Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...
Hello Community, Have you used the ServiceNow AI Agent Advisor yet? If you are not sure what it is? Simply put AI Agent Advisor analyzes operational data in your instance to identify key automation opportunities (AI Agents) to optimize your busin...
Workspaces are being used more and more in ServiceNow, but it is often overlooked that each workspace was developed for a specific purpose and a specific target group. However, this also means that a workspace is not a substitute for all the possi...
For long time I have played around as so many others with the build agent in the PDI, but for the first time it actually build a pretty need application that I have been looking. Basic requirement was, I would like a software market place for order...
Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...
Recently I was working on a requirement where I needed to write a script to remove specific users from their respective groups and remove all of their roles (given directly to them without any group) and only assign 'snc_internal' role to them. I did...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, While working with the Multi-Row Variable Set on Catalog Items, a while ago I stumbled on making the Multi-Row Variable Set conditional visible. Conditional ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Have you ever opened an out-of-the-box Business Rule, Script Include, or System Property in ServiceNow and noticed a red or yellow warning message at the top...
What is Glide API? Service now Developer often using Glide API in now platform to change default behavior of the application and customize existing functionality. Glide Classes are providing more flexibility to interacting with snow application throu...
IntroductionIn #2 I said "minimize server lookups" and "prefer asynchronous GlideAjax." Many of you asked: how exactly? And when a client script misbehaves, how do I find out why? In this part, let us get hands-on with the patterns that keep forms fa...
IntroductionIn #1 we explored the Inherited, Global and Isolate Script checkboxes. In #2 we talked about writing clean, efficient client code. But here is the reality today: your users are no longer only on the classic form. Agents live in Service Op...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan is one of the most recent additions of new applications within ServiceNow. A powerful application with which you can interrogate your instance,...
Hi All,Hope you all are doing fine.In this video, we will be looking into the Scheduled job in ServiceNow. We will try to understand what is scheduled job is in ServiceNow. and then we will see the practical demo for the same.Scheduled job :Scheduled...
After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...
Now Assist · AI Voice Agents · Assistant Designer · AI Agent Studio AI Voice Agents in practice: configuring the Voice Assistant and the AI Agent for the voice channel A voice agent that works well in a demo and a voice agent that works well in a ...
Issue When executing a Flow Designer action that relies on a Spoke connection, you may encounter the following error: There was an error executing the Action: Bad Request. The current operation ended in state: ERROR. Detail: Error: Error while r...
System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...
Hi All, How to make "Attachments" mandatory on a catalog item in the Service Portal (SP) based on a specific variable value. e.g. If Hard Drive is selected "250 GB" then makes attachment mandatory. We know the challenges with making Attachments manda...
Turning Work Notes Into Something Worth Reading Anyone who has scrolled through a work notes history full of raw paragraph dumps, pasted logs, or five separate lines of "checked X, checked Y, still checking" kn...
Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...
LisaLatour
ServiceNow
