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Useful Number methods in JavaScript

1. Tostring The toString() method is what it sounds, returns the number as a string. However, if you provide a parameter, such as 2, 8, or 16 it will return binary, octal or hexadecimal value respectively. var num = 123; num.toString(); // "123" (100...

ServiceNow Basics - User Guide

This user guide is based on the Wiki Book "ServiceNow Basics" I have reformatted and removed most references to Dublin release and the old UI (UI11). This is a great learning guide for users starting out in Eureka (UI14).

Loudigi by • Mega Sage
  • 64293 Views
  • 10 comments
  • 14 helpfuls

Use "Click model button" test step of ATF

ATF - How to use “Click Model button” test step   This describes how to use “Click Model Button” test step of ATF. Deleting an Incident is the used test case. Please note that I have used only the required steps to explain the clicking model button s...

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Dona6 by • Giga Contributor
  • 12114 Views
  • 7 comments
  • 10 helpfuls

📜 The Tale of the Forgotten Emails

The Tale of the Forgotten Emails   In the vast digital kingdom of ServiceNow, a diligent administrator named Nik found themselves drowning in an ocean of unwanted emails. Their inbox, once a place of order, was now a chaotic mess filled with spam an...

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Rampriya-S by • Kilo Sage
  • 1372 Views
  • 3 comments
  • 8 helpfuls

Personalize Option for Service Portal List

Personalize option on service portal list view is one of the common ask from various customers. I have create a widget which adds a feature to allow end users to add or remove columns from list view on service portal. Portal-List-Personalize Widget t...

ServiceNow RPA: an introduction

ServiceNow RPA: an introduction Structured and large organizational processes have become more efficient thanks to traditional automation, but as more and more companies are looking to digitally transform their organization, they are confronted with ...

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Willem by • Tera Sage
  • 10731 Views
  • 2 comments
  • 5 helpfuls

Use NiceError to generate better log messages

There's a neat little script include provided OOB called NiceError.  The usage is very simple, simply invoke the script include constructor to get your message: var msg = new NiceError("Some log message"); gs.info(msg);  What it does for you is where...

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Need to know about Schedules and Define them in SLAs

What are schedules :  These are rules that include or exclude time for various actions or tasks used in 1) Service Level Agreements (SLAs)               2)Inactivity monitors : Inactivity monitor that triggers an event for a task record when the task...

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Hemanth M by • Tera Sage
  • 6943 Views
  • 2 comments
  • 8 helpfuls

Video: User Interface | Lists

This video provides an in-depth look at the features and functions of lists in the ServiceNow user interface. It applies to the Helsinki release of ServiceNow and may apply to future releases as well. The admin role is required for some features show...

marystromberg by • ServiceNow Employee
  • 1296 Views
  • 1 comments
  • 0 helpfuls

Query Business Rules vs. ACL - comparison

Hi everyone, I recently had to explain to someone the difference between Query BR and ACLs and realized that this is an ongoing debate topic for many people. Opinions on which method of restricting access is preferred are quite divided. Below I would...

Code search

Hello everybody, I want to share a quick way to search for a string in the instance code,using a slightly modified version of UI Page "CodeSearchExampleUse". Create a new UI Page HTML <?xml version="1.0" encoding="utf-8" ?> <j:jelly trim="false" xmln...

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How to use HighChart in Service Portal

Hi All, this is first article and sharing my experience (code and steps) to create a service portal widget having charts using HighChart.js  so that other community users can get benefits. My requirement was to create a service portal page to show da...

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Adding attachments to Email

Hi, In this article, i will show you how we can add attachments to email. The recommended way is to use Include Attachments checkbox in the notification. Once you check the Include attachments, the attachments associated with that record will be sent...

asifnoor by • Kilo Patron
  • 31728 Views
  • 7 comments
  • 38 helpfuls

Exploring dictionary types : Name-Value Pairs

JSONs are widely recognised for their capability to store multiple values in a single variable. In ServiceNow, we frequently use JSONs in our scripts; however, there is also a dictionary data type available. This allows you to store a simplified vers...

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