After trying another article post and having major problem. I asked a question on the community which eventually got to support case. I decided to put my resolution here and how I configured the test step. First thing I did was setup input values for...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Instance Scan is one of the most recent additions of new applications within ServiceNow. A powerful application with which you can interrogate your instance,...
Your ServiceNow Personal Developer Instance can be reclaimed if it is old enough and you have not logged in directly within the required time. Since July 11, 2026, ServiceNow has begun applying its updated PDI reclamation policy to inactive instances...
Issue When executing a Flow Designer action that relies on a Spoke connection, you may encounter the following error: There was an error executing the Action: Bad Request. The current operation ended in state: ERROR. Detail: Error: Error while r...
System Properties System properties used to store configuration information that rarely or never changes. We can add or update to control the system behavior. It is best practice to use a system property instead of hard cladding the fixed values.Syst...
Hi All, How to make "Attachments" mandatory on a catalog item in the Service Portal (SP) based on a specific variable value. e.g. If Hard Drive is selected "250 GB" then makes attachment mandatory. We know the challenges with making Attachments manda...
Turning Work Notes Into Something Worth Reading Anyone who has scrolled through a work notes history full of raw paragraph dumps, pasted logs, or five separate lines of "checked X, checked Y, still checking" kn...
Catalog Builder comes with three fulfilment step types that can be used to create your own fulfilment process in a low-code workspace. Fulfilment steps covering basic use cases It is possible to create new fulfilment step types to exten...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, For many years prefilling variables within a Catalog Item has been a frequently asked question on the ServiceNow Community. Whether you wanted to launch a Ca...
Hello Community, Have you come across ServiceNow’s Granular Delegation and wondered what it does or how it differs from the standard delegation we’ve used for years? Standard Delegation: We all know Standard Delegation is an all-or-nothing appro...
Flow Designer has truly transformed how we build automation on the Now Platform. Its low-code, intuitive design allows developers and admins to build powerful workflows without writing heavy scripts.Among the many capabilities Flow Designer offers, F...
We used to design services. Now we’re designing the thinking behind them. With ServiceNow’s AI Agentic Workflows, you're not just setting up automation, you’re training digital coworkers that can plan, reason, and get things done. This hands-...
If you've ever spent time diagnosing a record-based notification that refuses to fire — no email, no outbox record, no error — and event-based notifications on the same instance work just fine, this one's for you. This is a walkthrough of a real diag...
Enhancing Task Management with the Reminder Feature in ServiceNow Introduction Managing multiple tasks effectively in ServiceNow can be challenging, especially when handling long-running changes, incidents, or other task-related activities. To prev...
There are multiple ways to check the data location of your ServiceNow instance. 1. Go to /stats.do on your instance 2. Please check for "Connected to cluster node:" 3. You should see something like this - app130067.gva201.service-now.com:instan...
In ServiceNow development, building performant and maintainable APIs is critical for scalability, security, and integration. This article shares best practices for designing Scripted REST APIs and highlights when to leverage native Table APIs for opt...
The ScenarioHave you or your customers ever had a need to filter a dashboard according to a custom date, such as a fiscal period? What is a fiscal period? It is an arbitrary period of time in the sense that it does not align to the Gregorian calenda...
Hi All, Hope you all are doing fine. In this video, we will be looking at an amazing entity or we can call it as ServiceNow feature i.e. ServiceNow Email Filter. According to ServiceNow, Email Filter is the provision provided or OOB feature whic...
One thing I've learned working with ServiceNow is that not every problem needs to be solved with a Business Rule, Flow or Script. Sometimes the real problem is simply that a team isn't following the process. And this is where we often get requests li...
ChatGPT Integration with ServiceNow - Latest API Guide: Overview: Recently, I was exploring the integration of ChatGPT with ServiceNow and wanted to test out the ChatGPT integration on my Personal Developer Instance (PDI). While the articles and vi...
LisaLatour
ServiceNow
