Use case:In case number CS0341414, I initially added a comment, but I need to move it to the work notes instead of the public comments. Specifically, I want to insert "A server is not working." into the Internal Notes(work notes) as opposed to Public...

vinod6 by Tera Contributor
  • 393 Views
  • 4 replies
  • 0 helpfuls

Is there a field in Servicenow regarding the Buyer role?

I hope this is the correct forum for this question.Is there a default field in servicenow for the buyer role?My meaning of buyer role is what the customer representative's position is within the company they are working for. Typical examples of buyer...

Unable to Edit or Delete my Post

Hello Community,Hope you are doing well!I have created a post which describes about Partner Accounts in CSM. Now I want to add some more info to it.But, I am unable to Edit or Delete the Post.Can I get any information on this.Many Thanks in Advance!R...

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HasanRaja by Tera Expert
  • 334 Views
  • 2 replies
  • 0 helpfuls

Resolved! Automate quarterly surveys

ServiceNow is not new to my organization, but new to our L&D team. Our team processes requests but not incidents, so after the RITM is created by the requestor, a SCTask is submitted to our team mailbox for support. We were informed internally that o...

CherylP by Tera Contributor
  • 576 Views
  • 4 replies
  • 2 helpfuls

Resolved! How to enable custom Incident list view for ITIL role users

HiHow to enable custom Incident list view for ITIL role usersI created custom list view for incident in service operation workspace I am able to view in admin rolenot able to see in ITIL roleNot able to view Custom list Incident assigned to my groups...

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Research by Tera Guru
  • 1084 Views
  • 10 replies
  • 0 helpfuls

Employee center footer for CSM

Hi,I have created an Employee center footer for CSM portal. I juste copied the ootb esc footer and change social icons or navigation links.I attached the footer to the theme of the csm portal.When i go on the portal using this url "instancename.servi...

Nico12 by Mega Sage
  • 367 Views
  • 2 replies
  • 0 helpfuls

Resolved! Make Attachments available only for specific groups

Hy all, I am struggling in UI builder and in UX Screen Condition to make the attachment SNC Screen not to be visible for incidents where assignment group has the "external" type (created by me). I have tried in condition builder but here I did not fi...