ServiceNow Flow Designer is one of the most powerful no-code/low-code automation tools available on the platform. It enables process automation across applications without writing complex scripts, while still offering the flexibility to incorporate s...
Hi all, I've seen this question asked a lot on the forums in various ways and majority of the responses point to either an old Guru (3rd party website) article that's a bit outdated or the response involves some sort of complex solution that majority...
Hello Everyone, I recently came up with a useful solution to help deployments move along a bit more seamlessly for my organization. Our team uses the Agile Development application to create and track work for our sprints. We also use Update Sets to ...
A common requirement is to redirect users to specific portals dependent on the roles that they have. For example, if you have an internal Employee Center portal, and an external Customer Service Management portal, you might want your users to be redi...
The goal This article will show walk you through how to set up a custom 0-100% progress dialog in the same format as the Commit update set, or ATF progress modals, for your own application. I have attached to this article a small update set which con...
Let's say we are stuck in a situation where we have lots of catalog items in which we have a reference variable which is referring User [sys_user] table, and it is the beauty of our implementation that we did not use the variable set in this case. U...
Hello everyone, I recently had the opportunity to work on a Predictive Intelligence (PI) use case in ServiceNow. The use case itself was quite straightforward, but a great starting point to understand how PI works in real scenarios. Since I strug...
Connecting ServiceNow to external systems via REST APIs is fundamental. While authentication can be complex, API Key credentials offer a straightforward method. This article explains how these credentials work for outbound REST API calls, when to use...
Integrations in ServiceNow can sometimes feel like wrestling with a puzzle, but setting up OAuth 2.0 doesn’t have to be a headache. I recently implemented this, and it looks straightforward process, which was quick, clean, and reliable. Here’s someth...
For table fields, ServiceNow provides a very useful Conditions field type which essentially adds a condition builder to a form and stores the corresponding encoded query as its value. However, there is no OOTB equivalent Conditions variable type for ...
Hello Community, Have you tried ServiceNow Smart Assessments powered by the Smart Assessment Engine (SAE)? Your customers may be asking what it is and would like to know about its capabilities, how to set it up, and how to use it. Here is a simple...
When ServiceNow announced the #BuildWithBuildAgent challenge, I was immediately curious.Not because of swag.Not because it’s a competition.But because this was the first time ServiceNow openly encouraged developers to build real applications usi...
Problem: GlideAjax is not supported in widget client controller. so it can't be used to get data from server KB0691908 Alternate Methods to get server data to client controller of widget!! Method 1:Using server.get() method to get data from server....
Summary I'm writing this article to talk about some of the performance implications of Database Views. I've posted a video at https://youtu.be/ygy50Pxn3wk?si=l7dI3apveDtZTcln. What are Database Views? Real quick - in ServiceNow, the concept of a...
Recently, I came across a question where the questioner was looking for the steps to unlink their official email address from their now profile. I found this question pertinent for all the folks working in the ServiceNow eco system. Initially, most...
Hi there, Big change you've seen or even had to deal with the official ServiceNow HealthScan Scorecard at customers. The "ServiceNow HealthScan Scorecard provides an automated review of an instance". The PDF document optionally is accompanied with ...
Hello Community, Have you heard of webhooks? Have you ever configured one? If not, let’s explore what they are and how they work - using a practical example. What are webhooks?Simply put, webhooks are defined HTTPS Requests that allow one system ...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, One of my Zurich release favorites: Scheduled jobs got enhanced with three new run types and two new advanced options, making scheduling a lot more flexible ...
This is a personal experiment with ServiceNow’s Build Agent for the #BuildWithBuildAgent challenge. What follows are my field notes and findings. Cue the rain-soaked alleyway and a detective with too many questions. The narrated version sets the sc...
TL;DR The on-before business rule script is at the bottom of this article, but it is worth reading through to understand what it is achieving and how it affects you. Introduction I have been asked (and pondered the same myself) whether we could auto...
Lisa Latour
ServiceNow
