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Need to know about Schedules and Define them in SLAs

What are schedules :  These are rules that include or exclude time for various actions or tasks used in 1) Service Level Agreements (SLAs)               2)Inactivity monitors : Inactivity monitor that triggers an event for a task record when the task...

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Hemanth M by • Tera Sage
  • 7152 Views
  • 2 comments
  • 8 helpfuls

Video: User Interface | Lists

This video provides an in-depth look at the features and functions of lists in the ServiceNow user interface. It applies to the Helsinki release of ServiceNow and may apply to future releases as well. The admin role is required for some features show...

marystromberg by • ServiceNow Employee
  • 1334 Views
  • 1 comments
  • 0 helpfuls

Query Business Rules vs. ACL - comparison

Hi everyone, I recently had to explain to someone the difference between Query BR and ACLs and realized that this is an ongoing debate topic for many people. Opinions on which method of restricting access is preferred are quite divided. Below I would...

Code search

Hello everybody, I want to share a quick way to search for a string in the instance code,using a slightly modified version of UI Page "CodeSearchExampleUse". Create a new UI Page HTML <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmln...

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How to use HighChart in Service Portal

Hi All, this is first article and sharing my experience (code and steps) to create a service portal widget having charts using HighChart.js  so that other community users can get benefits. My requirement was to create a service portal page to show da...

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Adding attachments to Email

Hi, In this article, i will show you how we can add attachments to email. The recommended way is to use Include Attachments checkbox in the notification. Once you check the Include attachments, the attachments associated with that record will be sent...

asifnoor by • Kilo Patron
  • 32135 Views
  • 7 comments
  • 39 helpfuls

Exploring dictionary types : Name-Value Pairs

JSONs are widely recognised for their capability to store multiple values in a single variable. In ServiceNow, we frequently use JSONs in our scripts; however, there is also a dictionary data type available. This allows you to store a simplified vers...

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Cancel transactions via URL

Developers may be aware of the handy “cancel all transactions” module when we get locked out of a session. However, copying and pasting this URL into your browser will stop the transaction and unlock the session without needing to start another sessi...

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