I recently had a requirement where we needed to restrict attachments added to incident records in ServiceNow. The idea was to ensure that the file name of an attachment starts with a specific prefix based on the company's domain. Goal When a user a...
In ServiceNow Client Scripts, the control parameter denotes the field element (HTML control) that causes an onChange event. When you construct an onChange Client Script, the control parameter is immediately supplied to the function, allowing you to i...
As we all know that it's always been a concern to get the display value of different fields/variables in client scripts. So, this little effort is based on my learning to demonstrate that how to get display value of different fields/variables given b...
Take a look at this OOTB code: var AgileAjaxProcessor = Class.create(); AgileAjaxProcessor.prototype = Object.extendsObject(AbstractAjaxProcessor, { updateStoryDefect: function() { var result = this.newItem("result"); var storySysId = this.getPa...
Using getMessage("message key") in ServiceNow Client Scripts In ServiceNow development, hard-coding text strings in scripts can lead to maintenance challenges and poor user experience for non-English users. This is w...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, Noticed after the San Diego upgrade, that two different modals are presented after first login? Modals which are presented to every user. Sure it's only on...
In this article, I will share with you a code snippet that will allow you to export the data to CSV of any table through the script and attach it to a record. var Headers = ["Number","Caller","Short Desc","Assignment Group", "Assigned To"]; var fileN...
Before BR, Update - true Condition: current.description.changes(); Choose the table name (Incident or Story, etc.) and field name (description) on the condition - as per your requirement. (function executeRule(current, previous) { if (!curren...
Hi Community, While working on a configuration in ServiceNow’s Native UI, I encountered a use case where the requirement was to display the Department field value instead of the default Email in the search suggestions of a reference field. Here’s a...
Using Neo4j with Claude Desktop and chat with ServiceNow scoped application Understanding ServiceNow scoped applications can get complex and time taking, we can leverage the power of GEN AI and Agentic AI (MCP server and MCP clients) to efficiently...
Configure MCP Client in ServiceNow Pre-requisites Midserver to run the mcp client, mcp server and ollama service to access llama 3.2 model Install ServiceNow spoke which has the action to execute mcp client Github repo which has required powershell s...
Introduction Recently, I ran into a puzzling issue in ServiceNow: a simple emoji in a label caused a JavaScript error and broke a related list view. This article walks through how I diagnosed the problem, the tools and techniques I used, and how you ...
ServiceNow Custom Tables 101: What You Need To Know When I first started with ServiceNow 10 years ago, I made an embarrassing mistake with Custom Tables! I managed to prevent it from becoming a bigger issue, but with a better understanding of the n...
Scripts::. GlideDate / GetDate / Get Month Name / Exemplo Como obter a data e hora atual A manipulação de datas e horários é uma tarefa recorrente em scripts da plataforma ServiceNow, especialmente ao lidar com fluxos de trabalho, relatórios e aut...
If you want to make sure that artifacts you create like a knowledge articles are saved within your scoped application, so that users who install your app can access records or articles, read on. Step-by-Step Solution Ideally you will want to creat...
Setting up ServiceNow – Jira bidirectional integration with the Jira Spoke is typically straightforward. However, when a Jira webhook fails to update a ServiceNow record, the problem can lie anywhere from Jira itself to the final Flow Designer execut...
I needed to calculate a date that was days prior to another date using only the hours that are available in the "8-5 weekdays excluding holidays" Schedule. Adding Time to a date to calculate a future date or due date using a Schedule is easy. How...
Hello In this article I will show you how to add business days to a given selected date. You can do this from 2 ways one from server script and another through client script. System Scheduler -> Schedules First you need to either create a schedule or...
This article describes JavaScript engine feature support: Newly available in ES 12. I have combined several sources to create this article. Please refer to the list of resources at the bottom of the page to find out more. Overview This article will...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, When working with Catalog Client Scripts in an International/Multi-Language environment, one could encounter some difficulties setting up Internationalizatio...
LisaLatour
ServiceNow
