CSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

CORS rules doesn't work for engagement messenger

Hi All, Im trying access a knowledge article by engagement messenger. It 's sent via agent chat but it keeps getting stuck while loading. I have created CORS rule as in the screenshot. Please help me to understand what Im missing Error I get is : Sec...

BimsariLekamge_0-1730072084719.png
Community Alums by Community Alums  
  • 619 Views
  • 2 replies
  • 0 helpfuls

Resolved! Dynamic translation on agent workspace

In Agent Workspace the dynamic translation button does not appear on any field or in activity stream but it appear on native views. All configurations are correct. In the backend it appears on short description and description field and also on activ...

User149490 by Tera Contributor
  • 2257 Views
  • 5 replies
  • 1 helpfuls

How to copy the Parent account contact to child account

Hi,I have a requirement to add Parent account contacts to child accounts. But when I tried to add same contacts in child account then for Parent account all account got removed. It seems only one contact can be added in each account.Please help in th...

Samiksha2 by Mega Sage
  • 967 Views
  • 4 replies
  • 0 helpfuls

Resolved! Servicenow CSM Query

There was a question on my CSM exam which was something like this - What does it mean if you do not see the selector after creating case task. Not sure if I remember it right but what I understand is that selector is populated based on the case types...

Interview questions CSM module & business use cases

Hi All,1.Could you please share real time business use cases for customer service management module? 2. Sample of Interview questions & answer3. Limitation that is not achievable real time basisAny assistant will highly appreciable. 

HTML format description ESC Portal

Hi All/ @Ravi Gaurav ,Facing issue HR case description is showing with html tag in /esc portal where source is email . However HR case description is rich description & from list view also its showing html tag , this is happening when source is email...

abirakundu23_0-1741671888045.png abirakundu23_2-1741671396288.png abirakundu23_1-1741671946149.png

Unable to add remote tasks in Service Bridge

Hello, can soneone please help with adding remote tasks, I did add remote task definitions but when I add remote tasks from provider instance I don't see remote task definitions to select. Not sure what Iam doing wrong. Can someone please help.    

deepthibomm_1-1741914551091.png deepthibomm_0-1741914513467.png
deepthibomm by Tera Contributor
  • 308 Views
  • 1 replies
  • 0 helpfuls

About the Mentions feature in Microsoft Teams

Can I use the Teams chat mentions feature when sending notifications to Microsoft Teams when a case is created or updated in Flow Designer?How is it set up if it is available? 

_0-1741935817491.png _1-1741935928889.png
優輝田 by Tera Contributor
  • 347 Views
  • 1 replies
  • 0 helpfuls

Resolved! Green Symbol on CSM landing page

Hello, We updated to Xanadu and now we are seeing this new symbol next to the reports on the landing page, please see attachment. Can anyone explain what this means?  Thanks

Eheitman by Tera Guru
  • 445 Views
  • 1 replies
  • 0 helpfuls

Empty fields on case list view

Hello,I have a read-only group for cases, and this group has several roles, including sn_customerservice.sn_customer_menu_viewer and sn_customerservice.case_viewer (which is defined in an ACL: sn_customerservice.*).However, some fields appear empty i...

ammar_k by Tera Expert
  • 313 Views
  • 1 replies
  • 0 helpfuls