Fred Luddy Welcomes ServiceNow creators

OAuth 2.0 Setup in ServiceNow

Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...

Transformation script variables & Scripting in Transform Maps.

Scripting in Transform Maps : Transform Scripts are just like Business Rules, there is no condition field, instead just a simple Type field that chooses when it should run: Before (onBefore) or after (onAfter) a record is inserted or updated in the t...

GlideAjax Example Cheat Sheet (UPDATED)

It can be hard to remember all of the Client and Server elements of a GlideAjax call. I created a simple example with color coding to help make sure I don't miss any of the details when I'm making a new call from scratch. I hope this helps. I attache...

Copy Favorites from One Instance to Another in ServiceNow

I was curious to know how we can export favorites in ServiceNow, just like browser bookmarks. So, I got into the community, learned the process, and now I’m sharing it with you all   Copy Favorites - Introduction • Copying favorites between instances...

Allow If vs. Deny Unless in ServiceNow ACLs – Are They Really the Same?

Introduction If you’ve ever worked with ServiceNow ACLs (Access Control Lists), you know they can seem confusing and intimidating at first glance. With elements like operations (RWCD), table-level and field-level ACLs, parent and child ACLs, scripts,...

Background Scripts: The First Place to Go When Something Breaks in ServiceNow!!

  Background Scripts: The First Place to Go When Something Breaks in ServiceNow Real Production War Stories and Why This Tool Deserves MVP Status Background Scripts Troubleshooting ITOM Developer Tips Production Stories Let me ask you something. ...

The Hidden COUNT(DISTINCT) Trick in GlideAggregate Most Developers Miss

  In ServiceNow development, counting records is common.But counting unique records correctly and efficiently is where many developers make mistakes.   This article explains: Why common approaches fail Why COUNT is not enough The hidden COUNT(DIS...

#BuildWithAES: Simply Facility Cleaning with Ease

ServiceNow's App Engine Studio (AES) is a powerhouse of functionality. Citizen developers and skilled admins alike can feel confident in creating applications that solve problems within their organization. As part of the #BuildWithAES challenge, I de...

ServiceNow Smart Assessment Simplified: A Step-by-Step Practical Guide!

Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)?   Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...

ChatGPT Integration with ServiceNow - Latest API Guide

ChatGPT Integration with ServiceNow - Latest API Guide:   Overview: Recently, I was exploring the integration of ChatGPT with ServiceNow and wanted to test out the ChatGPT integration on my Personal Developer Instance (PDI). While the articles and vi...

Performance Hacks: Database Views

Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln.     What are Database Views? Real quick - in ServiceNow, the concept of a...

Automated Tests

The key to shorter release cycles are automated tests.   The key to fewer regressions are automated tests.   The key to fewer defects are – again - automated tests.   Automated tests are crucial for a robust, reliable, and mature software development...

Set Up "Step Based Request Fulfillment" for Catalog Items

Need to set up Manager Approvals/Custom Approvals/SC tasks creation based on form variables conditions for your catalog items??   No need to tweak existing flow/Workflow or create brand new flow/workflow in this scenario.   We have a very easy way to...

Deny-Unless ACL in ServiceNow

  A Deny-Unless ACL blocks access unless all its rules are met. It’s like a locked door that only opens if you have the right key, meet the conditions, and follow the rules.   How Does It Work? • If the user meets all requirements (role, condition, a...

Why You Should Never Add Records to an Update Set

Update Sets are one of the most widely used deployment mechanisms in ServiceNow. However, a very common — and risky — practice still exists in many projects: adding data records to Update Sets using the “Add to Update Set” UI Action. This article exp...

Mutli-source eBonding - Connecting single ticket to multiple suppliers

Hi everyone, I have developed a framework that will allow a single record in ServiceNow to eBond to multiple external sources in an eBonding fashion. In short, you can now coordinate with multiple external suppliers/vendors/contractors thru a single ...

Extending a Scripted LinkedIn Posts API with the Documents API

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field   Hi there,   While looking for ways to be more efficient in my content creation, I caught myself thinking:   "If only I could automatically post on LinkedIn..."   LinkedI...

How to create your own ServiceNow MCP Server

How to create your own ServiceNow MCP Server Code: anilvaranasi/ServiceNowMCPServer In order to implement Agentic AI one of the first steps it to be able to build AI agents that can interact with ServiceNow. One of the easiest ways to interact with S...

Why Your “Mandatory” Fields Aren’t Really Mandatory (And How to Fix It)

Hello Community, We’ve all been there: you make a field mandatory on a form using UI Policy, only to find a week later that someone bypassed it via a List Edit, an Excel Import, or an API integration. In ServiceNow, "Mandatory" doesn't always mean "M...