Is there a possibility for agents to move cases from one case type to another? Example use case: 1. Customers can submit cases via email, but we give them one email address to do so for simplicity2. When email received by SN, it creates a case for hi...
Can we integrate an external url in virtual agent and fetch a value(like a score we get in postman when we GET a url) then use in my virtual agent as an variable ?
I'm not sure of the best forum to submit this, but I’d like to share some feedback and a licensing suggestion that could benefit both customers and ServiceNow. Feature Request:I'd love to see enhanced functionality for users added as watchers on tick...
Hi all In /esc portal user can search, display and manage incident or Service Request where he is the Requestor. How I can permit some other users can diplay Incident or SR not "owned" by him in ESC portal? Also, if a user who is not the requestor a...
How to integrate the external URL in virtual agent based upon the Score given by the URL based on the score the decision will be taken whether it will be redirected to payment gateway or live agent.
Hello,I am very new to ServiceNow so am still learning the basics of the configuration and setups. We have enabled Smart Assessments (SAE) in Yokohama but since the "results" of the Questionnaires doesn't update to the Work Order Task, Work Order or...
Here are my work notes field listed below.I would like it to be as follows
Hello,How create declarative action on incident record and where we want to show pop with two text area.
Hi,I want to hide the Reply, Reply All, and Forward buttons displayed on the email screen of CSM/FSM Configurable Workspace.What should I do?Thanks.
If state in provider incident is on Hold I want to update assignment group to software using transform in service Bridge.It is incident to incident mapping.Please help me with scripting in transforms
Im looking for a way to Remove that default search filter so that all the response templates gets displayed. Any suggestion on this would be of great help
HiCan any 1 helpHow to achieve the Service portal when a user choose the option as "No" in variable type(Yes/No)A Link of the form automatically should load in new window or display like pop up to fillEmployee Portal screenshot please let me knowThan...
Hello, I'm trying to deactivate the subpage "Record Information" in the Contextual Sidebar in the Service Operations Workspace. I removed the active flag from the Ui Builder by going to the subpage settings, but I still see the icon in the record for...
So we have a flow A with 95 steps on dev instance and we have already imported it on qa instance. After making some changes and capturing them in update set, and retrieving it on qa instance. After previewing, no error is thrown and committing, it do...
I have a requirement like a record producer form that contains a Request Type select box variable. Users when select the choice of that Request Type variable, then a record should get created in that table.Eg: 'Inquiry' and 'complaint' are two choice...
