One request that I heard multiple times is the possibility of saving multiple "wish list" items for the same catalog item. Today, in ServiceNow out of the box (at least in Rome) you can only save one. If you google a little bit there are a few sugges...
Saviynt integration with Servicenow using REST API. User case: Request services (application access, roles) using Servicenow and automate service/request fulfillment using Saviynt (Identity and Access management system). Solution: 1. Create appropria...
Unlocking ServiceNow UI Builder: From Blank Canvas to Custom Workspace Have you ever stared at a blank ServiceNow workspace, wondering where to even begin? You’re not alone! In this engaging tutorial, we’ll walk through the essentials of ServiceNow’s...
Managing and populating a clean, accurate Configuration Management Database (CMDB) is critical for IT operations. With ServiceNow's IntegrationHub ETL (Extract, Transform, Load), organizations can efficiently ingest and normalize external data into t...
Introduction In fast-paced IT environments, staying on top of task deadlines is crucial. The Reminder [reminder] table in ServiceNow provides a built-in, low-code way to auto-generate personalized alerts for any task-based record — helping users act...
Hello folks, It’s all about Infinity in JavaScript. Wait, what is INFINITY?? Ugh?? In JavaScript, INFINITY is a special numeric value that represents Positive Infinity. It is greater than any other number and is a part of the Global Scope (Global...
I recently had a requirement where we needed to restrict attachments added to incident records in ServiceNow. The idea was to ensure that the file name of an attachment starts with a specific prefix based on the company's domain. Goal When a user a...
In ServiceNow Client Scripts, the control parameter denotes the field element (HTML control) that causes an onChange event. When you construct an onChange Client Script, the control parameter is immediately supplied to the function, allowing you to i...
As we all know that it's always been a concern to get the display value of different fields/variables in client scripts. So, this little effort is based on my learning to demonstrate that how to get display value of different fields/variables given b...
Take a look at this OOTB code: var AgileAjaxProcessor = Class.create(); AgileAjaxProcessor.prototype = Object.extendsObject(AbstractAjaxProcessor, { updateStoryDefect: function() { var result = this.newItem("result"); var storySysId = this.getPa...
Using getMessage("message key") in ServiceNow Client Scripts In ServiceNow development, hard-coding text strings in scripts can lead to maintenance challenges and poor user experience for non-English users. This is w...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user. Sure it's only on...
In this article, I will share with you a code snippet that will allow you to export the data to CSV of any table through the script and attach it to a record. var Headers = ["Number","Caller","Short Desc","Assignment Group", "Assigned To"]; var fileN...
Before BR, Update - true Condition: current.description.changes(); Choose the table name (Incident or Story, etc.) and field name (description) on the condition - as per your requirement. (function executeRule(current, previous) { if (!curren...
Hi Community, While working on a configuration in ServiceNow’s Native UI, I encountered a use case where the requirement was to display the Department field value instead of the default Email in the search suggestions of a reference field. Here’s a...
Using Neo4j with Claude Desktop and chat with ServiceNow scoped application Understanding ServiceNow scoped applications can get complex and time taking, we can leverage the power of GEN AI and Agentic AI (MCP server and MCP clients) to efficiently...
Configure MCP Client in ServiceNow Pre-requisites Midserver to run the mcp client, mcp server and ollama service to access llama 3.2 model Install ServiceNow spoke which has the action to execute mcp client Github repo which has required powershell s...
Introduction Recently, I ran into a puzzling issue in ServiceNow: a simple emoji in a label caused a JavaScript error and broke a related list view. This article walks through how I diagnosed the problem, the tools and techniques I used, and how you ...
ServiceNow Custom Tables 101: What You Need To Know When I first started with ServiceNow 10 years ago, I made an embarrassing mistake with Custom Tables! I managed to prevent it from becoming a bigger issue, but with a better understanding of the n...
Scripts::. GlideDate / GetDate / Get Month Name / Exemplo Como obter a data e hora atual A manipulação de datas e horários é uma tarefa recorrente em scripts da plataforma ServiceNow, especialmente ao lidar com fluxos de trabalho, relatórios e aut...
Lisa Latour
ServiceNow
